Absolutely TERRIBLE customer service at Pilot in Mountain Home…read more I purchased $36 worth of gas, only to discover that my credit card had been charged/held for $226. The store had a sign posted warning about debit card holds, but my card is a credit card--not a debit card--so that explanation did not apply. When I went inside to ask about the charge, the employees immediately told me there was nothing they could do and that I would need to contact the manager. When I requested to speak with the manager, I was told the manager was out of town. Instead of getting help from someone knowledgeable, I was directed to a shift lead whose behavior was as shockingly unprofessional as was her appearance (you know the kind...too much makeup...not enough clothing...and a snarky sneer that could rival even the most immature wannabe sick dope who is desperately lacking any kind of authenticity). First, she blamed my bank. When I explained that it was a credit card, not a bank account or debit card, she then blamed the company and told me to call a toll-free number. When I again asked to speak with the store manager, she said the manager was unavailable because they were out of town. I pointed out that managers generally have phones and can be contacted when serious customer issues arise. She then handed me a piece of paper with two names and a phone number. I stood right there in the store and called the number she gave me--only to discover it was the store's own phone number, which immediately started ringing next to us. When I pointed out how unprofessional and ridiculous that was, she giggled-actually giggled- ran away to the back of the store, and said she couldn't give out personal numbers. So let me get this straight: Pilot can put a $226 hold on a customer's credit card for $36 worth of gas, nobody in the store can explain it, nobody can help fix it, nobody can connect you with a manager, and when they hand you the store's own phone number as a solution, they think it's funny. The entire interaction was dismissive, immature, and completely lacking in customer service. I'm not asking for any kind of treatment that is out of the ordinary when dealing with professionals. But apparently at Pilot in Mountain Home, Idaho, they like to be open on a holiday weekend just to taunt people passing through. Wow! Just WOW! If this is the level of training and customer service Pilot considers acceptable, management has far bigger problems than fuel sales. Customers deserve answers, accountability, and basic respect--not excuses, misinformation, and immature laughter. Holding over six times the amount of a customer's purchase on a credit card is concerning enough. Being met with incompetence, finger-pointing, and laughter when trying to resolve it is ridiculously unacceptable. I won't be back, and I certainly wouldn't recommend this location to anyone who expects competent customer service. Good luck out there!!!

This is your quick stop to fuel up in different ways…read more ~ Car Fuel ~ Snack - Food ~ sleep recovery ~ Dog park What are great place to consider. Facilities, park, and parking lot are clean and inviting.

We were driving from Utah to Washington, and honestly if the cashier here hadn't talked to me about…read moreit we'd have been stuck in a major car accident/traffic. There was a 30+ car pileup that we weren't aware of because we were driving (and not listening to the news.) he asked where I was headed and said it would add at least 2hrs to the drive. I updated my maps and the drive went from 2hrs to 4hrs 30 min. It was already 9pm. We ended up staying in Mountain Home instead and got up early to leave the next morning, instead of driving in the awful storm & crash. Gas station was clean, well stocked, bathrooms were fine, employees were polite.

I mean...it was a gas station. They had ample gas and clean facilities...I dont know what else to…read morewrite. Nothing bad happened to me there...I think I bought a losing scratcher, but I can't really blame chevron for that.

Probably the smallest Maverik store I've been to! Very small, but still good prices, and very good…read moreemployees! Would love it if they come to the Puyallup/Tacoma area!

Stopped in here 9-19-26, only 2 hot dogs 1 ch sandwiche in deli.. and no toilet paper in bathroom,…read morebut did notice 3 individuals on shift. Was not impressed.

Because i boycott Albertsons due to their sticky fingers with my wallet, I had to come here for…read moresour cream. Kudos that you actually had sour cream, but double kudos for not price gouging. I'll definitely be back for grocery staples, and thank you for having prices within my budget.

I have been using the Car Wash since the car wash was opened and now all of a sudden I am told that…read moremy van is too long. There is no signage about the length of the vehicles I have seen pickup trucks longer than my van go through there. There hasn't been an issue with the way it washes. I was told that the length of my van messes up the calibration and messes up the wash for the next vehicle. These car washes have sensors that detect when to start and stop and how long to go. My van shouldn't mess a calibration setting up, in all my years as an electronics technician it seems to me that there is something wrong with the car wash system itself if it cannot self calibrate to the vehicles being washed. ALL other car washes have no problems. I will no longer use Jacksons for ANYTHING!!! Very disappointing.

Never have I encountered a bunch of cashier's that have no clue what they're doing. Management…read moreneeds to start doing they're job or let go. This store could use a major overhaul!

My air conditioning failed in a Sprinter Van on a 104 degree F. day. They were able to work in my…read moreneed for service on the next day, which was wonderful. Their technician did a fantastic, thorough diagnosis which included pressurizing the system with a fluorescent dye AND soap testing all joints in the system while it was under pressure. The problem was one flex hose part in my system. Unfortunately, it was going to take too many days to get the part, as it was not available - even in Boise. I had a deadline to be in Jackson Hole before the part could be purchased. The cost of this diagnosis was very reasonable. I ended having Jackson Hole Motor Werks complete the repair with the part identified by these people. The air conditioner system on my Sprinter is now working totally within specifications more than a month and many hot miles later. Huge Thanks for your fine work ! ! ! ! If I could give more that 5 stars I would.

Tried charging me $1,500 for a Rack & Pinion that costs $900 at auto zone, GTFOH, they also talk…read moreshit about customers and their vehicles with a lobby of people. I will NEVER go back to them. EDIT 02/29/2024: Took vehicle for a second opinion, rack and pinion are 100% fine, inner tie rod is shot. Cost me $200! DO NOT GO TO TRI-COUNTY REPAIR!!

Great staff! Friendly and very helpful! Car broke down was able to rent a car dolly right away! I…read moredidn't catch the Techs name that help me but he did have strong accent. Help me double check the straps after picking up my vehicle at the local o Reilly's store right around the corner. Very humble people would recommend them to anyone!