This is the first time I have ever written a Yelp review - but I felt strongly that I should do so. It has been well over a year since my Mom passed away. You may wonder why I would wait so long, but the death of a beloved family member can be such a painful process and a memory that many do not want to revisit. Yet, I have found myself so very grateful for the kind and experienced advice I received from DFS Memorials through one of the toughest times in my life. I was going through some papers and files and I was actually able to look at those moments with some happiness and relief, knowing that I gave my mother a lovely burial with a very limited budget. I'm so thankful for the advice and how quickly they responded to all my questions. They gave me options I didn't even think about. When I went to the onsite cemetery office, where my family members are buried in Virginia Beach, the quotes they gave me for her cremation, an urn and burial were absolutely shocking. There were so many charges. The same happened at our local funeral home (Hollomon Brown) where my father, brother, grandparents services were held. I left both places feeling devastated and shaken.
Luckily I remembered a friend that had told me about this company. I immediately called the main number and Sara walked me through the whole process. She couldn't have been more patient and professional. She put me in touch with Steve, the local representative in the Virginia Beach area. He was a great communicator and he promptly returned my calls providing me with information. This was such a relief, because I had to do everything very quickly. Also, this happened over Easter weekend and there were a lot of burials taking place over the next few days. He was incredibly professional and explained how I would be able to arrange for my mom's cremation, they would find the crematorium for me, arrange the visitation at the funeral home for relatives, help me select the urn and other needed materials required by the cemetery and even the licensed undertaker to oversee the graveside burial. (This is a requirement by many cemeteries and this one tried to overcharge me for that, as well.) All total, I saved well over 50% off the total costs. The photo attached is the beautiful marble urn I ordered through DFS and they had many selections to choose from. The cemetery wanted to charge me 4x the price! The urn was so beautiful, made of a very heavy cobalt blue marble. It was lovely.
I cannot thank this company enough for helping me through everything and making a very sad event in my life something I could look back on with some happiness of knowing I provided a beautiful burial and goodbye to my beloved mom. And that is why I decide to write this review.
It is my hope someone reading this, will write down this information and keep it with their important papers, so when the unthinkable happens, or if you know of someone that may need help, you can feel assured they will be well taken care of, the same way I was. I am truly grateful.
Thank you, Sara, Nic and Steven. read more