This agency is completely incompetent. I'm talking complete clown show. Without hyperbole I can confidently say this is the most incompetence I have ever dealt with for any service.
30 points of contact and still didn't properly update my auto insurance garaging address. Had me paying for 2 policies on a single vehicle. Didn't transfer renter's insurance to new address.
Tried to cancel my policies 2 months ago and I'm still receiving debit withdrawal notices. Have yet to receive my pro rated balances. This is despite contacting Erie directly multiple times, having them contact the agency, and emailing the agency directly myself with proof of insurance.
So so so poor. -100 stars if I could read more