My experience with Destinia was extremely disappointing and, from a consumer perspective, unacceptable. The accommodation differed significantly from the description at the time of booking and showed serious deficiencies. These issues were thoroughly documented during the stay (photos and videos) and properly reported. Neither the hotel nor Destinia provided any effective remedy. Particularly concerning was Destinia's handling of the complaint. For an extended period, Destinia was practically unreachable despite numerous attempts to make contact. Substantively, we were repeatedly referred back to the hotel, even though Destinia acts as the contracting travel agency and remains responsible for the proper performance of the booked services. From my perspective, no genuine review of the complaint or independent solution was undertaken. Instead of a proper resolution, responsibility was repeatedly shifted between the hotel and the agency. No meaningful assistance, no adequate alternative accommodation, and no effective remedial measures were provided. In response to the substantiated complaint, Destinia offered only a symbolic compensation of EUR 50, which was clearly disproportionate to the extent of the deficiencies. At a later stage, another EUR 50 was offered, but only on the condition that a confidentiality obligation be accepted. No refund or adequate compensation was granted. Overall, I was left with the impression that complaints are handled in a way that avoids refunds by redirecting customers to the service provider, rather than taking responsibility as the contracting party. In light of this handling, I am now preparing to escalate the matter to the competent Spanish consumer protection authorities. In parallel, I reserve the right to pursue legal remedies against Destinia as the contracting travel agency. As a legally trained professional, I consider this step necessary given the lack of adequate response and resolution. This review reflects solely my personal experience and assessment and is intended to provide factual information to other travelers. read more

Horrible. I booked and paid a 24 hour reservation fare guarantee. Upon recieving the fare guarantee , I followed the prompt confirming booking, And received a confirmation email with a confirmation booking number saying my tickets will be with me within 24 hours. This is about 10 minutes after paying for my " fare guarantee" . With my booking confirmation, I started booking car rental, hotel, and excursion. 24 hour pass and no tickets. I check on my booking at it says "processing" . Atvthis point my 1st email is sent and response stated they needed more time to book and my tickets will be with me soon. 24 hours later, no ticket. I call to be told I didn't confirm my booking, to which I present my booking confirmation email and booking confirmation number. Guess what, the fare has jumped significantly. I provide 6 more emails proving confirmation and fare guarantee aswell as proof of confirmation within 10 minutes of my 24 hour guarantee window. Customer service has been absolutely useless, they are refusing to honour their price, they want me to pay significantly more than my confirmed booking price. And as of now have offered me only my booking guarantee refund. Horrible. Unhelpful. Incompetent. read more

Beware: Serious Privacy Concerns with Credit Card Information Be cautious with this company--they have zero regard for customer privacy. They posted my credit card details, including name and address, on a public platform. When I complained about this breach, a representative named Betty rudely stated that she doesn't care about customer privacy. Their website claims that your information will only be used to verify details, but this is clearly false. Think twice before entering your credit card information Also they take money promise to book ticket which never happens and never even inform about cancelation . BEWARE OF SCAMMERS. read more

Destinia is a very unreliable company. I booked a hotel stay in Mexico through them end of april. I had covid and i cancelled 3 days before my stay. The hotel rules allow full refund. Destinia claims they cannot communicate with their own supplier w2x. On the phone they will tell you they are not allowed to say the name of the supplier company and that you have to go read it on the voucher. Almost 4 months later, supplier company says hotel is still considering the case. The hotel emailed me twice and officially denied any contact by supplier or destinia. 4 month and no refund. If this is not a scam, i Don't know what is. read more

Do NOT use this service. Horrible customer service, unflexible and hidden fees. Stick with major brands like Expedia or book directly with hotel or airline. Destinia is a cheaply run company with cheap service and hidden fees. :( _______________ _______________ read more

I would rather rate Destinia with no stars, as they took our money for a hotel in Morocco, neglected to make the reservation, and left us without accommodations when we arrived late in the afternoon. To add insult to injury, Destinia has not yet returned our money, after two months, making excuses that are lame and crooked. Shaul Porath read more

Avoid This Hotel Booking Website at any cost. No Refund No Reply and They Don't Care Too. I booked Holiday For Three days to Agadir, Morocco With Destinia, "it was completely a disaster, My confirmation was never sent to the hotel and I waited for three for 6 hours until they sort it out, the room I booked was not offered to me, three days of hell, please do not ruin your holiday, Please Avoid Company and save your holiday read more

I made a reservation using Destinia travel everything went smoothly. After arriving at the hotel my wife and I were disappointed with the unprofessional hotel manager Ayo from the LaQuinta inn located in Columbia Maryland. Once we arrived at 830pm by 915pm things were out of control, several hotel guests were complaining about several issues that they were having. My wife and I were up all night because the hotel had a few pre teen soccer teams and it sounded like they were practicing in the hallway, I called the front desk and the manager told me that he would handle everything. Nothing changed, so early the next morning we went to check out at 5am however the manager was not there so on the very next day I called the manager and simply asked him what did you do to handle everything? He told me that he met with a group of kids in the stairway and asked them to stop running. I asked him do you think it would have been better to talk to the parents or an adult? He didn't like my critique of his problem solving skills and hung up. I called his regional manager and she provided me with a full refund back to the third party that I used which was Destinia Travel. I called Destinia Travel and they told me that they didn't receive the refund from LaQuanta, until I provided an email from LaQuints saying something totally different. Destinia Travel has not refunded me my money as of today. I was surprised to learn that Destinia Travel has several complaints from US citizens for failing to return refunds. I would encourage anyone that's considering doing business with Destinia Travel to think twice. read more

i booked 4 nights in London vis Destinia and they stated in their website the room was available so I booked straight -cost 389 Euro £346 ) Immediately I received an email saying they need to confirm the booking with hotel within 24hrs. I received an email saying that hotel wasn't available for those dates and I will receive a refund of 389 (£328). Thats £18 or 9% less for nothing! I do not believe they had the room in the first place read more

I have been emailing and emailing wanting my reservation cancelled with no reply. It is amazing how fast they can charge my credit card and not respond to a cancellation in the same manner. I am still waiting for confirmation that the funds are back on my credit card. I have not heard a word. I have contacted my credit card company. I am not happy with this customer service at all read more

One of the worst experiences possible with a travel agency! They're not clear about anything...costs of penalty, refundings, flights schedules and arrivals and several other things. The client service is embarrassing: it does not offer the possibility to speak to som in your own language, the costs of the phone calls are insane and the waiting times are insanely long. I'm incredibly concerned with this experience and I hardly recommend anyone to NOT book anything with this awful company! read more

Purchase 2 airline tickets from this company, and they never gave me a confirmation. Called the company and was told to wait 2 to 3 hours to get confirmation. Little did I know My account was charged and I did not have reservation for flights. Their customer service communication is awful And with i went a whole day without flights meanwhile the price went up. Called back at the end of the day for them to tell me that the price for the flights was going be $50 more per ticket to which I declined and they said they would issue me a refund it has yet to hit my account and it's been 2 days. read more

This is a terrible travel website. They do not adhere to my request for cancellation. Do not respond to emails or answer the phone. This is a scam. Disgusting this website is associated with reputable travel websites. I have contacted my credit card company to dispute. Warning DO NOT BOOK read more

I've booked a hotel + flight to Prague for 2 people, but unfortunately I was not able to go. Deleating reservation was incredibly difficult, super expensive and with an embarassing waiting. Also the only possibility I had to do that was on the phone and the only languages available were english or spanish wich for me is I think ridiculouse for an international travel agency! Plus they wanted me to pay an higher penality than the one that was firstly accorded during the time of actual booking. I hardly disrecommend this awful agency to anyone! read more

WARNING FOR DESTINIA! Last year we bought a flight through Destinia that would depart in September 2014. When we were already at the airport we were informed that Destinias total price was a lie and we had to pay the fee of 50 dollars (per person!) at the airport, with no e-mails or information whatsoever before we had come to the airport. We have tried to contact them via e-mail several times and have been ignored all times. Last week I wrote a warning on Destinias Facebook page, which resulted in that they asked about my reservation number. Now it has gone a whole week without them having contacted me, so their question about my reservation number was just a stunt. I would not recommend anyone to buy from Destinia. They are not just lying about the cost, but also completely ignore those who get in touch! read more