1. DexaFit St. George

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St. George, UT

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DexaFit St. George

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

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1 year ago

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Southwest Neurology Associates

Southwest Neurology Associates

1.0(3 reviews)
0.6 mi

They hide behind the phone they can't answer there is never an appointment. Even when i get an…read moreappointment nothing is ever able to get done so i have to keep going back over and over for fucking nothing. It's been a year of wasted time with these losers. *edit* even the hours for the phone are wrong!

I love Dr DeSaibro and her PA Rhiannon. They have been great…read more While I appreciate the work that Dr DeSaibro and Rhiannon did with me, their office administration is quite possibly the most inept I've ever dealt with. I was given a referral for an MRI in July of 2023, and it took until Sept of 2023 to even get it scheduled. They knew that our insurance had a third party setup for pre-auth, yet never managed to figure out how to get them the info they required to get my appt set. Weeks went by as I called every couple of days - where is the pre-auth? Did you send it? Did you send it to the correct number? You need yet ANOTHER copy of my insurance card, sure here it is. Here is the info to send it to pre-auth. What? You don't have the info again? If you think that you've ever dealt with a more clueless bunch of admin, I'd challenge you to try to get something done here. Finally, after I drove 45 minutes away to their office (we live in a rural location, so everything is far) 2 months later because they clearly couldn't get it done over the phone, they claimed to have sent the info to get the pre-auth. I scheduled the MRI with the hospital, they also claimed to have it. December rolls around and I get a bill for the FULL AMOUNT. Calling in, the hospital tells me *there is no pre-auth* on file. What a surprise. Chasing my tail once again, I call the neurology office and the girl that answered the phone not only continued to interrupt me, but transferred me to scheduling. What? That makes zero sense. I call back AGAIN, and am told that someone will call me back with what I need. I have zero confidence that will happen. The doctors are great here, but get ready to hold the hand of admin to get something done outside of the office. A simple MRI should have NEVER been this much of an ordeal. I'd rather go without something as serious as an MRI than to redo what I've had to endure with this office.

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DexaFit St. George - diagnosticimaging - Updated October 2026

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