AFTER 6 MONTHS OF NOT BEING A CUSTOMER, THIS COMPANY SUDDENLY SENT US A HUGE BILL -- TWO WEEKS…read moreBEFORE CHRISTMAS. Instead of blindly paying it, I did what everyone should do -- I CALLED. And guess what? THE BILL IS NOT EVEN CORRECT. I OWE ABSOLUTELY NOTHING. Those words came directly from the same office that sent it out. They "automatically charge" every visit... so explain how a bill magically appears SIX MONTHS LATER when my son hasn't been a patient at all. I asked for the medical biller to call me. I'm still waiting. Apparently, I'm supposed to stop my job and wait around because they made a mistake. THIS IS NOT AN ACCIDENT. My son hasn't been seen there in over six months. Sending a massive bill right before Christmas feels DELIBERATE. I WILL be filing a complaint with the BBB. Double-check your bills. Ask questions. Don't let companies intimidate you into paying money you do NOT owe.

We came to them for my little one's suspected Apraxia. A few sessions in, they met with me during…read moreone of the scheduled sessions, challenging what most SLP has diagnosed. Their conclusion is they will not treat it as such until he's met a minimum of 100 words. Regular speech therapy does not work with kids with Apraxia, so against everyone's assessment they will not treat him for the very thing that we went to them for...we immediately stopped going.

I honestly can not give Milestone Pediatric Therapy & their fantastic team enough praise! My son…read moresaw Miss Emily & Mary for speech therapy for around 3+ months. We find them through an approved list from our insurance carrier, Kaiser. The office is clean, & check in process was some of the smoothest I have ever experienced. No shoes are allowed once you cross out of the waiting room. The front desk ladies are friendly & really got to know my son in such a short amount of time. They always knew he wanted to show them whatever toy he brought for the day & there was always a sticker he enjoyed getting they'd let him pick out. Payments were automatic and I never had any issues there. Within one session with both ladies, we were able to get him using words we knew he had in there-they just helped him bring them to life. My son & I were both bummed when we ended services due to him starting preschool & getting the services while there. Emily really grew on him. He would absolutely light up seeing both ladies. My son, his attitude, behavior, and speech all elevated by coming to Milestone. The absolute patience the staff has is incredible. My son had a couple sessions of occupational therapy and we absolutely loved our therapist as well. I felt included in each of his sessions with all the ladies & there was something we worked on each week to improve the next. My son went from saying a handful of words to now speaking sentences. We game together and he fully understands that we need to take turns. Started off as a super worried mama, and left confident that we would be more than okay. Thank you, thank you, thank you again to Milestone. LOTS of parking & super easy to find. Delicious cafe not far from the entrance!

This review is for the scheduling and billing department and not the physical therapists…read more Poorly trained personnel on insurance claim and following up on patients when there is a doctor referral. I waited about 3 weeks for the clinic to contact me after our pediatrician put in a referral to see PT for my childs torticolis. When I did not hear back I called the office, the first lady said she could not find any referrals then I spoke to a second person that said the paper work sent over was incorrect. I told her since this is a time sensitive issue to go ahead and put me in as a private pay so at least we can start the evaluation and make future appts if needed. Made an appt for an evaluation, only to be called by another personnel to cancel the appt because they are not able to figure out if they are contracted with my insurance. I told them I would still want to come in for the evaluation since its already been over a month and I would pay as private pay until insurance is sorted out. I ended up seeing Miss Paige and Miss Hannah. Both are great PTs and did help improving omy childs torticolis. I ended up using 6 or 7 appointments, 3 months had passed and each time they wanted to cancel my appt because they couldnt figure out insurance coverage. Long story short I finally had to email all the claims and what my insurance had cover and my copays that I had paid for them to finally realize what was happening. Insurance companies suck I get it. I deal with them on a daily basis at my job. But not having trained personnel to deal with the insurance complexities is not acceptable in the health care industry.

I spoke at length with the director over the phone and she gave me all sorts of amazing information…read moreon how to proceed with my 3 year olds speech articulation. She was top notch and I have a feeling that both facilities run VERY well. I ended up going through the school system instead of private practice to see if I could get some free help since my son was not having major speech issues. I felt compelled to YELP the practice because she spent a good amount of time with me and her customer service/professional skills were top notch. If my referral at SHARP takes too long and I don't see an improvement in my son soon I will ask my ped to write an outside referral so I/we might be seen at this facility.

My daughter comes here for her speech therapy once a week. All the staff here are so welcoming and…read moretight knit. We get to meet everyone here and build a relationship with them. My daughter always seem content when she comes here for her session. The waiting room is always clean and they have a handful of books for my toddler to read. I learned a lot from the therapists here. Customer service is a 10, cleanliness is a 10 and just overall experience I would highly recommend it to all parents who need a speech therapist for their child. Thank you Speech Tree Therapy.

My daughter has been meeting with Ms. Megan for speech therapy now for over a year and it has been…read morea wonderful experience! Ms. Megan is so sweet and truly enjoys working with kids. Ms. Lorraine, the office manager is always welcoming and easy to work with regarding scheduling, payments, etc. We are so thankful for Speech Tree!

During one of my son's scheduled sessions, his actual LICENSED therapist did not show up. No one on…read morestaff seemed to know where she was or whether she was even on the property. Instead, my son was seen for the entire session by an UNLICENSED trainee who is still in school. No one asked me if I was ok with this happening. In addition, we were billed for the appointment as if he had received care from a licensed therapist. The following week, the same therapist again failed to show up for her shift. Rather than offering any solution or attempting to reschedule, I simply received a text message stating that our appointment was canceled because no one was available to replace her. There was no phone call, no apology, and no attempt to accommodate another time. Beyond this, the sessions themselves were only 30 minutes and mostly consisted of basic play activities in the back room. Allowing my child to be seen for an entire session by someone who is not licensed and still in training unsupervised, while billing us for a full therapy appointment, is beyond unprofessional and borderline illegal.

This place was referred by our Primary Physician. My child wasn't interested in the 30 min play…read moresessions. He was bored of the toys selected. Children of special needs have particular habits and objects they obsess over. HELLO?! The therapist would select things he wasn't interested in...so he would play with the cabinets and window curtains in the office instead. I wanted to make this work....I even gave some advice on toys he would love but the therapist stated " we're not there yet" she finally gave the desired toy last 5 minutes of the 30 minutes session and my son was finally enjoying and engaging with the play. Therapist says "Wow we should have started with that toy to begin with!" In my head I'm like "Duuuuh" If you pick the right toys for certain kids with certain favors then my child would engaged -- and therefore would participate in play = to talk! We had 1 substitute therapist twice and she was amazing... lots of energy and encouraging play and prying out words from my boy with all the RIGHT toys! He had so much fun with Paige! Unfortunately if your schedule doesn't fit, you don't get that therapist. We gave this place 3 months....fr Sept to Dec. With no improvements. A single 30 min play cost about $100ish a session! Your therapist better be working.... our therapist was lazy and barely spoke with my son...mainly with me. Why? *yawn* So boring and so awkward! Everyone was bored and wanted the 30 mins to be over!! LOL We were constantly staring at our watches and staring at each other, Or listening to the sounds outside the door. Come on ..these sessions aren't cheap, and it's just 30 mins...you'd expect they work it right? Mrs. Rachel on YouTube does a better job. And the receptionist Karla has a terrible attitude every time. She has a snotty tone like she's being bothered when you call or come up to the window to talk. I thought the first time maybe she was just having a bad day....but this was every single time! 3 months of crap service. Never coming back again.

My son had been receiving OT services with MeBe for several years. MeBe has staffing issues and…read morearen't able to retain good providers. For the last few years my son switched 3 therapists. In August 2025, he stopped receiving OT services as MeBe lost 3 OT providers at the same time. He was placed on waitlist until MeBe hires a new provider. Three months later he was discharged from OT services without opportunity to discuss this decision. If you want your child to received continues services, MeBe is not the right place for it.

Despite the important work being done in the ABA field, the company consistently fails to support…read moreits employees in meaningful or sustainable ways. One of the most concerning issues is the lack of communication and transparency. Employees often receive no notice when clients cancel sessions, resulting in wasted trips and unpaid time. In such cases, you're either told to clean the facility (an unreasonable expectation outside the role of a Behavior Technician) or you're abruptly reassigned to cover another BT's session without context or consent. The pay is among the lowest in the ABA field, especially when weighed against the emotional and physical demands of the job. The work environment is poorly maintained, with cleanliness being a recurring problem. The facility does NOT look like those posted online. The children's bathrooms and common areas are often unsanitary, raising valid concerns about hygiene, safety, and the general quality of care. A particularly troubling practice is the use of personal items like wipes brought in for one child that get used on other children, without the caregiver's knowledge. Additionally, BTs are often left in the dark about health-related issues like lice until after the situation is already "handled," which puts both staff and other clients at risk. Unsurprisingly, the company suffers from a very high turnover rate, which reflects the broader issues within the organization and further destabilizes the workplace. Overall, they show little regard for employee well-being, professional development, or proper client care. Even by looking at the reviews the only 5 star reviews are for speech therapists, not from the work being done!

Sheridan was incredible with my son when we were concerned about a speech delay. She was up front…read moreand honest that she could not diagnose him, especially being under 3 years old. But she did give us a goal and options. She has also continued to check in even though he no longer needs therapy. I would absolutely recommend her to anyone and everyone!!

Sheridan has been absolutely amazing! She's been my daughter Leila and my son Luke's speech…read moretherapist, and we saw improvement with Leila almost immediately. When it was time for my 1-year-old son to start speech therapy, we knew we had to request Sheridan again. She's incredibly patient, kind, and so creative with her sessions; my kids feel comfortable with her, and they actually enjoy learning. We're truly grateful for the progress they've made under her care. I highly, highly recommend Sheridan to any parent looking for a dedicated and talented speech therapist!

I have the most lovable nephew in the world. However, he can sometimes be a little terror. Not like…read moreGizmo chugging Liquid Death after midnight terror, but he does have tendencies to act up. What makes it harder is that he was diagnosed with ADHD and moderate-to-severe autism. Like many others with his conditions, he has speech delays. Naturally, our family sought out help and Kayla and her courses turned out to be game changing for the successful upbringing of my nephew. My nephew was non-verbal for about his first 2.5 years. Because his parents were a little concerned, they got in touch with Kayla and picked up the course. Her course advised communication with sign language which has helped tremendously. The next time I saw him after they started the courses, he was speaking with his hands constantly. I was surprised how quickly he picked up signs like "I'm hungry" and "all done". Silly me thought at first his hand motions were his natural mannerisms because he was born in the Italian part of New York City. Eventually he would speak by repeating everything we were saying. It hit me. He had a photographic memory and he was like a computer just copying everything into his hard drive. I looked at my little card counting machine with dollar sign filled eyes. I immediately booked us a suite at the Venetian on the Vegas strip. To our demise, I found out that little kids are not allowed at the blackjack tables so I had to cancel our trip. Also, his mom was not fond of me taking him to a smoke-filled room packed with degenerates like myself. On top of that, it turns out from Walkie Talkie's videos, his repeating is a matter of speech development. It is an interim stage of him practicing his words and sounds but not fully using them for communication purposes. But you hold on tight little buddy.. we'll crack the casinos together one day. Fast forward a few months and there was one incident where I found him shrieking like a bloody murder was happening. I couldn't tell if he had just gotten stabbed in the back by OJ or if he was practicing for an audition of an Amber Heard marital fight scene. At that moment, my training from the videos kicked in. I asked him in a calm tone, "what are you feeling right now?" He screamed: "It's a lion!" I jumped out of my seat and turned around to see if there were any furry feline predators that had escaped and entered my living room... In my defense, I do actually live pretty close to the San Diego Zoo. Apparently, I hadn't watched enough of the Walkie Talkie videos because it turns out that he was expressing his feelings by describing an animal that makes him feel scared because he was hanging out with me and missed his mother. Once I learned about this, I couldn't have been more proud of the kid. Even fully grown adults aren't able to identify their feelings sometimes, let alone have such colorful descriptions of them . Throughout the lessons, I learned that a nephew like mine has the ability to unlock his communication skills in many ways that may not be taught or catered to in a traditional school setting. I know that he is a really intelligent human being and will be able to strengthen his verbal skills through the exercise and training that Walkie Talkie Speech Therapy offers. Through these courses, I can see my nephew reaching his optimal potential which is to become the next Elon Musk minus his douche-baggery and twitter account. To rate Walkie Talkie Speech Therapy anything less than five stars would be to condemn life itself.

We have a 25 week premie who's already caught up to where he needs to be at and more. His…read moretherapist, Jill has done a phenomenal job and their bond doesn't fall short from being tight. He looks forward to his time with Jill and continues his day singing away. Great service, no complaints here.

ER visit for a broken arm for my 9 year old daughter. The staff was amazing the line was out the…read moredoor and I think there was an epidemic for broken arms that day because we arrived at 6 PM and didn't leave until 12 AM. The nurse was so sweet with my daughter. She gave her the best care and she was really pretty so my daughter was coming out of the anesthesia and said you're so pretty. It was hilarious. I would definitely recommend if you have health insurance to come to this place if your child experiences any sort of illness if you have the opportunity to pay a co-pay for the ER do it if not be prepared to spend $12,000 for a broken arm cause that's what the bill said when we got it thank God we have insurance and it was only 50 bucks co-pay. Good luck everyone.

I haven't had a bad experience. My sister frequent this hospital a lot due to some on going health…read moreissues and I used to take my daughter here when she was younger. Every staff, doctor and nurse I had encounter was very friendly and caring. They take their job serious and pays attention to our health. Thank you nurses, doctors and staff for everything you do. They have parking structures around the hospital, restaurants and gift shop on the first floor and plenty of chairs in the waiting room. I hope everyone has a great week. Thanks for reading my review.

Lizzy is amazing to work with. I went in with lower back…read morepain and my tailbone popping constantly while walking. After a month of seeing her once a week we were able to get it adjusted and the popping finally stopped. All of the stretches and time with her really helped me get back to where I needed to be. She always took her time and never rushed our appointments. She kept me informed with everything she was doing and made sure I was always comfortable during my appointments. The front desk is quick and attentive and I am glad I made the drive out here every week!

Being a 73 year old sporting woman I've had a lot of injuries requiring surgery and tons of PT…read more My experiences with several around SD left me starved for a decent one. I finally found Lizzy at Catalyst in Mission Valley. She has extensive knowledge of how each exercise benefits me and incorporates it into each exercise seamlessly as she works. It has been a pleasure working with her.