I have had mixed experiences at the Fair Lawn Diamond Braces location. Here are my recently-updated thoughts:
Pros:
Location: Conveniently situated, making it easy to access.
Friendly Medical Staff: The orthodontists and assistants are welcoming and supportive.
Considerate Management Follow-Up: After considering my position as a customer--and as an adult paying cash on my finance agreement--the manager of the Fair Lawn, New Jersey Diamond Braces franchise made a very considerate gesture for continued care and for a modification to my treatment plan. The outcome is quite favorable for me as a client, especially compared to the more business-like trajectory I initially felt, rather than true patient satisfaction.
Cons:
Dishonesty from Management: The manager quoted me a price for my treatment modification but doubled it upon my return without a clear explanation. This felt very deceptive.
Sarcastic Attitudes: Some staff members seemed more focused on profit than patient care, which left a bad impression.
Cleanliness Concerns: During my most recent visit, I noticed some cleanliness issues that are concerning. The safety glasses looked dirty and scratched, seeming ready to be replaced. Additionally, I overheard a dental assistant mention they hadn't changed their latex gloves before sitting down with their next patient. This is a serious issue that needs addressing.
I've also shared my experiences on Yelp, and I encourage potential customers to shop around for braces-you should do this for any significant expense.
Get multiple quotes and don't settle for the first price or experience you receive. Do your research!
Update: This change has led me to add a star to my overall review of the business. Though it should not have taken as long to humanize the management, there comes a point in servicing the customer where businesses do figure out how to turn a negative into a positive. read more