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    5 years ago

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    3 years ago

    My new favourite UPS outlet. The woman who helped me was very friendly and helpful. First- rate.

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    The UPS Store - Homeless dude shooting heroin out in front of the store costing customers stay away!!!

    The UPS Store

    (5 reviews)

    UPS failed to follow their own procedures from the beginning & complaint/claims department refuses…read moreto acknowledge & assist. I called +20 times, sent 27 emails, kept getting transferred to other people/departments, UPS claims department didn't reply to 6 (out of 13) emails I sent, 7 emails were templates ignoring all issues with irrelevant info to the situations, 4 claims were opened with no results. I paid twice, have security footage of the package being picked up, yet UPS denies. More info below. I called UPS to ask if they offered service (for individuals not businesses) to pick up a package in Alberta and deliver it to the Wayfair Warehouse in Ontario. The answer was yes and I was told a form had to be filled out to start the process. These forms were filled out by an UPS employee. This lady (unknown name, in good faith I did not record the call or the name) arranged the whole pick up, said they filled out the forms and when I asked if I was going to receive a confirmation email or any documentation about the pick up, this employee said no. I was informed I would only get documentation/confirmation if the package was received. No documentation was ever sent to me. This was the first pick up attempt, that failed. After that, a second pick up was scheduled. Again, no documentation was provided so I went online & took screenshots as proof. Clear instructions were given that the driver had to bring a pre-printed label. Over time, employees mentioned no information whatsoever was in my account & the pick up didn't exist (yet my correct email, phone, addresses, pick up times, card details are to this day recorded in my account). If it did not exist, where did I get screenshots with 'complete pick up request', paid for it twice and have security footage? There is security footage of someone picking up the package. However, Wayfair never received the package and UPS claims to not be responsible for anything. In fact, during multiple calls, UPS employees said the package was never picked up. UPS never acknowledged or took responsibility for anything. After getting nowhere with phone calls, I decided to communicate over email so I could escalate this issue. I explained in multiple emails, that no one from UPS ever provided me with the required/any information, documentation/confirmation, UPS ignored this each time, stating they needed more proof a pick up happened. I sent them multiple documents with the pick up request number, the tracking number, other tracking numbers employees provided, my bank statement, confirmation email of the retail store with exact date & time of pick up & the security footage of the pick up. This information was provided to multiple employees & ignored each time. Multiple UPS employees opened claims (4 total) on my behalf, as I was unable to do this myself in my account. Several were closed for no reason, without contacting me (they stated I was emailed but no emails were ever received in my inbox or spam, yet the correct email is on the claims confirmation emails & my account). Each time I contacted UPS, I had to, again, wait 10 business days. The package was picked up on the 30th of June. I sent 27 emails to UPS. UPS employees didn't read&replied nor answered my questions (multiple emails I sent, remained unanswered). They copied & pasted the same responses over and over with irrelevant information & requesting info I already sent. UPS transferred me to multiple people/departments, causing me to have to start over each time. After 14 emails they told me to email the claims department. I asked twice, if they denied ever picking up the package, they ignored this. They replied twice with an automated answer, 5 times copying another automated message (and still manage to make typos), again not addressing anything. In total 13 emails were sent to the claims department. UPS is responsible for losing content worth 186.89. I never received a refund or proper assistance from UPS.

    I go to this UPS and the one on 14 Street SW because of the people and organization…read more They are always so helpful and voluntarily give recommendations and suggestions to make things easier, more economical or more efficient. This is why I go to them for any of my copying and delivering requirements. Both locations are within walking distance for me so it is very convenient. UPS must have good hiring practices and training because the people are very pleasant and helpful. I don't know if these outlets are franchises but whatever business model they are using it works. Recently, I had to send parcels of varying sizes and they recommended the best way to ship them economically and printed off the return labels for me. I was in and out of there in 15-20 minutes. Now for me, that was both economical, efficient use of my time and a pleasant experience. Just what we all look for in a service provider. The UPS centres I go to are always clean, little to no lineups and if there are lineups they are dealt with quickly and efficiently. I have seen them give customers advice that would not be of any benefit to them but just being sincerely kind and genuinely concerned. Thank you for your great people and services.

    The UPS Store - couriers - Updated May 2026

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