Review I can't say enough about the beautiful job the staff at Doherty did for my mom's funeral yesterday. From the very first phone call with Bill Doherty, to our appointment making arrangements, the multiple phone calls and e-mails with our questions and requests during the planning, to the actual service and burial, everything went amazingly smooth and with the utmost compassion and respect towards my family. My mom was Scottish and we wanted to honor her Scottish heritage. I dropped off several tartan table runners, scarves and various items for decorating the tables, as well as dozens of framed pictures, and a special table for guests to offer a Scottish toast to bid mom farewell. I thought I'd have to do the decorating myself, but was so relieved to see the place beautifully decked out as we arrived early for the family visitation hour. We didn't have to lift a finger, which was so appreciated. They arranged for a bagpiper at my request (he was amazing), arranged the details with our musician, created beautiful brochures and mass cards for the service, set up all the flowers, etc, and did a great job stopping traffic during the procession to All Saints Cemetery. I had so many compliments from family and friends on how classy and beautiful everything was. My family and I cannot thank Bill Doherty, Martha, Rose, and the rest of the wonderful staff enough for their compassion, patience, and overall professionalism. We will surly recommend your services to others when needed. read more

Leading up to the time a loved one passes is stressful. Knowing that this person would have to be moved across state lines, leads to a lot of questions. I got on the phone with Ryan, with all the concerns of my wife's family written down, I was put at ease with his knowledge and reassurances. It was very easy speaking with Ryan on how my mother-in-law would be delivered to the funeral home and then prepared for travel to another state. Ryan was very accommodating with preparing for the viewing and presentations of my mother-in law's life. Having not gone through this before, we had a lot of questions and apprehensions. All of our concerns were answered respectfully and delicately. My mother-in law was displayed with beauty and honor. Every detail was thought of for the viewing which enabled us to focus on family and friends who paid their respects. read more

Staff did not return calls and were very unwilling to make accommodations for immediate family. Would not recommend.

I feel very strongly about sharing the negative experience I had at Doughtery Funeral Home last week. My grandfather, with whom my parents lived and cared for the last 10 years, passed away last week. He was 98 years old. While it was a very difficult time, you would assume services like a funeral home would be the most compassionate and helpful in these situations. We had over 30 immediate family members fly in within the same week of his death from all over the country to attend the services. The viewing was Wednesday night and I had a babysitter for my 1- and 3-year-old children so I did not have to bring them to see their great grandfather. My 3-year-old daughter read books to him, said the rosary with him, and even rode on his hospital bed the day up to his death so I knew it could be a traumatizing experience. Unfortunately, Wednesday was the same day of the snow storm and my babysitter canceled 30 minutes before I walked out of the door. I was completely unprepared to bring my 2 toddlers with me and actively did not want them to come to see their great grandfather laying in a casket. Let me mention that my husband was away for work and was driving 3 hours through the storm to make it to the funeral the next day. And I am 8 months pregnant. Reluctantly, I threw clothes on my two children, grabbed ONE slice of pizza, cut it in half, put it in tin foil since it was cold, and threw it in the diaper bag. After the prayer service for the family and during the viewing, I was sitting on the couch close to the side entrance feeding my 1-year-old son the slice of cold pizza (I was actually holding it in my hand) and my daughter was eating the other slice (yes, she was a few steps away from me in the same room). Someone came in the side door and firmly said, "Who told you that you could eat here?" Confused, I said, "Uhh, no one?" He said, "You can't eat in here! You're getting food all over my furniture!" I was not getting food all over the furniture but that is beside the point. I was so shocked and I actually assumed it was someone I was supposed to know playing a joke on me. I was waiting for him to start laughing and say he was kidding. When that did not happen, I said, "Oh, Im sorry. Where should I take them to feed them?" He said, "I dont care, not here, go in your car!". He shook his head and walked away into a nearby office. I was completely shocked, taken back, and absolutely mortified. Apparently, you are not allowed to eat in the funeral home building and I completely respect that. Luckily for me, I have not had to bury close relatives to know the rules of a funeral home. But, the way I was spoken to was completely uncalled for, inappropriate and insensitive considering the situation. Someone overheard the conversation and told my parents who were at the front of the viewing line next to the casket receiving condolences from visitors. They both got out of the line to find out exactly what happened. So, not only are they burying their father who they lived with for the last 10 years, but now they have to address a side issue that should have never happened. I am not sure why one of the 5 men working there did not tell me politely that food was not allowed in the building. After my parents got involved, we find out it was the actual owner who spoke to me in such a way that you would have thought I was a criminal. THE OWNER - which in my opinion makes this situation even worse. It was not an employee having a bad day. The actual owner of the business believed it is acceptable to speak to people like this. The situation was brought to the attention of the men working, but, of course, nothing could be done. I would not expect the employees to say something to the owner who pays them but I do feel the need to share this experience because I do not think anyone should ever be treated this way or spoken to in this manner, especially at a viewing by the owner of the funeral home. It was incredibly distasteful and disappointing that anyone thinks it is acceptable to speak to another human this way. Unfortunately, there is nothing to be done at this point and whats done is done, but I do want others to hear about my experience to avoid anyone else being treated this way during a time of mourning. I should also mention that after the owner told me to feed my kids in the car, I did take my two toddlers out in the snow storm to my car so they could finish eating the single slice of pizza I had packed for them to share for dinner. I want to stress that this review reflects my experience with the actions of the owner of Doherty Funeral Home. However, Chris Gillis was the funeral director of my grandfather's services and I would like to say that he was absolutely and completely professional and accommodating. He was totally apologetic about my experience (he was not there the night of the viewing) and treated my entire family with the utmost respect through the entire week. read more