We had an appointment set for 4pm on 11-7-19. The service guy called twice to let me know he was…read morerunning late due to unforeseen problems on his last call. He got here at 6 something and stayed until the repair on the gas fireplace was complete. He even cleaned up wires which shouldn't have been there and left it in perfect running condition. He didn't get out of here until close to 10pm. Unbelievable customer service and work ethic. Great job and would recommend highly. Susan O. in West Des Moines

Had them come out to service my gas fireplace. Young man was polite and explained importance of…read morehaving it serviced. Was very impressed and will definitely use them again for our annual inspection.

Nice product selection, but they tend to talk down to women. Note to Fireplace Superstore…read moremanagement, please let EVERYONE on the team know that women who come into your store may not know the ins and outs of fireplaces, but we are capable of understanding and learning just like a guy. And - some women, like me, who has sent you clients repeatedly - actually know more than most men and we do not appreciate your store's "little lady" attitude. Talk TO us and WITH us...you know, like a person....and not AT us.

Oder a fireplace insert which was delivered and installed on time. The service was superior. The…read morefacts borer around the fireplace didn't look right to the installer, so they ordered a new one. We never noticed the flaw. We love the insert and couldn't be more happy with the service.

Chim Cherie's House of Fireplaces has amazing customer service. I called another company that said…read morethey couldn't fix my issue and suggested I call Chim Cherie's. Chim Cherie's took time with me on the phone, promptly emailed me a manual for my fireplace along with detailed explanation of how to address my issue at no charge. Problem solved. Janean couldn't have been more pleasant and responsive.

Very unprofessional to call 5 minutes before an appointment made several weeks ago and cancel…read more People take time off from work to schedule home services, to wait until last minute is unacceptable.

When I bought my house the inspector said that he does not do Chimneys and that I would have to do…read morethat separate. He suggested a chimney cleaner in Des Moines. I called them and asked if they could come out and take a look. They informed me that they were too busy to come out and take a look and that they probably could sometime in February. So I looked around on the internet and found Top Notch. I'm glad I did. I have had a lot of service people come to my house for repairs and such and they all seem to fly through the work and are wanting to get tot he next job. I felt that he wanted to do the job to a "T" and make sure everything was in great, not good, great working order. I really appreciated that. He also spent the time to show me the parts and how to operate my fireplace. Thomas went above and beyond anything I thought was possible for a chimney inspection and cleaning. He even made the firebox look brand new by painting the inside and trim.

Tom was fantastic. Our chase cover was old and leaking. He told us we would need a new one…read morefabricated. While we waited he patched the old one for us as a temporary fix (this was a HUGE help as we had a rainstorm but the water stayed out). About a week later Tom called about the cover being in and he came out the next day and installed it. Looks good plus he gave me a lifetime guarantee on the cover and labor. We did not get multiple bids, so I am not sure how his pricing compares but the communication, timeliness, punctuality and overall chimney knowledge was greatly appreciated. I will absolutely call Top Notch in the future.

Amazing Company !! used to sweep our chimney ! Woman owner Janey is a go getter ! reasonably…read moreprice and really nice work ! you can tell this complaint actually cares! 10/10

I needed to get my chimney inspected and Alpine was able to come out on my schedule and attend to…read moreall that needed attending to. They were friendly, explained things and noted some areas that are going to need attending to at some point in the future. Will definitely work with them again and highly recommend.

Maytag washers locked up. Followed YouTube instructions which told me how to diagnose the issue…read more Way above my capabilities. Called west side appliance & Doug called AM & set the time. Impressed with his service & ability to repair & replace the pump assembly. Left no mess to cleanup afterwards. Very pleased. He also repaired our dishwasher 2 years ago & it's working great. Very pleased with Westside.

I think Westside is great. Of course I am from Polk City, not from San Fransisco like many of the…read moreother reviews on here. I wonder why Yelp's programming is so bad, hard to set up a profile. So back to Westside Appliance repair, called today got an appointment tomorrow FAST SERVICE, I'd say. Staff is friendly, knowledgable, and don't leave a mess, good staff I'd say. Price is fair. Ed T.

Total rip off. Had to have a weekend tech come out and not only did he get weekend pay but then he…read moretried having us pay for a part we didn't need. Would not recommend. Always get a second opinion!

We have a higher end HVAC system that only a few companies will even work on. The official Dave…read moreLennox Signature Series. With that being said we have relied on Kohles and Bach with some of the issues we have experienced with this overpriced unit. They did not sell us or install this, but have done a great job with service and any issue we have had. Their technicians are very helpful, friendly and knowledgeable. I would not recommend buying one of these Lennox systems, you will regret it. Lots of problems with very expensive thermostats. But if you have issues with your HVAC Kohles and Bach will take care of you!

The entire crew from Mr Sweeps Fireplaces did a great job with the install of my new electric…read morefireplace. I would definitely recommend them if you need work on your fireplace.

Top-notch service! Two pleasant young men showed up as scheduled (early, even - how often does that…read morehappen?) and got right to work. They we careful to keep the area around the fireplace clean, and they did an excellent job. They were less expensive than the service we used from Des Moines last year, and I believe the work they did was just as good, if not better. Mr. Sweeps will be back again to service our chimney!