Came from out of town to visit family and went home with a new car!…read more It was a quick and easy process and Florencio Villareal was great. He was personable, helpful and knowledgeable... best of all he wasn't pushy! The GM worked with what we asked and deal was done in matter of hours. I had to wait for car to be delivered but that only took 2 days, ahead of what they predicated. I'm happy I brought my business back home.

I went to trade in my car and they would not quit calling and texting me multiple times a day. Both…read morethe sales rep and the sales manager. Brought a car in they thought I would like and I went to pick it up two days later. Drove off the lot with it and drove around in it. Called the next day to tell them I did not like it and didn't want it. Me calling and messaging over and over, getting excuse after excuse and they would not help me at all! I know there is a time limit where you can return something if you're unsatisfied with it. After me calling for multiple days they quit answering me and would no longer respond. Needless to say I'm still in a vehicle I DO not like. Terrible service unless you're buying. After that they don't care about you!! Will not recommend or ever shop here again. Needless to say when we bought we bought two vehicles the same day! So sad!!

I don't know if the problem is with the dealership or with Mopar Warranty service, but My Ram has…read morebeen in the shop for 2 of the last 3 months. I need my truck|

They claimed it was repaired and tested. It was neither. I showed up based on their word, and the…read morevehicle still had the exact same problem and could not even leave the parking spot. Then they became defensive, refused to provide a loaner, and left me stranded. Thousands spent, time wasted, and absolutely no accountability.

Just went in grabbed some things I needed ace the worker was amazing and helped me out. I really…read moreappreciate you today. Thanks for making my day. ;)

I would like to thank Tray for his friendly and professional service. He recommended a new batterie…read moreand had it installed in no time at all! Really helped me out and made my Monday!! Thank you for having such professional staff.

Bought a battery from here because I've gotten batteries from O'Reilly before and each time they've…read moreinstalled it for me. It even says they do that on the website. I explained when I walked in that I was looking to purchase a battery and I chose O'Reilly because they install it for me. I purchased the battery and was then told that they don't do installations. Nobody bothered to mention that to me before I spent $200+. I told them the website says they do and they've done it for me before. I was then told that they've never done installations but the mechanic next door will do it for me for "not too expensive". I got to my car and called the Angleton location who said that the employees were most likely lazy and they would take care of me. I drove to Angleton and the worker was happy to install it. I don't appreciate the dishonesty and being lied to when told "O'Reilly has never done battery installations". Please don't insult my intelligence like that.

This store doesn't know what the hell they're talking about. Do yourself a favor and go to another…read moreone. I literally got off the phone with Clute after they explained to me that they don't have what I'm looking for in store, but the Lake Jackson store did have 3 in stock. I drove to the Lake Jackson store immediately (this all happened within 15 mins). The Lake Jackson store didn't know what I was talking about, so they called Clute. Clute then proceeded to tell them they never spoke to me. Avoid these idiots.

They made me wait 30 minutes for nothing. When I went to check out no one could figure out why my…read moreticket wasn't ringing up. Took 3 people to figure out that they didn't have the bit to do the oil change. So what were they doing for 30 minutes? How do you not have the parts necessary for an oil change? It's not that difficult. And then make me wait 30 minutes for nothing? Don't come here. It's a waste of time. Moral of the story: don't bring your car here if it's a 2017 or newer model. They don't have the tools to do anything for you.

Called up there during my lunch break to see if the had tires for my car. Was put on hold and hung…read moreup on after 10 minutes twice in a row, finally got through on the third try. The guy on the phone said that they had the tires in stock. I asked about making a appointment and he said it was first come first serve and they close at 8 P.M. so there was plenty of time to get there after work. I arrived and went inside, there was a short line. When I got to the counter and inquired about getting my tires changed the lady told me they were all booked for tires changes and they close at 7 P.M. I didn't feel like arguing with her even though the sign for the Auto Care Center even said the is closes at 8 P.M. and I was told they didn't do appointments.

Great service everytime. The ladies who work there are very knowledgeable and super friendly and…read moreseem happy to be there. The men, although knowledgeable as well, seem as if they need to put on a gruff attitude.

I go to try & get my car checked alternator, battery etc. & the lady said they don't check those…read morethings as if I was mindless of knowing they have the right Per cautions to do so. she proceeded to say I don't have a check engine light so it won't pop up. Goes inside to get the machine to check the battery & starts helping other customers. very inconsiderate of helping as Autozone Persuades itself to do.

I arrived exactly at 7:30 at the freeport Texas auto zone…read more I asked if I could please purchase a battery for my truck since it completely went death and didn't had someone to help me out. Manager Kim stated she could do nothing about it and basically it was my problem arriving exactly at closing time. I waited until I could get someone to assist me on helping me as I parked in front of store with no help what so ever. Employees inside laughed and thought it was funny. I will never want someone to go trough this ever. Worst feeling ever. This happend today 4/16/2020 Kim was manager on duty and 3 other employees. I would share this hurtful experience trough my media pages and will hope AutoZone stores could train their employees to help those who needed it bad . I understand there is rules as to closing procedures but they clearly knew I was in a urgent need and they could had just stay 1-5 minutes to let me purchase a battery.

Store Mgr Chris and Mr. Juan were so good to me! Check engine light came on while on vacation down…read morehere due to low oil, Chris actually put the oil in for me since I didn't know how. So thankful for these guys!

The older lady that's works there is extremely rude and has very poor customer service. Won't ever…read morereturn to this location.

We had paint correction on a F150 Lightning done due to white road paint on the body, wheel well,…read moreand back bumper. We're really happy with the way the truck looks. These guys work hard and actually seem like they enjoy the work! They are knowledgeable about products and will answer any questions about car detailing. It's clear that Isaiah put personal effort into correcting our truck paint. We asked about a windshield replacement quote and Doug was upfront and honest and told us we really didn't need to replace it since we filled in the crack using a RainX kit. He didn't try to take advantage of us and that left a good impression. We would recommend DW.

They did an excellent job on our tint. I highly recommend doing business with them. The owner is…read morevery nice!!!