Got home yesterday evening to my A/C outdoor unit screaming and the house would just not cool. I…read morecalled and spoke to Johnny at 9am and he was here by noon! After looking around for about 5 minutes he was able to locate the issue and fixed in less then about 30 minutes. He checked the Freon and washed out the whole unit. I let him know I had just spoken to a competitor a few months ago and they didn't want to fix anything but replace the whole system over just a clogged drain pipe. Luckily this morning when I made the call, I made the right call to Direct A/C & Heating and no one else. Price was very reasonable, he was very professional in explaining everything and is now listed in my phone as Johnny the AC guy. If you need service, Direct A/C & Heating is the team to go to.

Quick response time, knowledgeable, courteous, and priced reasonably. It doesn't get any better…read morethan that.

The customer service with this situation has been atrocious. So my business partner and I needed a…read morecontractor last year to get walls built in the office that we rented. I won't get into the specifics from back then, because that would make this about 10 pages long. That being said, here are a few general issues we experienced. The job was supposed to take 6 weeks, but lasted from June till September. We asked for specific room measurements, and the walls to reach the ceilings. He didn't write down the measurements, and then when they did the framing, he claimed he didn't know any of this. These are minor details, but just know that you should take down any notes and send everyone copies, should you decide to work with them. Also, know that they go missing in the middle of projects without telling you what's going on (in this case they took a trip to France) and they wait days and weeks to get back to you. And I have all of this documented, so should anyone want to negate any of this, I'll happily send you my documentation. There were requests from our Property Manager and tax documents that when requested, were eventually sent, but usually it took several times because things were filled out incorrectly and random things would happen like one time, her "dog ate her laptop wire" so an item that was supposed to be sent to us on a Friday was not sent to us till the following Tuesday. Again, these are just a few of the problems we encountered. So honestly, we were just excited to be done with the construction and decided against making any complaints. However, we did let our real estate agent know so that she wouldn't be recommending them to any future clients. Fast-forward to Saturday, May 9 of this year. Our office baseboards, the little rubber ones, are all falling down (I have 8-10 pictures of this). I contacted them May 12, and truly expected them to ask for us to pay for the fix, since they had told us that previously their guarantee only lasted 6 months and their work had been completed around 9/9/19. She said she would send someone out to assess the situation. 2 days go by and I don't hear anything, so I send a text around 12. No response. I call around 5 and no one answers but I recieved a text requesting I give her about 30 minutes to respond. The next day by 10:30, there had been no response, I finally text and say "hello?", she responds with a "hello." and waits another hour to respond that she can't get anyone out to us till the following weekend, and just to get it fixed, we agree. The email sent to me (on the 15th, remember I contacted them initially on the 12th) says that they will be at our office between 9 and 10 on May 23rd. The morning of, we get a message saying it will be closer to 10. Which is fine, seeing as our clients don't come till 11. Then we get another message saying that it will be 10:30. So I message them and say we have clients at 11. She responds with, "That would have been helpful to know before. We work in time windows. Please figure out a better time and schedule with Ezekial". So it's our fault that we didn't know they "work in time windows" and they are the ones that changed the time twice. Had they initially said 10:30, I would have let them know our clients would be there at 11. So I stated that I was done with the unprofessionalism and their inability to be on time or respond in a timely manner, and let her know I would be contacting the BBB. Her response, incorrect grammar and all, is as follows, " Bless your heart. Thats your decision, go ahead if you want to. It will be like the first complaint ever. Im not to worried Also, I apologize he is running behind. He came from another job and we are very busy. But that's not your problem and I understand that. After looking at you file this project was a year ago. Your warranty ended 6 months after. Im happy to fix it for you, but fix your attitude. It will get done alot faster" Now, there are a few arguments I could get into here. Like their work was not completed and invoice sent till 9/9/19. But the bottom line is that the unnecessary rudeness and the complete lack of regard for customer service is completely unacceptable. I have reported them to the BBB, and I will also be sending all photos and screenshots to the websites for people who are looking for contractors. ***Someone did come out and "fix them" at the 10:30 time on the date of the message. However, I went back up to the office today, 5/25/2020, around 5:30 and some of the baseboards have fallen down AGAIN.

This company recommended to me by my realtor. Ezekiel met with me right away. He listened to me and…read moremade some great recommendations. We closed on a Friday, I gave him the keys on Saturday and he finished the job (painting. flooring, crown molding, taking down cabinets, installing lights, even fixing the ceiling when we found a water problem) and we moved in the next Saturday. Ezekiel kept in touch with me through it all and was honest about the timing. When I came by to look over things his employees were always working and were very nice and helpful. The pricing was fair. I would recommend this company to everyone who wants to do any renovations on their house.

The plumber found a hidden leak behind our wall and fixed it quickly. He was very professional,…read moreexplained everything clearly, and helped prevent further damage. Excellent service!

They fixed my leaking water heater in less than an hour. Excellent service, I will call them again.read more

overall i'd say the experience was seamless. got a text, came on time, brought a helper, got the…read morenew water heater in, old one out. Appreciate them.

Noticed the Air/heating unit not responsive this morning, called John and he had his team out…read morewithin hours. They found a fuse had gone out; quickly serviced the unit and checked the diagnostics, reset everything and cleaned up perfectly. The team was so nice, responsive, and efficient. Highly recommend North Dallas Air Conditioning & Heating! I also am happy to support a small business in my area. Very fair, very honest.

I took over the role of managing a church building and where NDAC has been the preferred HVAC…read moreservice provider for many years. The previous building manager said they were "solid gold" and that their warranty was real. Each time I have called, I have gotten either the owner or office staff and was taken care quickly, without having to leave a voicemail or work though a phone menu. I look forward to working with NDAC in the future.

A Bait & Switch Company!!!…read more My pics: https://goo.gl/photos/L1CDQqzo6CPkCXW97 I recently had my fence replaced in August 2015 by R-L Fence Company which is located in Cedar Hill, TX and owned by Rey Gamboa and his wife, Lorena. I originally wanted just a regular fence because of the cost; however, when we met for an estimate, Rey persuaded me that a board on board privacy fence in treated cedar wood would be the best option and it would last a lot longer. He had me convinced that they would do a great job at a decent price considering the cost for cedar wood. The added bonus was he would stain my fence for free if I supplied the stain. I felt like this was a good deal after receiving several quotes from other fence companies. We agreed on a price and I paid $4,000.00 for what I thought would be a decent quality fence, but, I was mistaken. The pictures I was shown and the fence that I received are totally different. I now understand that quality was clearly not their focus. To my knowledge, I should not be able to see through a privacy fence, the nails should not split the wood nor should they be lodged between the fence panels. My back gate should close without force and be leveled so I can place a lock on it. They left colored stain on my house brick, throughout my grass and driveway. Rey had me believing that this fence should last me about 15 years, but, I don't believe it will last 15 months let alone 15 years. They used poor quality materials which won't last. I expressed my concerns on more than one occasion. Rey said they would come back and make some adjustments over the phone, but, I have not heard nor seen them since September 2015. Because he feels that he gave me a great deal for cedar wood and my concerns are minor. If I want any more work done, he said they needed more money to do it. They are not willing to come back and correct any of their work even after providing a 1 year warranty. I feel mislead and wrongfully taken advantage of. I gave them my money in good faith that he and his wife would do a good job because they seemed like honest people doing honest business. I was wrong. Their lack of integrity is sad and very disappointing. There are a lot of companies doing business now that no longer care about repeat business or loyal satisfied customers nor referrals and this company seems to be one of them. Please be aware if you value your money because it's too hard to come by to just it give away. Just sharing my experience, GD

They did a wonderful job for me correcting someone elses work. I highly recommend them!read more

When I tell you that you will receive the best home purchasing experience with Lance, I mean it…read morewhole heartedly. His professionalism, attention to detail, and genuine passion for what he does surpasses any realtor you could ever meet. Thank you for being the best, Lance! From Larry and Tiffany Wilkerson --happy clients!

Lance helped make our home buying experience go more smoothly than I thought possible. He went…read moreabove and beyond! I'm so glad we used him as our realtor.

use to be a great service but management changed hands, and apparently the new manager hired mostly…read morefriends and a few family members and has since had a lot of bad reviews mainly complaints about reckless driving , and rudeness to customers who call the office, and quality of the work. you may want to check (google reviews) they have one star, most likely because you have to leave at least one star. they had only one review here which was good but that was 9 years ago before the management changed. hope this helps

Metro just completed a large remodel commercial project for us and they were fabulous. Professional…read morecrews, timely completion, and willingness to come back out numerous times to make tweaks our city fire dept required/requested (some unique to our project). I highly recommend them for a very important part of the safety of your building and it's contents.