absolutely horrible delivery drivers they have.fire them all.they dhl delivery was suppose to deliver my package to me but they took it too the wrong place.then they took it again to the wrong place and i still havent got my package nor do i have my money back i will never order from the company i did ever again and i will never use dhl ever again read more

Horrible horrible horrible service. They won't deliver or give me my package. They won't let me pick it up even. They're holding my property hostage. I cannot begin to express how angry I am at this horrendous company. There's also no way to actually call them either. DHL is the dollar store of shipment companies. read more

They call themselves "world leaders in logistics " but they can't even deliver a small package to the correct address or return the 2 hour call back inquiry. WORST service ever!!! read more

I had very unpleasant experience with DHL ....they charged me at the delivery 21$ Which I already paid shipping and tax .....so charged me twice .....The Calgary DHL Express has only one phone number that's not toll free instead it does cost long distance charge is applied... So when I submitted a complain for that they asked me to call them ... The introduction instructions took around 4 minutes and another 5 minutes waiting cost me $15 so they get their money does not matter how....not recommend at all Actually, I made sure all people I know to know about this and will never 7se this Carrer ever again read more

This company is actual trash. I ordered something that was supposed to take 2-3 business days..  15 business days later (no holidays landed on any of these days either). I call the company 4 different people proceed to tell me that duties were not paid when in fact they were when they simply checked they saw they were paid. They were held because of the apparent non paid fees, and once it was clarified I had paid it was going to be another 4 days for delivery! This package is for work and already way behind therefore I had to go get it myself from the main store 45 minutes away from me. Once I got there it took the employees over an HOUR to locate it! I would never ever recommend this courier, if I see a company I want to order from using DHL as a carrier, I will simply order from somewhere else. (this is also the second time a company I've ordered from have used DHL and I had to go get it myself for similar reasons). read more

I will never use this courier again, recently I ordered an automotive scanner off Ebay from Hong Kong, I paid the shipping upfront and waited for the order to arrive. I was stunned when I answered the door and was met with a COD bill for Duty and Tax. Ive ordered extensively from asia and never once, not once have I ever been charged these fees, its important to point out not once have I used DHL before. the cost of the item was declared as $46 the bill from DHL was $25.50 that's close to half the cost of the item going to DHL the tax and duty was actually very small but DHL stuck their hands into my wallet for over half the cost of the COD bill. they call it "processing fees" I call it out right robbery. no other courier has charged me this most of the time if there is extra added costs it shows up in the Ebay listing or handled directly by Ebay and their global shipping center. I will never use DHL again I have requested through Ebay and Amazon to never use them. read more

I am sitting perhaps 10 feet from my front door when I receive an email notification from DHL that my shipment has been delivered, which is strange because (a) the doorbell did not ring and (b) I have a camera at my front door which alerts me when there is any activity there. I go to the front door and there is nothing there. So, I try to phone DHL and it took a long time to get through numerous dead-end "call greeting messages" and finally talk to a human at DHL. First, DHL insisted that my shipment had been delivered. Long story short, DHL started "investigating" the matter, but there has been nothing new for two full days now. All that I've been told (after numerous calls) is that they (apparently) sent the driver back to where he initially dropped off my shipment (although I'm beginning to suspect that DHL didn't actually deliver anything anywhere because there is no proof of delivery - no signature, no photo showing that the shipment was in fact delivered, nothing). So, I said, "Great. Did the driver get my shipment back?" DHL said that a "specialist" will get back to me on that, oh, next week. I said, "What? Just ask the guy, I'll hold." Nope, the "specialist" must get back to me. I said, "What's the number of the facility where the driver was dispatched from and I'll phone there." Nope. Only "the specialist" can speak to "the facility", which is likely true because I've discovered that there is no direct line available to the public to DHL's airport "facility". I've been working on this for two whole days now and it has been a horrible experience. No business should use DHL. No individual should rely on DHL. read more

Terrible terrible terrible service. They wont give me my package, and when they were outside my door they didn't even call me, I would have answered but no they left. and try to get my package now or deal with their customer service is such a pain, and then pick up point is across the entire city for me. This is the worst online customer experience to date. read more

Just an awful experience. It's always frustrating that us Calgarians must travel this far to receive missed parcels, but it's another thing when you get there, and there isn't a single person working the front desk. I stood in a line out the door for at least 20 minutes, and there was no one who worked there in sight. No phone number to call, no bell to ring. When the single employee finally emerged from the back, she appeared shocked that there were so many people waiting for service. It's hard for me to believe that DHL has no system of notifying their employees that customers are in line, let alone a line out the door. My advice, avoid at all costs. read more

I agree. The USA uses them and when they get to Canada they are ridiculously bad. I guess they get brain freeze. They tried to deliver 2 packages to my condo. 3 attempts and they were not capable of using my intercom successfully and left....no one else has this problem. Then they said I had to drive 45 minutes to their lost hole in the wall to pick up the package I payed for?!? Another time they told me a package was coming and had me waiting all afternoon......and surprise the person never dispatched it. DHL in Canada is useless. read more

AVOID AT ALL COST!!!! Worst service and customer care. I doubt they even have a truck for delivery. They always pretend that they could not find your address. Then their "customer service" in Toronto give you BS and false promesses. They treat customers like crap and always make you feel stupid. read more

This is a real life pop copy type store. It took less time for my package to come from China than its taken to get across the city of Calgary. They got my address wrong 6 times. 6 fn times. The website has little icons for interac and PayPal but for sone mystical reason I don't understand they would accept them. Nor would they over the phone.... BUT they would take gift card. WTF. Then they could deliver it because they still didn't have my address. I called again to setup the delivery I was told I should use Loomis..again WTF. I will now have go pick my order up at the depot in the most fucking ridiculous part of Calgary by transit. If my package is even still there. Do not bother with this company if you have s choice. John Adams read more

Would give a zero if I could. This is absolutely the worst courrier - we missed our delivery, but they didn't say anywhere on the slip where we could pick up the package. Went online to find out it was "in Calgary" but didn't give the location (downtown or airport). Drive downtown, only to be told they don't know where it is. Made a request for the package to be sent downtown. Get a text 2 days later that it is ready for pickup, drive downtown again only to be told it isn't there. Get it together DHL! read more

worst place ever! took forever to get ahold of a real person just to pick up a package - no direct phone number. not to mention: they are located literally in the middle of nowhere! and it's the only location in calgary. that's bull. and when you finally find them they have very poor service - one person working the front counter. must never ever be busy if only one person needs to be there. wonder why? cuz its a sh**ty company! with very bad service! will never ship with them ever again! read more