The Karat Plus team never disappoints!…read more For more than a decade, I've held onto my grandmother's diamond, waiting for the right time and the right vision to transform it into something I could wear every day. I dreamed of giving it a more modern setting while honoring the memories it carries. The Karat Plus team brought that vision to life, and the result is even more beautiful than I ever imagined. It's the perfect way to carry a piece of my grandmother with me every single day.

I went in to get my wedding ring fixed (it was bent) and they fixed it within 2 minutes. Fast and…read morefriendly service! I would definitely recommend Karat Plus for any jewelry repair

Awesome repair of a broken clasp on a heavy solid silver bracelet. The owners are supercool.read more

Excellent and professioanl service It was fast, well done…read moreand on time. I highly Recommend this place.

DILLON was the best customer service representative ensuring that I received exceptional customer…read moreexperience.. He was professional, personal and very patient.. I had jewelry repair and his interaction with me was so pleasurable... I will be sure to return to make a purchase just because of DILLON !!

I took ALL of my jewelry (it's a lot) in to the store yesterday. My goal was to have it all…read moreinspected/cleaned and to streamline our accounts to make the process easier. Usually when I take something in they have a hard time finding it in their system as we have purchased over the years at different locations including other states, also under different phone numbers due to moving over the years. Well, yesterday Nika Durham the store manager spent several hours with us and was able to locate every piece of my jewelry with the exception of two pieces! This was not an easy process but she was determined and willing to make the effort and spend the time with us. She was absolutely precious! The weekend prior we were in the store just looking at possibly upgrading my wedding set after 27 years of marriage. Amanda Ruparelia was the associate we worked with. She was absolutely the sweetest! She knew very quickly what I was looking for and what I wanted. She found the perfect ring for me! It was everything I had hoped to find! She came in yesterday while we were there and picked up right where we left off when we inquired about the ring. So, yesterday after spending 3 to 4 hours in the store we had all of my jewelry located in the system and under my name, cleaned and inspected and I walked out with "The Ring" I always dreamed of as well as a new chain to replace one I had broken. I will definitely return to Kay Jewelers in Haywood Mall and will continue to work with both Amanda and Nika! They both are absolutely amazing! Thank you ladies!

Had a great experience here . People were very friendly and professional and my ring turned out…read moreamazing

This is a trustworthy Mom and Pop jewelry business that I completely trust with all my jewelry…read morerepairs and appraisals. They also have beautiful jewelry in their cases!

Never use their credit card. It is one huge rip off. I pay twice as much as my minimum payment…read moreevery month. They still take 50% of my payment for interest

I brought a 4k necklace for my husband on Saturday 6/15 and when I gave it to him on Sunday it had…read morea kink in it! So ai took ot back on Monday and was told I couldn't return it because it had been wor! my husband never put the necklace on! I contacted customer service and was eventually told that they wouldn't be refunding me my money on a defective necklace! Even though I open up an account with them! i feel like I was definitely profile! this has been an awful experience! Stay Away!

The service here is impeccable and patient. I have purchased a few watches from here for each…read morecollege graduation. My sons decided to buy a Christmas watch/retirement watch for me this past holiday. They made the selection and were treated to a celebratory Champaign toast. I then took the watch to be sized for my wrist and they took care of this on the spot. Russ was very helpful with that in addition to working with me on another watch for resizing and new batteries. We have had jewelry repaired here too and the work is quality and trustworthy work.and

Another story of the Rolex "wait list." I've been waiting on a Submariner for 4 years and…read morenothing. It's hit or miss on whether a sales person will even talk to me when I visit. Should've went to DavidSW and paid the premium. That seems to be the only way to get a Rolex these days because the AD's only sell to people buying thousands of dollars worth of jewelry.

Really knowledgeable and friendly staff. The jeweler is great. Needed a gold bezel sized for my…read moredouble eagle gold coin and they did a fantastic job!

Eddie was very professional and nice. It was nice dealing with a family owned pawn shop opposed to…read morea corporate store. I am glad we found them.

Julie has been my family's jeweler for many, many years... long before I became a member of the…read morefamily. My mother-in-law recommended Julie when both my engagement ring and my wedding band needed to be resized, as they are antique pieces, and I was not disappointed! My rings were returned in better condition than when we dropped them off. They were spotless, squeaky clean, polished and, of course, correctly sized. Recently, the emerald in my cherished wedding band became loose and, in a panic, (and unfortunately on a day Julie was closed) I decided to give another local jeweler a try. Big mistake. I was told my ring was beyond repair, that it should never have been sold to me, and that even a rebuild was not possible as my ring is 'out of style.' Upon returning to Julie's store, my concerns and anxiety were immediately eliminated! Not only did she work out a plan for repair of my ring, she also walked my husband and I through getting our wedding jewelry properly appraised and insured, in case of future accidents... something that hadn't even crossed our minds! We are both so thankful for Julie and for her constant professionalism, exceptional customer service, and her knowledge. Not everyone is an expensive jewelry connoisseur, and you won't be treated differently because of it at Julie's Jewels & Gifts. We will continue to recommend this shop to everyone in need of jewelry guidance and service.

I haven't been personally been in their store but I came across with their website which is linked…read morefrom their google map. I ordered a watch and it took a while so I tried to follow up with their number. I spoke with a lady and she is really unhelpful and rude with no empathy which is the main reason I'm giving 1 star rating. She said they don't sell anything online and they don't have my order. All I want is to confirm if I got scammed with the said website and let them know that there is an existing website that they should also report if it is not them. On my second phone call she is very irritated and that she doesn't want to fight me and slammed the phone. I'm so mad they just let scammers use their store name. I have called my credit card to sort it out and reported the website. Please don't order anything online on their website or social media page.

A true family owned jewelry store that has been a staple in the upstate for years. They worked…read morewith me to customize my wife's engagement ring and it couldn't have come out any better! I explained the style I was going for and they nailed every detail! The Robinson's take the time to get to know their customers and form a relationship rather than just sell you something. Very fair prices and they'll help you find anything you're looking for.

Robinson's Jeweler offered great service with reasonable pricing. Prices were slightly higher than…read moresome of the mall "chain" jewelers, however their service was outstanding. They were able to offer several diamond choices and were able to order many settings. Above all, great personal service and guidance.