DSYC has been in business for over 20 years. Unfortunately, new owners are now operating the company this year. My experience with them has been very poor.
Two weeks ago, I called them about renting a powerboat for 2 weeks to explore the Hakai area north of Port Hardy. There was time available for the boat I was interested in and I was ready to send them a deposit, but had a couple questions for which I wanted a written response.
They seemed irritated that I should have questions. I sent them an email asking if charts would be provided for the trip, if the boat had an inverter, if the heads flushed with fresh or salt water, if spares and tools were onboard, and what type of heating system was on the boat. This is information that other charter companies provide on their websites and are reasonable questions, especially in consideration of the remote area in which I planned to cruise.
After about a week, I received a response saying that these questions were technical in nature, and that they would have to have someone research the answers for me, and they were leaving for the weekend. Really? That's of concern. How does their fleet manager schedule preventative maintenance on the systems aboard their boats when they don't know what systems are on the boats? Lack of preventative maintenance could ruin a charter trip.
The last time I called them, they just sounded irritated with me and still didn't have any answers. If this is how customers are treated when they are trying to spend $8,800 with them, just imagine how you'll be treated once they have your money. I'm going to spend my money elsewhere. If you decide to do business with these folks, I would suggest that you insist upon paying with a credit card, as other charter companies accept. It may be your only recourse for action should things go bad.
Caveat emptor... read more