I was cut off by a dhl driver on Wed Sept 3rd at approximately 10:10 am on Higgins. His license plate KRG 513 yelliw ford transit. This person then began to yell profanities at me and had riad rage. Tailgate and folliwed me through the city for another 10 mins. Never have i ever seen a ignorant unprofessional individual. read more

Pants on fire! They claim they delivered a package to me at noon today. I was home all day with a crew working on the roof and we saw noone. They had already misplaced a coat from Paris and a tapestry from Pakistan so they were not my choice of carrier. How they manage to stay in business is beyond me, but I would never use them by choice! Marie M. read more

The worst shippers to use. My last delivery of perishables items purchased in Florida took 9 days. No delivery person came to the apartment. I was told that I refused delivery on the third day. Not reliable and poor customer service. i order from another vendor who had on-demand delivery for today and is yet to see my package. read more

Do not recommend, not even an effort from the delivery crew to even attempt delivery and I get an email stating they missed me. First of all, you didn't even enter my parking lot as I was notified and seen you were at near by location, so I watched out... super annoying. And this was the second attempt at delivery. Not at all surprising If no attempt was made the first time around. read more

I was home all week waiting for my parcel to arrive. Then I got an email saying that they were here and nobody was home. That was not true. I called them again they said they were out again and nobody was home and left a note. Again that was not true. I waited all week. Before I finally received my package after calling them multiple times. I do not recommend this company read more

I have read all the reviews on this business prior to picking up my package there today, and it left me with a bitter taste as i expected to get into a "fight" :D however i was pleasantly surprised, as i was treated with friendly ad respectful service, the lady finished off with another customer ahead of me and took about 2 minutes to get my package after joking around. Maybe it is a one in a life time coincidence or maybe they are making some changed since the last reviews? overall i have been happy with the service. read more

We had a delivery scheduled this week and there was an invoice for taxes and fees. We went online and paid. There was an issue with the driver not having the information that we paid the fees. DHL made this right in the end. We received the delivery and the online system to pay the fees was very easy and convenient. We would deal with DHL in the future. read more

We had requested 1 pickup via internet, they never arrived. We then called and requested a second pickup, they said they didn't know why it wasn't picked up the first time. Then they never picked up again! Now we have to go drop the package off. Horrible service with no acknowledgement from their customer service. No call or email letting us know they were sorry. Horrible. read more

NEVER AGAIN. I paid for my parcel to arrive within 2-4 days. It has now been 6 days and I have been tracking online to find my parcel has been held. Not only has it been held for 2 DAYS, THEY HAVEN'T BOTHERED TO CONTACT ME. When I called their number, I found out they don't know how much my parcel is worth and won't release it until they know so that they can get their money! I had to send them a receipt online from the seller. I have ordered this exact product with shipping through Canada Post, and never have I had to pay any duty or taxes. I have choice words for you DHL, and it rhymes with duck chu! read more

I can't tell you the frustration I have with this company. The staff seem to be somewhat mismanaged, with no communication within separate departments. I'm not going to get into particulars because this would read like a telephone book. Huge and repetitive..Customer service is not found here. I suggest that if you need to have something shipped, find an alternate place to go. read more

This company is so unorganized and ignorant. They have no clue what they are doing and make things very inconvient. Hey DHL I follow your rules and instructions now why don't you??? read more

I've been ordering from the same company for months and now I have dhl deliver and now I have to pay customs charges??? I've never had to pay this ever. I'm not getting my items delivered through them again. BS. read more

Worst company ever, actually worse than Purolator in Winnipeg if you can believe it. The customer service on the phone is useless, you can tell they hate their jobs because they will not work with you or try to be helpful. They will not help you at all. The only reason I was finally able to get my parcel was to use the french service and get one nice staff member who encouraged me to use my work address and have it delivered a third time (their English counterparts said the up to 3 delivery attempts is up to their discretion and wouldn't do it). Suffice to say I will not be ordering from amazon.com if I can't chose another provider. read more

Just received an e-mail telling me that my parcel arrived on the 2nd (6 days ago) and has been on hold. No delivery attempt, no notification until now. I will go to DHL today personally in hopes that the item is available. Poor service. Poor communication methods. I paid for express delivery (costly) and the added cost was definitely not worth it. Go Canada Post from now on. Avoid using DHL for anything important. read more

We were sitting here by the door at the exact time DHL claimed they "attempted delivery" - of course they were lying and no one came here EVER. Bad service. Bad company. AVOID. You are lucky if you EVER see your package. read more

Is zero stars an option? I had no idea my package even arrived, and had zero form of contact with DHL. I was relying on broken English from the owner of the shop, but when they don't coordinate shipping, it's hard to describe where the heck I'm supposed to go to get my order. No attempt to deliver to my house was made (I know, I'm home all the time), and the company didn't contact me at all despite having all my information available. In the end, they shipped my order back to the seller without even contacting me ONCE. I'm extrmemely disappointed. Please, never use this company for shipping ever. Don't risk it. read more

Are negative star ratings possible? What a massive disappointment. We stayed at home in order to not miss the delivery, and then the tracking account read "delivery attempt failed, recipient not at home." This is absolutely not the case. We checked all doors - no notice of failed delivery was found. This is a terrible delivery service. read more

I agree..one disappointment after another, 5 phone calls with an ignorant lady wasting my time, she kept calling me back with no solutions, I gave up, I didn't need the headache along with the lack of service, problem is I don't have a choice when my iherb products are shipped via dhl...they never rectify anything and there is no way to contact them locally...the best I got was Germany and they had know idea how to help me...I am trying to pay taxes and dutes before they deliver which dhl drivers have told me I can do. And they have many times not even attempted to deliver because they claim I was not home, but I was....I also had a weird experience with a driver in December calling me on his personal cell phone and one number I tried to call listed as dhl I got an angry ex employee...this is the first time I have ever written a negative review...hope this helps dhl get it together read more

If only you can rate it with 0 star eh....I was so frustrated with the service! It sucks! Really sucks....This is a wake up call to the management and staff. The online service is not very helpful. There's no option that you can pick up your package within the day! What? Are you crazy? It will take 24hrs after you made your payment online. So, can you take my payment over the phone? NO. Can I pay the guy when he arrives? NO. WTF! So I have to wait Monday for my package? because it's a Friday and it says 1-2 business days....and if you want to pick-up same thing it should be on Monday. Why wait til Monday when you are cleared of any payments? and why don't you work on Satirdays even for 5 hours just to accommodate emergency situations? You really have to improve your service! Never again DHL! It's not my choice, I ordered online and the supplier used DHL. For me UPS is the best! Try to learn from UPS! read more