Absolutely TERRIBLE customer service at Pilot in Mountain Home…read more I purchased $36 worth of gas, only to discover that my credit card had been charged/held for $226. The store had a sign posted warning about debit card holds, but my card is a credit card--not a debit card--so that explanation did not apply. When I went inside to ask about the charge, the employees immediately told me there was nothing they could do and that I would need to contact the manager. When I requested to speak with the manager, I was told the manager was out of town. Instead of getting help from someone knowledgeable, I was directed to a shift lead whose behavior was as shockingly unprofessional as was her appearance (you know the kind...too much makeup...not enough clothing...and a snarky sneer that could rival even the most immature wannabe sick dope who is desperately lacking any kind of authenticity). First, she blamed my bank. When I explained that it was a credit card, not a bank account or debit card, she then blamed the company and told me to call a toll-free number. When I again asked to speak with the store manager, she said the manager was unavailable because they were out of town. I pointed out that managers generally have phones and can be contacted when serious customer issues arise. She then handed me a piece of paper with two names and a phone number. I stood right there in the store and called the number she gave me--only to discover it was the store's own phone number, which immediately started ringing next to us. When I pointed out how unprofessional and ridiculous that was, she giggled-actually giggled- ran away to the back of the store, and said she couldn't give out personal numbers. So let me get this straight: Pilot can put a $226 hold on a customer's credit card for $36 worth of gas, nobody in the store can explain it, nobody can help fix it, nobody can connect you with a manager, and when they hand you the store's own phone number as a solution, they think it's funny. The entire interaction was dismissive, immature, and completely lacking in customer service. I'm not asking for any kind of treatment that is out of the ordinary when dealing with professionals. But apparently at Pilot in Mountain Home, Idaho, they like to be open on a holiday weekend just to taunt people passing through. Wow! Just WOW! If this is the level of training and customer service Pilot considers acceptable, management has far bigger problems than fuel sales. Customers deserve answers, accountability, and basic respect--not excuses, misinformation, and immature laughter. Holding over six times the amount of a customer's purchase on a credit card is concerning enough. Being met with incompetence, finger-pointing, and laughter when trying to resolve it is ridiculously unacceptable. I won't be back, and I certainly wouldn't recommend this location to anyone who expects competent customer service. Good luck out there!!!

This is your quick stop to fuel up in different ways…read more ~ Car Fuel ~ Snack - Food ~ sleep recovery ~ Dog park What are great place to consider. Facilities, park, and parking lot are clean and inviting.

Because i boycott Albertsons due to their sticky fingers with my wallet, I had to come here for…read moresour cream. Kudos that you actually had sour cream, but double kudos for not price gouging. I'll definitely be back for grocery staples, and thank you for having prices within my budget.

I have been using the Car Wash since the car wash was opened and now all of a sudden I am told that…read moremy van is too long. There is no signage about the length of the vehicles I have seen pickup trucks longer than my van go through there. There hasn't been an issue with the way it washes. I was told that the length of my van messes up the calibration and messes up the wash for the next vehicle. These car washes have sensors that detect when to start and stop and how long to go. My van shouldn't mess a calibration setting up, in all my years as an electronics technician it seems to me that there is something wrong with the car wash system itself if it cannot self calibrate to the vehicles being washed. ALL other car washes have no problems. I will no longer use Jacksons for ANYTHING!!! Very disappointing.

Probably the smallest Maverik store I've been to! Very small, but still good prices, and very good…read moreemployees! Would love it if they come to the Puyallup/Tacoma area!

Stopped in here 9-19-26, only 2 hot dogs 1 ch sandwiche in deli.. and no toilet paper in bathroom,…read morebut did notice 3 individuals on shift. Was not impressed.

Great food as always. Staff are very friendly. This is the only restaurant in town town and they…read moreare next to Hwy 51 - hard to miss.

Food avail via sit down as well as to go snacks & clean bathroom Friendly staff & plenty of…read moreparking make this somewhat isolated market a great one stop shop!

This is my main stop during my work week for gas, snacks and good laughs. I've always enjoyed the…read morecrew here and also the way this store is setup. It is completely handicap and wheelchair accessible and the crew is quick to jump and change something if something is in the way. The coffee in the morning has been the best part of my morning. The All Nighter has extra caffeine in it and I was warned it was that way. Leave it to this guy to test that lol. I had two large cups one morning and boy that had me going all morning! Easy location to get in to and definitely worth your time to say hi to the crew and get to know them. It is a little hard to get out sometimes during the day due to traffic but that is out of Jackson's control. Stop in and try their amazing french toast breakfast sandwiches!! They are really yummy!

Friendly staff and well-stocked store with a good variety…read more Watch out for the breakfast sandwiches if you are planning to spend the day out of your house. One of these breakfast sandwiches gave me an involuntary bowel cleansing (I.e. explosive diarrhea). After 2 visits to the bathroom and multiple courtesy flushes, I am able to resume my attendance at a conference. I feel sorry for the afflicted who are outdoors on a hiking trip or in a canoe.

I really like coming here for the graveyard shift. Brent is usually one of the nicest people I know…read moreI don't know how he puts up with me with all my hot chocolate craze. The stores always kept very clean and I have to give them credit. You're very friendly where I come from you don't find that very often, but I have to admit that only is the hot chocolate good, but I also enjoy their selection of ice cream... Don't even ask me why I'd be the ice cream in winter in Boise, Idaho... Or a late winter for that matter, but it was very good gas station. Obviously, the prices are much better than what I'm used to and I have to see if you're going to go somewhere to pick up products the convenience is outstanding. Good job, Brandon.!

Warning the gas pumps lock onto your credit card and won't release it. I asked the clerk inside for…read morehelp. She said the pumps had been doing that. There wasn't anything they could do. Said to press Cancell and wait, hopefully it wouln't take long for the machine to release my card. I waited until my toes were getting real cold. I was about to call the police for some help, and the machine finally let me pull my card out. I didn't get any gas. I would never put my card back into the machine. Never again! They should put up signs to prevent people from inserting their cards intothe machines. This is the station at the corner of Broadway Ave and Howe St in Boise.

I have visited this location twice in the past several days. Associates share that they are not…read moregetting any more salt packets and their pepper is likely their last order. This just doesn't make sense to me. I was happy they were open for thanksgiving and had a few options for hot breakfast sandwiches. The Friday after had even fewer and maybe it's about supply and demand. Generally a great chain to visit, this one today has me scratching my head. On a positive note, $2.99 gas on this day below listed Nitro prices.

Love the this place but this specific maverick has a couple employees with zero social skills. One…read moreguy seems depressed and doesn't want to be there and just sits there with his arms crossed. Also feels the need to hold someone else's dog behind the counter and completely disregard customers. The other guy is just rude as hell and I'm pretty sure I saw him digging in his nose before he helped me. I'll go five stars for the store but one for the few employees who don't give a shit.

I had to borrow a car that needed oil. I was unfamiliar with the model and didn't know where to…read morecheck for what type of oil to put in. Shawn, the Jackson's attendant, went out of his way to help me pop the hood, check the oil and fill it. I am so grateful. The store itself is are always clean and the employees are friendly, seem to like each other and their job--something that you can't fake and makes for a positive consumer atmosphere.

Very a good store nice friendly service good very good price for a gas I really like this place…read morethank you