I went to Dermatology Associates of Rochester when an autoimmune/skin issue worsened with pregnancy. I cannot say enough amazing things about their nurse practitioner, Malgorzata (Margo) Sass. She is knowledgeable, kind, and invested in her patients/clientele. I haven't experienced the dermaspa, but as for the medical dermatology side, I highly recommend them! read more

My last appointment the doctor had no idea why I was there. Apparently she didn't read my chart. When I displayed disappointment, she became brusque. I had been seeing a dermatologist there for quite a few years. I had pleasant experience. The only issue was I had a basal cell on my forearm which I pointed out to them for 3 years in a row. It took that long for the doctor to remove it. The thing is, the doctor saw me and then left me with the NP. She performed the removal & sutured the wound. I was one of her first patients. I now have an unseemly scar on my forearm. I would have preferred the doctor to finish up. I'm sure the insurance was billed for the doctor. I went there when it was doctor Loss' practice. I am not comfortable with the treadmill atmosphere. Its way too busy and less compassionate. read more

The front desk people are decent, but some of the providers are just plain rude. I spoke to management about one of the providers I saw and was brushed off. Will not be returning back. read more

Botox Fail: Dermatology Associates of Rochester was excellent- until they weren't. Although I had a great experience for a couple years receiving Botox here, things quickly went downhill once they botched my crows feet which affected my smile, caused uneven eyes and slightly uneven cheek and more wrinkles on one side because of, and their words, "over compensation." This is a well known and common occurrence if crows feet Botox is improperly injected too deep and/or injected in the wrong muscle resulting in loss of proper lip placement, function and in my case cheek function as well. Also, when I talked it looked like I had a stroke. Suddenly they acted as if they had no previous knowledge of improper Botox placement, the effects of improper placement or muscle anatomy of the face. Every time I mentioned it they only replied, "that's so weird." They would not even offer me a refund, despite admitting that my face was messed up, uneven and the right side of my face was overcompensating (uneven cheek/eye) because the left side of my face/mouth was off and I could not lift/open the left side of my mouth the way I normally can. This effected not only my physical appearance and speech, but also resulted in strain/tightness in my jaw; my whole side felt and still feels off. All they ever said was, "that's so weird." Although it's not so weird, they just did not want to admit to their medical malpractice. I wouldn't even be here reviewing if they just admitted they messed up. When I called about this and scheduled a follow up, I was told the head doctor would be there to sit in on my appointment and evaluate me, though when I arrived no doctor came to my appointment, only the injector. Even with the most qualified injectors, there are risks. I am very dissatisfied with how they handled this and how they avoided taking responsibility. read more

Dr Tu Do not go. This place has gone downhill. They are only concerned with making a buck. I had a better skin exam by the nurse in my primary's office than I did in this office. I had some troublesome spots that apparently weren't cancerous, but apparently needed to biopsied anyway and was told they're only gonna come back so basically why bother even though they were bothering me. This doctor was very unprofessional. He did my skin check from a rolling chair, never looked at the back of my legs. It was just an awful awful experience go somewhere else. read more

After 40 yrs with this office, I was released as a patient. It was not surprising but disheartening after a bad decision made by them and after I spoke to them about how I was negatively effected Due to their lack of concern, they decided not to address my concern, but leave me with no professional care. This whole experience has been unbelievable. Prior to this I would have recommended them to everyone. read more

Extremely unprofessional. Provider Samantha was rude and condescending, made comments about my nails, insinuated that I made my rash worse because they're germy and wanted to know if I was "even allowed to have those at my job." I can appreciate the concern there, but there are ways to address this without being passive aggressive. (I also removed the nails later) I had a rash covering my entire body that worsened throughout my "treatment." I took the antibiotics, I used the cream and the rash continued to progress down my arms and legs, to my face, my back, my breasts, legitimately my whole body. I was offered nothing afterwards besides continuing the cream they gave me which provided no benefit as my rash progressed everywhere. I cannot wait 6 weeks in between appointments (which is the soonest next appointment) to not be treated. If it was actually bacterial, I was not being properly treated for it, but spoiler, I've already seen someone else and antibiotics wouldn't treat it anyways. Their office then calls me to ask about my experience (they left a voicemail), to which I am then completely ghosted when I call back 3 separate times because THEY ASKED ME to follow up and call them. I left voicemails that were ignored. I work 8-4, I took time out of MY workday to call them as requested to have my time wasted AGAIN. I shouldn't have to reach out twice to actually get my appointment cancelled. Other than that front end is super nice and the nurses that came before the provider were great. I'm sure the practice is great if you don't have any serious medical issues occurring. Provider spent a total of 5 minutes with me per appointment, and when I told her what was going on, she repeated back to me incorrect information, then when I corrected her, she still repeated back the wrong thing. Very disappointed in this service, they do not care about treating you, she didn't even look at how my rash had worsened until I asked her to, crazy considering that's why I was there. read more

Went in to have moles checked and to have moles and skintags removed. I've had these 'frozen off' many times before, but this time Samantha tells me it may take more than one visit. Well, I should have guessed they were trolling for another co-pay. $35 may not seem like a lot to some people, but on my small retirement budget it is. She did such a poor job, not even the smallest skin tags have come off, which they usually do in a few days. Now the one that was bothering me the most is partially hanging and is even more irritated by clothing and movement. I'll end up having to cut it off myself. If she is inexperienced with freezing these things off, perhaps she needs more training. read more

I just wanted to take a moment to express my love for this practice. I have experienced all aspects of the office and have not ever been disappointed. The office as a whole is very welcoming and you are always greeted with a friendly face no matter if you enter the Medical side, Skin Search, the Derma Spa or the Cosmetic Center. Let's talk about the cosmetic center. This place is gorgeous and you are treated like royalty. Greeted with welcoming faces and offered a beverage for while you wait. I have had lip filler, dysport and coolsculpting done here and would never go anywhere else! The coolsculpting room is gorgeous, just as any of the other treatment rooms, but this room has a huge TV in it so you can keep occupied while your treatment is being done! I got to watch wedding crashers during my hour and a half treatment, and the time flew by! Contact the office and ask for a coolsculpting consult, they're FREE so you have nothing to loose (but some stubborn fat)! Every provider is very knowledgeable and truly care about their patients. In terms of services I have received amazing facials, microdermabrasions and chemical peels from upstairs in the spa. I would trust any of them with my skin. The hard work and collaboration of both the medical staff and the spa staff has resulted in my skin being clearer and brighter than ever! I am beyond happy with every experience I have had here in this office and highly recommend you come and check it out for yourself! read more

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Dr. Young has utterly disfigured my face. I underwent treatment with an enzyme ominously referred to as "dissolver." Subsequently, I discovered that this is an OFF-LABEL utilization of an enzyme primarily designated for surgical procedures. Not a single warning regarding potential side effects was issued until AFTER the product had already been administered to my face. It is utterly shocking that such a product is permitted for use in this manner. I am not only deeply shattered by the negligence displayed by Dr. Young and the other practitioners at Derm Associates, but I am also irate that they failed to fulfill their responsibility as medical practitioners in properly informing me about this product. My chance to make an informed decision for myself was stolen, leaving me with a face irreparably harmed. read more

Went in for a checkup on a couple conditions and Dr Loss wasn't very welcoming, made me feel like I was wasting her time when I was the one who traveled over an hour to get there. No follow up paperwork, call, or email. Just a bill for what my quality insurance didn't cover. Disappointing experience to say the least. Won't do business there again. read more

I would not recommend this practice to anyone. Dr. Tu did not assess my skin in its current condition and only based diagnosis and treatment on pictures I'd taken from a week prior. Provider did not consider lifestyle and personal preference in offering treatments and provided no additional counseling for treating eczema apart from using topical steroids which I would prefer to avoid. He would not know this though as he did not ask or care. I would have appreciated counseling on OTC treatments not containing steroids. This visit was a waste of time and money and I would recommend google over a visit to this practice unless you just want a medication thrown at you. read more

Dr. Tu is rude and shirked off my serious complaints from the start. He spent less than 5 mins in the exam room with me. His nurse also had no idea what was going on. This place just wants the $40 co pay read more

I visited Dr Young last year before the surgery center was completed and NYS approved. I inquired about two procedures....Dr Young was very helpful and gave me two quotes. He told me I could save money by waiting till their surgery center would open.... I would get a reduced facility fee, if any at all. So I decided to wait... Months went by and i finally received a call from Dr Young assistant telling me now the procedure went from $3500 to $5750. I asked why and the assistant really had no explanation. I ask to speak to Dr Weitz who owns and manages the practice. Dr Weitz told me it was the facility fee. I explained that I had the conversation with Dr Young and was told it should be very small amount... after a long discussion he said " We won't screw you over". He then said he would call me in a week and give me the new quotes. That never happened. I called two months later and asked to speak to Dr Weitz. I left a message and never heard back. Finally when the surgery center got approved from NYS... they called for my pre surgery appointment. While there Dr Young told me it's now $10,000 . This number came from Dr Weitz. I was told I needed to now pay for an anesthesiologist that was not necessary on my first appointment quote. Reading about my procedure online... it's rare to need an anesthesiologist. I asked how do you justify a $6500 increase. Dr young said that the surgery center (Westfalls) that they had been using had huge increases and so did they. I called Westfalls surgery center and they told me the year increase was $300. No huge increase. Dr Young after speaking to Dr Weitz now felt the procedure was not for me... and if I wanted a referral to another Doctor. This is the most unprofessional doctors office visit I have ever experienced . I recommend to avoid this poorly managed practice at all costs. read more

I had two appointments here with Dr. Tu and was treated poorly both times. His tone was consistently condescending at both appointments, as if my concerns were illegitimate and a waste of his time. Additionally, while my focus for each appointment was to ensure the health of my moles (as skin cancer runs in my family and I hadn't seen a dermatologist since I was a teen), his focus was on acne and seemed purely cosmetic. He commented on my complexion multiple times (even after I made it clear this wasn't my focus) as if to coax me into getting a prescription by making me feel poorly about my skin. It was unnecessary and rude. I will not be back to this facility and certainly do not recommend Dr. Tu. Last, I will just mention that while I was under the impression that my second appointment was to follow up on the health of my moles in-person (as my first appt. was via telemedicine), it was actually scheduled to follow up on my acne. I did not realize this until I was at the appointment. I felt mislead because I sent in pics of my moles and was told if the doctor felt an in-person follow up was needed they would call and schedule an appointment, and they did, so I figured it was about what they found in the pictures. This was not the case and so my second appointment was unnecessary, because I am not concerned about my acne (which is manageable and not really that bad). read more

I have had the ProFractional Treatments to minimize wrinkles and to reduce a scar on my face. I am THRILLED with the results! I have been treated kindly, professionally, and respectfully by every staff member each time I go in. I am so pleased that I recommend it to everyone who is considering skin maintenance and improvement procedures. The doctors educate not only themselves by going to conferences and continuing to learn new procedures, but they also educate their patients and answer all of my questions and address all of my concerns. I am also pleased that they invest in new machines and techniques to keep improving their craft. I highly recommend them! read more

Went for treatment of sun spots or melasma . After 1 treatment by dr Weitz , it was noticeably improved. After the second , even better! I'm very happy w the treatment. I am appreciative of Their full explanation of the recovery. Only negative for me is The scheduling is a little tight. read more

After two years of being misdiagnosed by another dermatology office within the same complex, I was relieved to finally work with Dr. Loss. She was incredibly professional and took care to LISTEN to what I had to say. She recommended a biopsy and was able give me solid answers from my results. Thank you!!! read more

If you are just gonna have a basic facial, deep pore cleansing, or pampering facial at this place, I'd recommend to go somewhere else. The service and products used were ok, very basic. At the same price, I've found a way better place with better products. read more

I started seeing Dr.Tu for my rosacea about 2 years ago. I left another practice because they weren't fixing my issue . My first visit with Dr.Tu he was very confident and to the point with my treatment . Well within a month my skin had done a 180. Dr. Tu is fantastic! He's extremely knowledgeable and doesn't waste your time . Dr. Tu gave me my confidence back . I can't thank him and his staff enough . Kristyn from the derma spa is wonderful . She always makes me laugh and makes my chem peels a breeze . I enjoy my treatments with her and they've helped my skin tremendously . read more

I just wanted to say what a great experience I had with this practice! Got a quick appointment and they were so kind when I came in. Very professional, diagnosis was spot on and I'm back to my old self. Highly recommend! read more

The Ultimate Skin Care Professionals. I became a patient of Dr. Ann Marie Ebling back in middle school. I had no idea what to expect, and was beyond nervous. At my first visit, all of my worries suddenly disappeared. Every single staff member that I had encountered was beyond caring and went out of their way to make sure that I was more than comfortable from check-in to check-out. That service is still maintained today. Come high school I was recommended to get a facial. I was given very precise information over the phone of what to expect at my appointment which was very helpful. All of the staff made me feel right at home as I arrived and showed me exactly where I needed to go to change and fill out my paperwork prior to my appointment beginning. I then met Andrea Mattozzi and she changed my life. She spent time getting to know me, made sure I was comfortable, and enlightened me with so much knowledge about my skin that I couldn't get enough. After my appointment she put time aside to sit and talk with me about all that she does as an Aesthetician which was more than generous of her. Today, I am proud to say that I am an employee of the Derma Spa as an Aesthetician, working alongside the employee who opened my eyes to a new world. I love going into work every single day. We are one big family and our mission is to make sure that every single person who walks into our building is treated with the upmost respect and care. We are constantly raising the bar and hopefully exceeding expectations along the way. I highly recommend the Dermatology Associates of Rochester as well as the Derma Spa to everyone. read more

I had Coolsculpting done this year. The employees made this a great experience! They explained everything before we got started and made me laugh during the actual treatment to make the time go by quicker. I would recommend this to anyone that has a stubborn area on their body that they would like tightened up. The area that I had a problem with is now flatter because of this treatment and I am very happy! Thank you again! read more

Nothing but great experiences with both the Dermatologist office as well as their Derma Spa. I've been seeing Kristyn at the Derma Spa for years. I've had a lot of trouble with my skin from scarring to acne and everything in between. It all began roughly around the age of 20. I am now 24 and refuse to go to anyone else. Kristyn has transformed my skin with all the right products and has made me feel 100x more comfortable with the way my skin looks. She's made the best of recommendations on how to care and help my skin glow. I recently had a video call with Margot, the NP in the Dermatologist office. I had called their office this past week with concerns for recent acne and more advanced treatment for scarring. Krista had answered the phone and I've never had a better experience calling to schedule an appointment. She asked me how my day was going so far while she input some of my information in. When speaking with her you could tell she cared about the service she gave you and hoped that the directions she gave you were thorough (as video call was the only way to have an appointment) and that you understood everything. Being the first person behind the phone to talk to a customer is so important because you're setting the tone for the rest of your experience. She was a breath of fresh air honestly as nowadays you can only speak to an answering machine. My video call me was great. I had a call with their NP, Margot. She went through all my information as well as asking me what problems I was having with my skin along with my history of skin and what products I am using. She was able to break it down for me step by step how we can clear my acne and then care for my scarring afterwards. She was very thorough on the medications she gave me along with the directions for use. My entire experience with both their spa and their dermatologist office has been nothing but amazing. This team knows the ins and outs of skin and I would recommend to everyone and anyone that needs help with any skin problems or even just a glow to go here! read more

This was my first visit to this Dermatologist. When you pull in you must call from your cell phone to check in, which was painless. From the first communication to the end of the consultation every staff member was absolutely wonderful... . Very pleasant, Friendly, knowledgeable and just all around awesome. Thank you all for being so amazing. This will be the only place I go. read more

Went in to have a mole removed. Paid my $60.00 co-pay. The doctor informed me that insurance would not cover it unless it was a problem. I have had it removed twice before. They should have told me that when I made my appointment, they knew what I was coming in for. I would have never gone and wasted $ 60.00 for nothing. Will not go back even if I have an issue. Felt very uncomfortable with the doctor. Can't pin point it but not a great feeling. read more

I saw Larissa, one of the NP's a few months back. She was great! Put me on adapalene and an antibiotic to help with some skin issues. Scheduled my follow up with Jennifer, another NP weeks later and expressed concern over adapalene causing some neck irritation but I still wanted to treat it. She prescribed dapsone gel and told me to use it on my neck, arms, etc. I followed instructions to start off slow, but after a few applications I had a full blown rash on my neck. Scaly, itchy, red. Called the office, a secretary said "you should call your pcp". I questioned this because A) this is a dermatology office, and B) JENNIFER PRESCRIBED THE GEL! Nevertheless, saw my pcp. He put me on triamcinolone. It helped some, but never fully cleared. He also said it looked like a classic reaction to topical dapsone. Finished the course, but it still had a persistent spot. My pcp recommended returning to Dermatology Associates. This time I was scheduled with Dr Tu. Boy was that a mistake. First off, he walked in saying "so this is your first time with us?" Red flag. I've been a patient for years, and two seconds looking at my chart would show that I was returning. Then he asked "Who told you to put dapsone on your neck?" And I said Jennifer specifically told me to (it was the reason for the rx!). Then he asked "well how do you know dapsone caused this?" Well, maybe because it happened after using the gel? He looked at my neck, said "it doesn't look that bad", despite being obviously dry, red and irritated. I said "uh, I have makeup on?" BUT IT WAS STILL VERY OBVIOUS! He acted shocked. Second red flag. Then he said, "usually we put you on something called triamcinolone." At that point, the nurse chimed in that I already used it. FINAL. RED. FLAG. It was abundantly clear he hadn't looked at my chart, history, anything. I also had an allergic reaction to a non-rx cleanser on my chest/arms which he wrote off as keratosis pilaris. I have had very small marks on my arms for ages, however THE BUMPS DIDN'T APPEAR UNTIL AFTER USING THE CLEANSER! Dr Tu cared more about hearing his own voice than anything I had to say. He seemed in a rush, despite being his first patient after lunch. Dr Tu prescribed tacrolimus which has possible links to lymphoma, skin cancer and other cancers (rare, but listed). He could've just given me a steroid or antibiotic to clear, but he didn't. Dr Tu also said that if this medication doesn't clear the rash I'll need a skin biopsy. Nah, I'm good. I'm not getting sliced because this office refuses to hold themselves accountable and choose to make poor treatment decisions. I picked up the medication in case I decide to use it, but am working on finding ANY other dermatologist because this practice cares more about money than actually helping patients. read more

I went to see dr. Lesley loss to get these brown scars off my face and she didn't tell me it would take more than one time to laser them all off for $275. After they healed after the procedure I realized they weren't gone. Not much of a difference was made. I was so angry that she didn't tell me it would take several procedures. I believe she didn't tell me this so she could take my money. And then after it was done that I might need more appointments costing $275 each. Who does she think I am? The bank of Switzerland? Or have lots of money to throw out the window for how many questionable times it would take to get these hideous marks off my face? I spray tan and it just makes these marks look even worse. Makeup only covers them so much. This happened over the summer. I didn't want to go back because it seemed like a money pit. I had no idea what the end cost to get them off my face would be. $1000? I mean really! How do I know she was using the right strength in the laser? What if she was using the weakest one so she could get me back in, to spend more money? I don't trust this doctor and if u are thinking of going to her to get something lasered off I wouldn't go to her if I were u. She is a rip off and a liar, deceiver. I also had another procedure done by Dr. John Tu had lip augmentation or lip filler done with restalyn. I showed him a picture of Kylie Jenner's lips and said that's what I want. He said it would probably take 2 syringes to get that look and told me it wouldn't fit my face as one syringe would do. He said that they would look pretty full with just one. The nurse and he said it would last about 9 months to a year or longer. I did my research before the appointment and thought that restylane was the best way to go, cause it was made for the lips. So, I had them put numbing cream on my lips and they said it wouldn't hurt as much with it on. So they put it on and my lips felt numb after a while. So after that Dr. Tu who is said to be the best at his office for this procedure started putting the syringe in my lips at certain points. It hurt so bad that my eyes began tearing up. It seemed like the numbing cream wasn't doing it's job. It took like an hour to do it. My lips were all bruised and definitely swollen and said they look great. And asked do I like them and I said yeah, wow they are really full. He said that the swelling will go down a little but not change that much. So what I saw after he did it was supposed to be the results except a tiny less swollen. My lips looked great for the first week and then week after week kept on getting smaller and smaller. I did everything correctly with the after care. Iced my lips and drank lots of water, didn't work out etc. My lips after a month were so much smaller than I expected. After 2 months they were practically back to the way they looked before the procedure and I had these lumps in both of my lips that were pretty noticeable and wouldn't go away. I was extremely pissed off and upset at the end results and that I spent $550 for basically nothing. I went back to the Dr. Tu to complain and he said that he has never had this happen before where my lips went down so much. I was like, yeah right! He took a picture of my lips at that appointment and then showed me the before pics and they were definitely bigger than they were by not much though. But wasn't what he said they would be. I asked him about a discount or whatever, told him about the lumps and basically did nothing to resolve the problem. He said he would call the manufacturer and see if they would give me a discount for next time and never heard back from him. I so want a refund of my money from Dr. Loss and Dr. Tu! If I would have known that I would be wasting my money, I would have never done it! I have read of others after the fact that when they had their lips filled that the same thing happened to them. Don't waste your money on something that might not even work. My lips are as thin as ever now. It barely lasted. My dream of having nice plump lips? Dashed to pieces. Now I'm stuck with my thin lips once again. I really think that this whole lip augmentation stuff is a rip off. They lie to u and say it's going to last a long time. And when it doesn't, they don't care. I was told about a more permanent solution involving silicone that is used for the eyes. But I already spent too much at this place and have nothing to show for it. If u have the money I'd do the more permanent route. But do your research. Don't trust Dr. Tu. read more

First I was on hold with the office 15 mins before I was cleared to come in. They did not ask any covid questions or take my temperature even though Monroe county was in an orange zone. They collected my copay over the phone before I was allowed to enter the building and now I wish I'd never paid a nickel! This was the worst experience with a doctor EVER! Dr Tu was arrogant, rude and condescending. He talked over me way more than he listened. Seemed to want to push me off on someone else for a consultation and NEVER EVEN had me pull my mask down to LOOK AT MY SKIN! His assistant told me, "Yeah, he usually just takes your word for it." SERIUOSLY?!? If I knew what I needed would I have driven 45 minutes and paid a "professional"?!? Then they sent my prescription to "their" pharmacy and said someone would contact me in a couple days with information so I could decide if I wanted to proceed. It's been three days and no one has contacted me yet...It's too bad because the team upstairs at the Derma Spa is AWESOME! Kristyn has helped me in one visit sooo much more than anyone else ever has, and she seems a lot more knowledgeable than this "doctor." read more

I love coming here. I had come here years ago to get warts on the bottom of my foot removed and although a painful process, I loved Dr. Ebling. I came in for an appointment last week. I had 3 moles removed and was in and out in under an hour! The best part is Dr. Ebling. She is so kind and gentle I honestly wish she could be my doctor for everything! read more

I've been a patient of Dermatology Associates of Rochester for the last 11 years and I'm very pleased overall with the practice. I started going there for acne when I was a teenager and they changed my life. As a teenage female at the time, you could imagine how frustrating having cystic acne was and not having any remedies to feel some relief. In 6 months, my face was cleared and since then, I only get the occasional blemish like almost everybody does. I now as an adult, go for yearly body scans and the removal of skin tags when necessary. I've seen several of the nurses and staff and I must say that Margo is just awesome. read more

I had coolsculpting 4 days ago with Katie. From the consultation to the procedure everything was great. Katie was very professional explaining everything I needed to know and expect and answer my questions even after hours!!! read more

1. People who are reviewing DermaSpa should put their review on that site. 2. I have gone to Dermatology Assoc. since Jan. 2011 and have had an average of at least 4 appointments per year (my skin is really good at growing melanomas). Until my first appointment in Jan. 2017, my service provider was Mike Brown, P.A. He was wonderful. However, I found out in Jan. 2017 when I showed up for my appointment with him that he had 'left the practice'. A review of my appointments with Mike would be unhesitatingly 5 star. However, dealing with other staff for 3 appointments has drastically changed my opinion. In Jan. 2017, I had a full body scan with Dr Tu. He has the bedside manner of an artless pottle-deep barnacle. He refused to speak to me as an adult human and brushed aside any concerns I had. He is a horrible person to interact with, but he appears capable as a dermatologist. He found a mole that needed to be biopsied. I do not have a medical degree, but I have had MANY skin biopsies, and I know I prefer a punch biopsy. They are much easier, less painful in the act and in healing, and heal much more quickly and easily for me. However, he decided to do a shave biopsy. It may have been the correct approach medically speaking, but my further interactions with him leave me in doubt. When the pathology report came back on the shave biopsy, it showed that more of the mole needed to be removed. EVERY time I've had additional removals done at Derm. Assoc. they have taken a scalpel and removed the entire mole plus a little extra area to be safe. Then I would get a stitch or two or five. No big deal. Nearly painless and always heals quickly and well. I went back to have the mole removed (or so I thought). I was 6 minutes late (accident on the highway and I live 40 minutes away). The receptionist said that since I was so late, they would have to reschedule me, but to do me a favor, she'd check to see if they would still see me. I was quite upset because I have literally spent hours in their waiting room (4+ appointments/year over 6 years) and no one has ever even told me they were running behind, no less say I could reschedule if I want or offer to compensate me for MY time. Then, I was supposed to be grateful they would see me, since they were running 45 minutes behind. Dr Tu brought in an LPN (which was fine). Dr Tu talked her through the entire procedure and explained why he was doing what he was doing (completely ignoring me). I would have no problem with this if he were explaining medical concepts or decisions based on science, but he literally told her how she should write up a chart for someone like me to make sure the insurance company paid them the most amount of money. Insurance pays more for removing moles over a certain size - so make sure to estimate the diameter of the mole on the high side if you're not sure. Insurance pays more for this kind of procedure than that kind of procedure, so we do this. We don't have to see the patient again if you do a shave biopsy but we would if it were incised. That costs us money and time and insurance doesn't pay for it... I understand that Derm. Assoc. is a medical practice as well as a business. However, it was BLATANTLY OBVIOUS that Dr Tu is ONLY there for the money. He has no regard for the patients at all. Had an appointment for a full body scan today. I saw a PA or LPN, I think. She was kind and fairly punctual. A medical student (I was never asked if it was OK for a medical student to be part of my exam) did the initial eval. Then the PA/LPN did the scan. She never looked at my hands, even when I had concerns. She never looked at my feet. She only looked at my scalp when I said a had 2 lumps, but only looked at those spots. Never asked about keeping up with eye and GYN appoints. Never checked moles with magnifier (perhaps on my back and I didn't see). She did ask 4 times if I had any questions or concerns, but I didn't realize how much she did NOT do until after I left. I shouldn't have to remind the practitioner to actually check the entire body on a full body scan. read more

I must say I have had many appointments with the Spa and the Dermatology office with no complaints at all. Yes they are a very busy office, which means to me many people trust in their care. I have had a time or two that I needed to wait a few extra minutes to get into a room but who hasn't? I don't think I have ever been to a medical facility where you get in right on time. I have seen both the Dr. and the NP. If they didn't introduce themselves and let me know what their medical position was I would have never knew the difference. Both where every professional and were very attentive to my medical needs. read more

I was seen at Dermatology Associates of Rochester by Dr. Tu and nurse Kayla were they performed a procedure that I was nervous to have done. As soon as I entered the office for the procedure I was initially greeted by the front staff, Kristina. Kristina was warm and welcoming. She greeted me with a smile on her face and handled my check in promptly. Being in the medical field myself, I was aware of how an excisional biopsy was performed and that it involved a local anesthetic that starts with an initial slight burning sensation. Kayla was very patient with the local numbing and gently injected it into the skin so I barely felt it. They patiently waited for the numbing to work before proceeding. Both were very professional and made me feel very comfortable. The procedure was over with before I knew it and it was completely painless. I highly recommend this office for their professional staff, cleanliness, and expertise. read more

I had CoolSculpting recently and I couldn't say enough about my experience. Not only was I comfortable, but it was virtually pain free. My mind was at ease knowing they were the most knowledgeable CoolSculpting providers in the region. Why go anywhere else? Highly recommend! read more

After 6 months under their care and no progress I have never been more disappointed with patient care. With every appointment I have made (3) for the same condition, I have seen a different doctor each time and have had to fill each new doctor in on what the previous doctor had discussed/recommended/prescribed. They have veered appointments into discussing acne rather than the condition of concern, have ordered blood work, but not bothered to read or obtain the results of such blood work until after my follow up appointment months later. I will likely now have permanent damage due to their incompetence. Do NOT waste your time with these doctors. read more

I have visited Dr. Lesley Loss multiple times to check on some moles that are slightly atypical in the hopes of staying ahead of melanoma. Dr. Loss is professional, thorough, and maintains a comforting bedside manner in her skin cancer checks. Unlike other physicians I have encountered, she takes her time with patients (isn't rushing), is kind, and is focused on me rather than her computer. Old school professionals like her are gems in the rough these days. In addition, her staff is well trained and wait time is minimal. If you're shopping around for a dermatologist, I highly recommend Dr. Loss and her team at Dermatology Associates of Rochester! read more

In terms of customer service, this place is a study in laziness and unprofessional- ism. I have been calling for a week now to get blood work results back from this place, and keep getting the run around. The attitude of the receptionist "Nancy" needs some serious tweaking, as well. When I had my appointment here, I was made to wait for over an hour and a half JUST to see the NP! Said NP didn't know what she was doing, and then had to go find the real doctor, so again, I was forced to wait around. They have no respect for patients' time, and treat you just like a name on a piece of paper on their clipboard. If you can, search elsewhere! read more

This review is for the Clifton Springs branch of the Dermatology Associates of Rochester. The first thing that bothers me is the lack of availability. If you miss one of your inconvenient appointment times they give you, you have to reschedule one to two months after. There was a snow storm recently and they somehow were able to get me into a new inconvenient time slot the following week when their "providers couldn't make it". Interesting how their availability fluctuates at their own convenience. When I called to see if there was something maybe a little more convenient, I was spoken to in an extremely condescending matter of fact tone by Katrina. She is pretty rude and lacks basic receptionist skills, so try to speak with someone else if you have to call them for any reason. The last thing I want to bring to your attention and suggest is that you have to be free all day when going to this office. Whatever time your appointment starts, expect to be seen 30+ minutes after that. I have been going to them for years because Dr. Travis Hayden is a great doc. It just sucks that you have to deal with hell and back in order to finally see him. I am absolutely looking into other options, possibly staying with The Dermatology Associates of Rochester, just not at this shameful branch in Clifton Springs. read more