Clients Beware, You Are NOT Being Told the Truth About Where Your Money Is Going…read more For two years, I tipped my nurse injector at Radiant Divine Medical Spa under the belief that my gratuity was going directly to her, the person who performed the service. What I didn't know, and what no one at the spa ever disclosed, is that all tips across every Radiant Divine location are sent directly to the co-owner, Ryan Devault, a man who is not a licensed medical professional. According to a phone conversation Ryan had with my husband, he personally collects all client tips and redistributes them to employees as he sees fit, including staff members you never interacted with. Not only is this incredibly deceptive, but it's also unethical. Clients are never told that their tips won't go to the person who cared for them, and I was never given the chance to opt out of this hidden policy. Even more troubling, Ryan's wife, Rachel Devault, is a licensed nurse and also a co-owner who works at one of the spa's locations. While I can't confirm whether she accepts tips herself, her dual role makes the entire system feel like it was designed to exploit a loophole, to benefit from client gratuities without disclosing where that money actually goes. When I found out what was happening, I called to cancel my membership and voice my concern. Instead of taking accountability, I was met with resistance and eventually offered a refund, only if I agreed to delete my Google review. That moment told me everything I needed to know about how this business operates. Radiant Divine presents itself as a high-end, professional medical spa, but behind the scenes is a web of non-disclosed financial practices, conflict of interest, and reputation damage control. Clients deserve transparency, especially when it involves money, medical professionals, and trust. Please think twice before doing business here. If I had known the truth earlier, I would never have stepped foot in the place.

Terrible. Serious decline in service. I visited in 2024 for 11 lines on my forehead and received a…read moregreat result. I returned in 2025 for the same thing and received a poor result as the 11 lines remained. I went back a second time in 2025 for them to correct and must have received saline injections because the 11 lines remained. I requested a refund and Rachel declined by saying she did a great job in 2024, so its fine that she failed in 2025. Absurd. Rachel's demeanor, professionalism, and conversation declined as well. I don't know what happened to her, but I'm sorry for her, I still had 11 lines, and I still want my money back. Go elsewhere because Rachel is something else now.

Dr. D is a nice man but I would never go there again. I had a consult with him for a deep plane…read morefacelift. He recommended his "weekend lift" despite the fact that I'd already had a mini facelift 7 years prior. I ended up looking just about identical to what I did prior to the operation. I was also told a necklift was included, yet there was NO difference in my neck at all (before and after pictures speak for themselves). Also, there's certain things a patient should be doing/avoiding 2 weeks prior to surgery. No one contacted me to give me any directions on stopping ibuprofen,etc. I had to call them and ask. I also found them to be friendly until the surgery is over. You then become a number. For 12,000 I was ripped off. Of course when I brought him my concerns I was told it would get better over time...it did not. I was then gaslit and told it looked fine. Really?. Saw another surgeon who said Dr. D should've known that I was a candidate for a deep plane, not his weekend lift. But then, it's all about the money, right?! PLEASE go elsewhere...I wish someone would've told warned me :/

DO NOT WASTE YOUR MONEY HERE. DO NOT BELIEVE THE FAKE REVIEWS BY STAFF AND FAMILY MEMBERS…read more I had a Xeomin injection here and it was the most horrible experience. It was only my 3rd time getting a botox/Xeomin injection ever. The first couple of times i had botox from different facilities it was great but for some unfortunate reason Google brought me for my 3rd session and the nurse who injected me either didn't know the proper anatomical landmarks or she simply over diluted the product to save more products which a lot of med spas do. I had to go back after two weeks because the injection didn't work and even after the second session to correct what didn't work the first time, sadly it still failed and did nothing. I was so frustrated and flabbergasted, i dont know if the nurse just inject a fake Xeomin on me or just plain old Normal Saline. Anyways, i went to another facility to correct the issue and it worked so i know there's something weong the nurse did to me. What a tragic and sad situation. I'm pretty sure they'll also dilute the fillers so they could save the products. I highly recommend you take your business elsewhere. This place is a corrupt.

I would definitely recommend Sonobello. From my first visit everyone made me feel comfortable and…read moreat ease. Roseann Balsamo was awesome when I met with her the first day. She is very down to earth and makes you feel like family. She followed up with me through my whole process at Sonobello. Dr. Maholtra is also an amazing doctor who makes you feel comfortable and at ease throughout the whole procedure. She also followed up with me to Check on my progress. I look great and I feel great! Thank you to all the staff at Sonobello! Shelly J.

There was subtle difference for the past year. When I wanted to repeat the procedure I was told I…read morehad to be within 2 lbs of starting wait. My wait fluctuates by 5-8 lbs depending on the day of the week etc. so the free revision isn't happening to see if it could improve my results. It was way more painful than described during and post op. I spent 6k to look no different. I'm so upset and feel scammed. I could have gone to a plastic surgeon and got real lipo that would have been dramatic and more effective for only slightly more.

The staff in this office are kind and helpful, talking you through the entire procedure and…read moreexpectations. Dr. Malhotra is a highly knowlegable, skilled practioner, who is capable of making incredible changes in your appearance in a very short time. I highly recommend her and her staff to anyone seeking cosmetic changes in their appearance.

Dr. Ritu and her staff at Enhanced Image Center are FANTASTIC! They made the entire process safe,…read moreeasy and answered all my questions. From day one I saw a difference and it continues to get better each day. I had my upper and lower abs, flanks and back done. I recommend purchasing 2 of the after care garments because it must be worn for 24 hours a day for 2 weeks. I can't wait to go back for my "after pics" So excited!!

I have been struggling with low energy and decided to book an appointment for a B12 shot with a…read moreNurse Practitioner. Soon as I walked in I was blown away by the aesthetic everything was so beautiful. The greeters were pleasant and they had a variety of coffee and tea to choose from. I didn't wait long for my appointment and it took all of 5 mins and was pain free. The NP explained everything to me and did a great job. I will definitely go back for other treatments in the future.

Your newest destination for glowing skin!…read more NÜIQ Wellness Lounge & Med Spa is such a valuable addition to Gordon Square neighborhood! I'm a regular at SoulSpace and PureFyx, and finally recently visited NÜIQ Wellness Lounge for Mother's Day open house. NÜIQ is a high-end med spa with sophisticated interior design - innovative lighting and comfy velvet couches. We don't have spas quite like this one in Cleveland. It's crème de la crème. They offer a wide range of services - facials, injectables, IV therapy, diagnostic services, and more! They have a lot of advanced technology and techniques. Part of their service involves facial scanning to identify how your face will age and determine key skin issues. It definitely offers you a deeper inside into your skin than regular spas. Their services are tailored to your skin concerns. I talked to a few aestheticians during my visit. They were incredibly friendly experts and open to answer any skin-related questions. In terms of services, I was interested in coming in for a facial (just need to find the time). Signature Facial was recommended to me for a starting service. Following this service, aestheticians recommended trying Glo2Facial for extra skin sparkle. It was recommended as the most exfoliating service. The services are pricey but given the expertise and ambiance, it feels very justified. The spa offers convenient memberships and payment plans for clients. I plan to book my first service next time I'm visiting SoulSpace and PureFyx. It's very convenient to make a day of it - sauna at SoulSpace, juice and healthy lunch at PureFyx, and skincare at NÜIQ! I highly recommend that you also stop by!

Had a lip lift with Dr. Totonchi a week ago and am THRILLED with the results. I chose him for his…read morenatural results. It was the first procedure I've gone through and I was so nervous, but the nurses helped calm my nerves. During the procedure, they kept checking in, making sure I was all right. If I ever get anything else done, I'll definitely be back!

So glad I found Dr. Totonchi online! I wanted to get…read morecosmetic surgery for a while but was always too afraid to have any procedure done to my face. I immediately knew from his website, his experience, and awards that he was a very skilled surgeon. My results look natural and makes me look younger/refreshed. He is demeanor is calm but rest assured. Dr. Totonchi has a very keen eye for aesthetics. I am beyond grateful for him.

I agree with Fatmeh's review. They may have an aesthetically pleasing spa, but their customer…read moreservice is zero. The owner doesn't seem to understand how important it is to keep clients satisfied or to accommodate reasonable requests. They charge for consultations, while many other salons offer them for free or apply the fee toward your service. My appointment was denied with no explanation--possibly because I expressed that it's unfair to charge for a consultation without giving customers the option to apply the fee to their service. Regardless, neither the owner nor a manager (if there even is one) attempted to follow up with me. I emailed multiple times with no response. The only time I heard from them was after I booked online, when they denied my appointment and sent a short, dismissive email. After doing more research, I realized this place is highly overpriced for what appears to be low quality customer service . There are plenty of spas in the city that truly care about their clients--try NulQ Wellness, Docere, or The Well Westlake instead. Take your business there and get treated like a customer.

Please stay away from this business the owner's customer service and unprofessionalism takes away…read morefrom the experience. I never met anyone so unprofessional, and unwilling to accommodate a re-occurring customer in person. Her 10 min grace period was not honored per her policy on her website. Instead doors were locked at exactly 10 min after the appointment and she would not even talk to me as a customer to rearrange in person. This to me is really unprofessional and rude. Mind you I was there exactly at the time of the grace period ending on the dot. I even saw a worker walk away from the door as I was at the door. Even though mid drive, communication was there to let them know of this 10 min delay due to traffic. Mind you I was driving from an hour and a half away. This was a complimentary follow up appointment. Because of this, the owner was not as respectful as prior appointments. Why offer a complimentary follow up if you are going to treat a customer like this? Also this complimentary appointment was unable to be rescheduled as complimentary and that was not communicated when making the appointment. She is not mindful of her customer's time and does not respect them enough to even communicate with them face to face. This makes for a poor relationship between customer and client. No matter how "good" your work is. The one thing that sets you apart in this industry is your customer service. She also blocked me as her customer instead of allowing me to freely review on this platform. This is bad business save your money and time and go to any other med spa in the area. There is a reason there is only 5 star reviews on here she blocks her customers before they even can review!

I just had PdO threads & I am impressed. Quick and painless. So far the results are good!…read more Very nice staff and an MD performed the procedure. You have to be an MD or a nurse to do these procedures. He is very nice and down to earth.

I bought a promotion off of Facebook. The place is located in North Olmsted Ohio. It's difficult to…read morefind. It's in the back of the building. My appointment was at 3:30 p.m. I was not immediately seen. And I didn't think the reception was that friendly. I was very surprised to know that there is no list of prices!! This was my first concern. When I finally went to see the provider who's not a doctor or nurse, he was professional and courteous. When I ask about pricing, he told me I need to speak with the receptionist. As the provider that's doing the service he should be aware of what the prices are. What I really dislike about any spa service is when they draw the product and another room You really don't know what you're getting. They don't show you the units that you're getting they don't show you anything that they're doing. For that I give them a zero. I purchased a service on Black Friday and had never been contacted to schedule until another promotion came up on Facebook. I've been to This business, spoke with him on the phone which is very difficult to reach. I purchased a service on Black Friday and never heard from the business until I saw another promotion on Facebook almost the month later. Based upon my experience establishment, I would give them a 1. That's dealing with the phone and receptionist but they got a 3 because of the provider.