Its a post office, so it doesn't get a full 5 stars but by ways of post offices, this one is pretty good. Its not the largest post office I've ever been to but it has great amenities. During certain hours (which I haven't quite figured out yet) there is a small kiosk set up where you can buy stamps. Including a great selection of collecting stamps. There are also automated machines which can dispense stamps. They offer instruction in many languages including English, German, Polish and many others. Beware, the machine dispenses your change in the form of a stamp. No money given. The staff are helpful and speak English well. There are also Post Bank ATM machines in the lobby. I've never used them so I can't comment. read more

I was recently traveling in Europe and I stopped at the Heidelberg Deutsche Post to ship some items back to the USA. The lady at the counter was rude and brisk and when I have her my package, she tossed it into the pile of packages to be shipped. I have recently received the package I shipped and every item in the package has been destroyed, even though I wrapped it up carefully, and the package looks like it has been kicked about. I have already attempted to email DHL and they told me to contact USPS in the USA but they are unable to help me because a barcode with a number with two letters in the beginning and two at the end was never generated, even though it should have been. Find another shipping company... it was a huge waste of time and money shipping with this company. read more