If I could give zero stars, I absolutely would. I lived in one of their so-called luxury…read moretwo-bedroom townhomes and paid $1,810 per month after fees for a unit that was barely updated, had paper-thin walls, and came with an outrageously expensive energy bill because tenants are required to use Pioneer Energy. There is no option to choose a provider, which is especially frustrating considering how high the monthly costs are.
The first major issue I experienced was the clubhouse incident. I rented the clubhouse for my one-year-old's birthday party and still had to pay a rental fee even though this space is advertised as an amenity for residents. The next morning, I logged into my rent portal to find a surprise $708 charge added for cleaning and allegedly staying past the scheduled time. The only thing that was not fully cleaned were the floors, and there were minor smudges on the couches from toddlers with sticky fingers, which should be expected when renting a shared space to residents with children.
I refused to pay an overtime fee because I had confirmed ahead of time with the office employee, Devan, that no events were scheduled after ours. We even left the doors open and welcomed other tenants to join, since we are paying residents using a space that is part of the amenities we already fund. After pushing back, I was still forced to settle on $200 for cleaning, was banned from using the clubhouse going forward, and received no deduction or credit to my rent or fees despite continuing to be charged for amenities I was no longer allowed to use.
When this situation first unfolded, management blocked my fob access to the gym, clubhouse, and mailroom. When I told Shanna (super unprofessional office employee, kept calling me honey and babe) that I was only restricted from renting the clubhouse. Shanna then argued with me, claimed that was not what she had been told, and refused to make any changes. I am fairly certain that restricting access to a tenant's mail is illegal, but that concern was clearly not taken seriously. Eventually mailroom and gym access were given back after continuous back and forth.
After that incident, things only went downhill. Security is practically nonexistent. I had multiple packages stolen from the so-called secure mailroom, which means someone with a fob and authorized access took them. My car was broken into twice during my time living there, and one of those incidents resulted in an iPad being stolen. There are no security cameras in the parking areas, so when these things happen, you are essentially left with no recourse or support from management.
The manager, Robyn Welch, is essentially useless. Anything reported to her receives no follow-up, no resolution, and no accountability. When my packages were stolen and the police were involved, the responding officer even commented that her behavior seemed "sketchy," noting that she gave them the runaround when asked for daily fob access logs and refused to provide a clear point of contact. To top it off, a former leasing agent warned me to avoid this property due to questionable management, excessive and arbitrary fees, security deposits never being returned regardless of condition, and ongoing gang activity in the complex, which explains the constant theft and car break-ins. I ignored the warning because I needed a place quickly, and that decision turned out to be a huge mistake.
For perspective, I moved down the street into a brand-new four-bedroom, three-bathroom house in a newly developed neighborhood for only $300 more per month. Do yourself the biggest favor and do not rent here.
