I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

Service first with experience! Timely and clean. Great attention to detail with a quick fix!!!read more

DVS Plumbing of Palm Springs, CA. Recently installed a water filter and peripheral required items…read more To say that they did good work would be completely unfair. They did an excellent job of communicating, and their skill level was far beyond expectations. The work was completed at a speedy pace. Daniel did whatever was necessary to do the job correctly and accommodate our requests. If anyone needs plumbing work to be done, you cannot find a company more trustworthy and thorough than DVS Plumbing!

We called to get a new water heater installed that was leaking. Not only was he here the next day…read morebut he did an excellent job. Very meticulous about his work. He also made sure to clean up after himself. Please give him your work. You will not be sorry!

Prompt reasonably priced emergency service. Recommend highly. Will use him in the futureread more

Can't thank A-Team Drains enough! We recently purchased an older home with cast-iron piping that…read moreneeded descaling. We had several plumbers come out, but none of them gave us the confidence to move forward. We're so glad we called A-Team Drains. Donovan came out and did a fantastic job. He provided excellent customer service, was personable, professional, and honest throughout the entire process. He even sent before-and-after photos so we could see the results for ourselves. We're so glad we chose A-Team Drains and would highly recommend them to anyone needing drain or pipe services!

Nobody likes to have to deal with an expensive home repair, so when it came time to repair our main…read moresewer line, we were ready for a world of hurt. Thankfully we found Marcos and A-Team Drains instead. Of the four companies that came out to give an estimate, Marcos is the only one who didn't charge us for the inspection needed to give a thorough estimate. He and Sylvia in the office helped us dial in the estimate until when it was time to pull the trigger on a contractor, A-Team Drains was the only possible choice. They made the decision that easy. Being it was a timely repair, they were able to get us on the schedule within a week and communicated clearly and efficiently throughout the process. On the day of the work, Marcos and his employee explained everything in detail about what to expect, the scope of the job and what they had to do. They were both meticulous in preparing the area for digging up the sewer line, working with the company that installed the liner, and buttoning up the work when everything was completed. Invoicing and documentation was extremely thorough and Sylvia readily answered the billion questions I had for her. Dealing with contractors can be a crapshoot sometimes, but I would not hesitate to recommend Marcos and A-Team Drains. They took the sting out of a necessary, yet painful, repair.

We've had a family home here in the Desert for over 40 years and this is the most amazing plumber…read morewe have ever encountered. He is honest, ethical and honestly doesn't charge enough. He is a true professional in every sense of the word and I cannot recommend him high enough.

We used Thistle plumbing over 10 years ago and came back for help with our water heater this time…read more You get what you pay for. I got a couple quotes, Thistle came in slightly higher but when you're dealing with your home you want the comfort in knowing you're getting great service and quality. I don't trust a lot of vendors but I TRUST Thistle. They were able to come the same day too! Frank was professional and took care of our home covering the floors to ensure he didn't get anything dirty from his work. He even went a step further cleaning the area around our water heater. After installation he went over best practices and warranties.

Kevin and his team are fantastic. I utilize Randal's Plumbing for all our plumbing needs…read more Reliable, professional and trustworthy. Thank you Kevin and your team for all you do. the Lambert's

Jack and Trevor were a pleasure to work with. The work was done well and they did it with a smile…read moreon their faces. Cleanup was done to the area for our new washer and dryer. They had to connect for an outside hookup and did not damage the wall. Calls to the office were handled quickly and scheduling was very quick. Value was very good.

I made a next day appointment with Wes Dobbins to replace my leaking kitchen faucet. Wes showed…read moreup in the quoted time window and installed the faucet I purchased into a very tight spot (under the sink) for a very reasonable charge. Absolutely no drama! What so special about that? The other 5 star Yelp plumber I contacted for the same job was a no show the day before. When business is good, it appears "no showing a job" is common behavior in the Coachella valley. Wes is genuine and honest. I recommend him highly.

I reached out for the installation of an insurance company required Seismic Shutoff Valve for my…read moregas meter. Wes Dobbins responded quickly, ordered the required part and installed it all within a few days. He was responsive, respectful and professional in every way.

We continue to have outstanding service with NexGen HVAC & Plumbing. They have installed 2 of our…read morenew HVAC systems, a great affordable mini-split in the garage. We also had the team install a built-in filter system to avoid having to change those flimsy fiberglass ones every other month. And, then we paid for the service plan (very reasonable). Every six months, on the spot, they follow up w/ me about scheduling. They do outstanding work. Leo, Daniel, and all of the professionals that provide service are respectful, thorough, and as I have said in other postings--patient. You do not get that attitude that you get w/ some businesses. What I very much respect is the promptness in addressing issues. Leo and the team quickly respond. I know that when I call, I am going to speak to someone, and the individual (be it Leo or Ed) quickly get me scheduled. There are none of those insane auditory wait/holds--they are on their game. I will add this one in closing--When we looked at replacing our HVAC system, we had three businesses provide estimates. I am not going to "throw shade" at two of them--but let me say. . . they were "cra-cra" on their estimates. Leo sent a professional over who discussed options--there was none of that crazy over-the-top pressure sell maneuvering by the other two. I will offer a word of caution on one--no name mentioned. But if an HVAC person starts trying to sell you insulation--run. We had one actually tell us we had no insulation above our garage--guess what? Spoiler alert--we did. Again--if you want to streamline your HVAC needs-- NexGen HVAC & Plumbing will have your back--and keep you cool:)

I have a maintenance plan. What a waist of money. It turns into a sales appointment trying to…read moreupsell you and not fixing any issues. My AC system supposedly has a leak and instead of finding the leak and fixing as I have a warranty the tech only offered to add refrigerant at a cost of $350 and then see what happens next year. This is how Nexgen treats their customers. Stay away!! Total rip off. My maintenance plan also included a filter replacement that I have received for the last 4 years but today they tell me it's no longer available. Sounds like Nexgen will sell you a new AC system and promise warranty and maintenance but when it come to backing up their warranty or service it's a different story. So Disappointed in this company.