He came right on time. He was very thorough. He moved the patio furniture off the patio so as not…read moreto get it wet when he power washed.

Hired to pressure wash and stain my fence. Did a good job pressure washing. Staining took a long…read moretime to complete, there are several spots all over the fence that were never stained and is very patchy. Upon inspection, I found stain on the hardware of the fence and on the bricks wall of my home.

This company came to my house, without ladders, to give me a price on installing a gutter diverter…read more He used a drone, took a couple of pictures, then proceeded to tell me I didn't need a diverter - even though 4 other companies had agreed that was the solution - then tried to sell me a leaf filter-like system for thousands of dollars. RUN!

From the owner: Roofing and Gutter service providing quick turn around for residential and commercial projects. We…read morestrive to give you the best deals and savings along with top quality USA-made products and excellent customer service, satisfaction guaranteed. Serving the Southwestern Ohio & Cincinnati Tri-State Area. Local family owned and veteran operated.

We contracted Klaus Roofing for some roof, flashing, and gutter problems we had on our home. The…read morepricing was considered good for what we were getting, or at least was considered a good price at time of contract signing. The crew that showed up at our property was David (Site Supervisor) and Ricky the head of the "crew". During the initial inspection we were told that a supervisor/Project Mgr. would be onsite all of the time the crew was there, and we later found out this is NOT the case. The crew to me seemed very disorganized and did things haphazardly with little to no safety in mind. We were told at the inspection that they would be picking up after each day and running a magnet for screws, nails, and sharp items. We NEVER saw that happen and there was very little effort in picking up after themselves each day! We presented a sandwich bag full of sharp items such as screws and nails to David, David told my wife he was going to issue her a gift card, but that never happened! The job was supposed to be a 2-3-day job and became somewhat of a nightmare that lasted 11 weeks. Initially they were finished on 8/13/2024, which there were many problems that not only myself recognized being in the project management business, but my wife also picked up on. There was a list of notable issues to be fixed that should have been caught during install. Most of the issues were bent or wavy metal on the facia boards and the way they terminated the metal at the ends was below standard and what I called "sloppy". Other issues included terminating soffit vinyl into an existing painted, crown molding that not only looked bad, but also presented as a future maintenance issue. Also, soffit vinyl was loose in many areas and still is. The crew came back to fix the issues and in doing so created other issues and damage to newer house siding vinyl installed. During installing the facia covering they found areas that the facia board needed to be replaced. I gave them the green light to replace the damaged facia boards, and this was a huge mistake on my end as the facia board that was replaced was found to be installed incorrectly later due to the metal NOT fitting on the facia board. They corrected most of the issues and the damage they did to our siding, but as they corrected, they made more problems with bent and dented metal on the facia boards and some of the soffits were pitched in a weird angle and didn't look right, which is why they were back on 10/22, but as they tried to fix the "weird angle" on the soffit they cut the rake board to shreds with an oscillating cutting tool (see attached pic of damage to the rake board). Also, on 10/22 we showed David a few of the areas that needed caulk, missing metal, and an area in the rear that the metal was bent (hammer blows) and the drip edge was bent up, which he admitted to placing nails in the drip edge to "hold it down". When David showed Ricky the dented facia metal, he became angry and said "f**k this" and walked away, I showed the issues to David and he told Ricky to go ahead and replace the metal, but Ricky was very apprehensive about replacing that facia metal because they had placed nails into the drip edge and bent it up and there was no way of making that right without replacing the drip edge and the facia metal! So, the final "nail in the coffin", no pun intended was from them to give us $200 off - WOW after all the time I had to take off from work at over $400 per day and the issues to deal with! We took the $200 off due to the fact we didn't want any more damage to our home and to end this escapade! I would not do business with Klaus again and the reason I gave 2 stars as some things were done correclty - gutters were installed correclty and all the roof and flashing work was done well, but due to the problems encountered with the facia metal and soffit I would not use them again!

I just had my roof replaced a few days ago and everything seemed above board until the old shingles…read morewere removed!!! I had a bid around $10K for the roof replacement with a side note that an additional charge of $65 per board would be required if there was any damaged wood. I was told I need a whole new roof deck because there were 1/2" gaps between the existing roof deck, no mention of any damaged wood. It's now my understanding the 1/2" gaps are not uncommon. The additional charge was $3,750, which is a 38% upcharge to my bid. I don't understand how this is legal or ethical. Certainly, that kind of issue could have been identified prior to the day of installation with a simple attic inspection. Although the workmanship was great, this has left a sour impression for me. Unless you are roofing savvy, which I am not, these are the gotchas that can create a volatile situation. This type of last-minute upcharge is what give the contractor industry a bad name. Shame on you, Kraus Roofing!!!

I had some bad storm damage a couple years ago.... My insurance was jerkin me around not wanting to…read morepay it. Bone Dry stepped in and took over the fight with my insurance repeatedly contacting them, providing arguments and proof of why it should be covered.... Long story short, I ended up getting both my home AND my detached garage fully covered. I'm so very thankful to Bonedry for taking on the stressfull handling of my claim making sure my coverage was honored as it should be! My roof looks beautiful and I would recommend Bone Dry to anyone and use them again should I ever have the need! A++++! Ohh... And both roofs were replaced within a single day! Phenomenal!

Had a few roof leaks, needed repairs quickly. Process went smoothly. Very professional from the…read moreinspection, quote, finance and work. Would highly recommend. Cleaned up all debris.

Due to improper installation we now have to replace the soffits. The gutter covers were installed…read moreto high which created a gap for water to run behind the gutters. This gutter choice has continued to be headache. This is not what we were promised

Ice and water running over outside of gutter onto walkway and foundation . 4000 dollars is a lot of…read moremoney for the mess i got . A shovel doesn't work on the ice build up you have wait for warm temp to finally break the ice loose remove

We had ice dams whenever it snowed, but not leaks with rain. Since our roof was 22 years old, we…read moreknew we were approaching the end and would need a new rood soon. However, we did not want to ice dams that caused winter leaks ignored, especially since we were replacing the roof in the spring when snow would not be expected for another 8-10 months. Both the person who gave the bid and the supervisor of the work proposed the same solution. This made us feel comfortable that what they suggested might work. (Come back next winter!) The day they planned to replace the roof, rain was predicted. They let us know they would come the next day, unless rain was again predicted. They arrived at 7:20 with 8 workers and a supervisor. They finished at 2:30 pm. The roof looks great. We are the third house on our cul de sac to use Deer Park Roofers. We all are happy with their work.

When it came to the quality of work when replacing my 35-year old roof, Deer Park Roofing was…read moreabsolutely amazing. A large crew arrived at 7:00 a.m., the crew boss introduced himself to me, asked where the outlet was and patiently listened to my concerns. The crew was industrious and, according to my neighbor, more joined them as the day went on, so at one point there were 20 people working on my roof. It was completed in a day, looks amazing, and was done with a high level of quality, according to my neighbor who is himself a contractor. The driveway (where they dumped the old roof into the garbage truck) was pristine when I came home from work. Everything they did spoke of expertise, great work ethic, and excellent workmanship. What I wasn't really thrilled with was the inconsistent customer service. It seemed like a patchwork variety of people who worked with me at one time or another during the process, and no one really kept me informed on what was going on. The initial assessor gave me minimal information on even simple parts of the process, like how a choose a shingle color. (You waited a week to tell me (only when I specifically asked) that I could go to the office and take some shingle samples home, so I can compare it with the house color?) And the morning of the roofing job when I had a concern regarding one of the employees, the crew boss was dismissive of it. I called the office and they sent out a supervisor, but no one got back to me on what happened. (I didn't need details -- a simple "we looked into it and resolved it" would have been sufficient). But what really sticks in my mind was when the job was completed. There wasn't even a text message to notify me that they were finished, or any type of conversation or report on how it went. I came home from work to find them done and gone. Finally, after not hearing back from them (or even getting a bill) for a week, I called the office and was told that "earlier this week" (I assume 4 or so days after the initial work) a Deer Park inspector came to my house, checked the workmanship and approved it. So you went on my property without my knowledge and walked on my roof? And at no point discussed what you did with me or showed me pictures of the results? So would I use Deer Park again? I'd have to think hard about it. I hate being in the position of either choosing great workmanship/expertise or good customer service towards the property owner -- is it too unrealistic to expect both?

Really great customer service and fast response…read more I left a message on their machine and was called back within 15-30 minutes. My questions were answered thoroughly, clearly and honestly. At the end of the conversation we decided it was not a good fit due to my time frame but I appreciated all their help and recommendations and will definitely seek their assistance on future projects due to the positive, thorough approach they took.

We used Cincy Gutter Boys / Ned's Home for a full gutter cleaning on our ranch home…read more The crew was on site for a very short time (about 15 minutes). Some leaf blowing was performed, but we did not observe any flushing of the rear downspouts. After they left, we confirmed the back downspouts were not flushed. A photo provided by the company appeared to show work only on the front of the house. We contacted them the same day. They were initially responsive and said a crew would return within 10 days to complete the job, but that never happened and we received no further communication.

I had a different contractor that didn't show up and I contacted Cincinnati gutter and roof that…read moremorning and they had someone out the same day to check it out and gave me the full lowdown on my issue. He was so professional and gave me pics of the issue. He offered solutions and was awesome with communicating with me. I will be contacting them first and using them for any gutter or roofing issues. I highly recommend at least get them out for a look before anyone else.

We contacted them to clean and repair the gutters of our two story house. The cleaned the gutter…read moreand repaired some parts of the gutter system, and removed some wasp nets they've found in the gutter. The repair was done nicely. We waited for two months to write this review just to make sure that everything is working fine. We're very satisfied with the work done and we will certainly use their service again. We recommend this company.