I've been a patient here for 17 years, yea I know long time and that's really only because I love devicka. She's a wonderful doctor, but her front of the house staff, the secretary, the people who send the meds out to be filled etc. they just suck. This seems to have been a consistent problem over the years but I still tend to go because of devicka herself. Here are the problems...
1. The front of the house staff is incompetent and never trained properly. They do not call you for follow ups of any kind, they don't call you to confirm your appointments or if you missed an appointment, some of them do not know how to properly speak on the phone, they lack proper hospitality training. You have to call them an unbelievable amount of times to get your medication filled and even when they assure you that it will be sent out it never gets to the pharmacy so you have to yet again call them to fill the medication you asked them to please have filled. (I know this because I call them 3 weeks every other day straight before I get the "we'll send it out today" and then I have to call them to tell them they never sent it)
2.The point of an appointment is to be seen at the scheduled time or 15-20 mins after correct? Nope not here if you plan to come to see the doctor, please be prepared to wait 2-3 hours before your are seen even if you have an appointment! And no showing up earlier than the time you scheduled for won't work, that would just be an added time to the wait time.
3. The point of an answering machine service is to take messages and put you on a brief hold right? Yea no not here, you're literally put on hold for an eternity. The answering service IS the secretary, I say this because you're treated with the greeting message and then told that everyone's busy please leave a message. I think there's better service in an elevator.
Would I recommend this office to anyone asking? Yes and no,
NO because of the incompetence of the front end staff alone, I wouldn't trust them with a band aid for a needle piercing my skin.
Yes because of the actual doctor herself, and her back end staff. Devicka is an amazing doctor, she's a wonderful person a wonderful doctor and a pleasure to be around and come to see. Her back end staff is really nice the nurses are great and nice. read more