I'm not sure what's going on with this location, or with Enterprise in Asheville but, DO NOT GO TO…read moreTHIS LOCATION AND CONSIDER RENTING FROM ANY OTHER RENTAL SERVICE! The 'manager' of this location, Jared, is rude, abrasive, abusive, hostile, and generally mean. I'm uncertain who would have hired him, or promoted him, but it speaks to the overall level of management and customer care in Asheville. Simply put, Enterprise DOES NOT CARE about you. You are an afterthought. Enterprise will not do anything to attempt to correct their errors, and instead employees like 'Jared' are installed to force customers into whatever pathetic disgusting vehicle they have on hand at the time. Jared 'the manager' of this location is horrid, hostile, and abusive. I would have provided my feedback to upper management, but today I have been 'escalated' to 'upper management' no less than 5 times, and no one has called me back! There is no 'upper management' in Asheville. Caveat Emptor! Buyer beware!! Stay far away from this location and far away from 'Jared'. The Enterprise management is welcome to contact me at any time, and if they had, I wouldn't have needed to leave a Public review! STAY AWAY FROM THIS LOCATION AND STAY AWAY FROM ENTERPRISE!!

Made a reservation a month in advance and arrived to the location to learn that no vehicle was…read moreavailable for me. I was told the manager called me a day before to let me know about the cancellation. He did not. And even if he had called me, 24 hours notice for a rental that I made a month prior is absurd.

From initial contact, to airline time change, to pickup and drop off...garret and Mike provided a…read moreflawless and friendly experience. i look forward to the next time!

Mike was very professional and communicative. He arrived promptly and helped us with our bags. We…read morewould highly recommend Mike and Asheville Hopper!

The worst customer service I have asked for experienced from a car company. It is shameful on how…read morethey treat their customers. .

This company does not have access to a dictionary. I'll start with pasting the definition of…read morereservation here. Reservation: an arrangement to have something, such as a table at a restaurant, a hotel room, or a seat on an airplane, held for your use at a later time. Maybe because Google's definition doesn't specifically mention the word "car" they don't beleive it applies? I reserved a car for today at 9:30. They then called me this morning to tell me that they gave it to one of the local auto body shops and they didn't have anything for me. OK they're bigger fish, it's annoying but I get it. Then I called back to ask if they had anything at one of their other locations. The guy first gave me a different story as to why my car wasn't reserved, then said I should call. When I asked if he could check he said no. So they created a problem, then went ahead and did all of nothing to fix it. Meanwile I have to reschedule my entire weekend. These people are not only incompentnt but also discurtious.

I had a rental reserved yesterday prior to dropping off my vehicle for repair. Was left a voicemail…read moreto confirm and tried calling 3 times the previous day and waited on the phone for 30 minutes each time but nobody answered. Then I was told yesterday when I dropped by to pick up rental they would not have a rental available until Saturday. I am a nurse and I have to get to work. Very unprofessional. Don't rent from here.

Abysmal. Made a…read morereservation 3 weeks in advance in conjunction with a cross-country military move. I received a phone call 48 hours prior to pick-up stating they may or may not honor the reservation based on inventory. Upon arrival, the receptionist informed me that my booking was canceled--though they could not confirm who canceled it... It appears evident that Enterprise canceled my reservation after our previous phone call. They were unable to offer any vehicles but encouraged me to wait at the office in the event of another party's booking cancellation. It is my highest recommendation that future customers look elsewhere. I regret not working with a more reputable and reliable provider.

I want to take back my original review on this company as a whole and on the local Enterprise. They…read morewent above and beyond and they made it up to me!! I will definitely be back here and I would definitely recommend this location to others!!

On this last trip to Asheville North Carolina I rented from National Rental Car…read more Once we landed and in the terminal, I found the rental kiosk right by the baggage claim area , give the agent my confirmation information and had the vehicle I had requested within 7 minutes. The process was easy, the rate was competitive and the rental agent gave me my choice of vehicle which doesn't always happen. There was a little confusion on whether I'd requested the prepaid gas option or not but we worked that out quickly. I was happy and satisfied with my rental experience from National Rental Car in Asheville North Carolina and I hope you will be also.

Small but excellent service here at National in the Asheville airport…read more Friendly greeting. Short line. Great upgrade and it was front and center when I went to pick it up. This is one of those super small airport joint rental car facilities all at one desk so I can see the line getting really bad at times. I was lucky. Didn't even have to look bc the numbered spots are easy to see and find. Covered garage parking which was a win bc it started raining just as the plane landed. If return is a hassle - which I doubt - I'll update. Otherwise it's a win.

Couldn't have had a better experience. Davauris was early and patient to pick us up, was…read moreprofessional, courteous and a pleasure to be around. We would highly recommend Morgan Transportation and would not consider using another car service when in the area. Steve Rollins, MT. September 2024.

Promised a pickup from Waynesville to the Asheville airport. Stopped returning texts and calls when…read moreour group asked for a status update. Got a vague answer after several calls. Very unprofessional and unreliable behavior. I would recommend a more reputable service in the region.

We've been renting here for a couple of years on our annual family trip. We've had nothing but…read moregreat service. They're competitively priced and because they're part of the Polaris Lease program, their slingshots are never more than 2 years old. They share local routes/trails for on- and off-road fun.

Thank you so much for the amazing adventure, and for helping us all last minute with our rentalread more

The process was seamless and efficient. Bruce in particular was very helpful and friendly. Spoke…read morewith Jordan as well, the supervisor. She too was very helpful and patient. The rental car was in superb condition. The pricing was reasonable.

I was overcharged for an extra day and it took 3 calls to the desk agents to get it credited,…read moredespite being told after each call they would fix it. Car was good, but the windshield wiper fluid was broken so we couldn't clean the windshield. Even bought a gallon of fluid myself thinking it was just empty! None in the garage upon return to the airport hence the 6+ hour delay from when we dropped the car off to when it was actually registered as returned. Very different experience than the big airport Hertz locations.