The entire Derick network is amazingly built and efficient. Care providers are available same or next day for urgent needs. The staff are very friendly, care is highly collaborative and patient participation is welcomed in choosing therapy modalities. I have never had a bad experience at a Derick office. Office atmosphere is the classic Derick modern feel with some rustic elements in the waiting room to earth the place with some plants and wood. The clinical rooms are very clean and laid out exactly as the other offices for ease of navigation and use for people with frequent needs. Happy with the service providers, facilities, and ancillary staff. If you're looking for a dermatologist go to Derick before you go to your hospital dermatology, you'll regret it if you go to the hospital dermatology, I had weeks wait for an appointment at NCH. Here, zero day waits every. single. time. At worst I've seen a next day. You won't find availability like this elsewhere and they have far more offices than your hospital will. For dermatology choose Derick. Pro Tips about this office: the toilet in the bathroom requires a firm hand to flush. Don't hesitate to give it a good PUSH. To exit the patient care zone look to the left wall for a green switch. Press that to unlock the exit door. The green button rule applies to every Derick office. read more

I got Botox April 8th it's now May 28th and it's completely dissolved. Idk what they're using but it use to last 4-5 months now it's only lasting less than 2! Not going there again! read more

I've been going here for my routine body check for a year and am very happy with them. Mary Kate is awesome! She's so kind/friendly and has great bedside manner. I see Dr Hensley and she is amazing. Originally I was going to go to northwestern but the wait is over a year! So I found Derick which got me in quickly & will continue to go here. read more

This is a tough one. I went in for a screening and a suspicious spot. I ended up getting the spot removed and tested. Unbeknownst to me and or any for warning of this I ended up having to pay upwards of $800 after insurance AFTER insurance. It felt incredibly predatory. On what planet are you billing my insurance over $1500 for pathology alone? They're a private practice and I should've know walking in seeing how nice their offices are. Save your money and go to Northwestern. They wont charge you this much for a biopsy. Terrible customer service as well when I try to investigate because no one gives me a clear answer on why there were 2 separate claims for pathology with 3 line items each. I get it, but Derick dermatology needs to be way more transparent with their patients. 1/10 would recommend. read more

Total waste of money and time. They made me go 4 times to the office to give me 0 results or solutions, but of course I got a huge bill, I had to go see a different doctor. they're only after your insurance, greedy and inefficient. Truly disappointing. read more

Disappointed at the lack of customer service. Went to check in and was told that Derick Dermatology does not accept All Kids(Medicaid). No problem, I can pay cash. "Nope, since he has Medicaid we can't even touch him". This is discrimination. read more

Waited 2 months to get an appointment only to be told they won't see me. I lost my drivers license recently and haven't been able to replace it but they refused to see me even though I had my insurance and a license from last year with the exact same information on it. Will not be back Edit: while I appreciate the effort to reach out, the office manager is the one who ultimately turned me away so I doubt either of us will change the others mind. It's one thing to check someone's ID at the grocery store but to me kind of bad practice to turn away someone who waited two months to see if they have skin cancer and make them start from square one again, especially when they presented insurance information and TWO government issued ID's, all with easily verifiable information. read more

I found an unwillingness to be transparent on pricing for fillers. I merely asked the cost per vile of filler (not an over the phone statement of what cost treatment for me would amount to). Derick unlike others who provide the service would not offer that courtesy. Rather they wanted me to spend my time in a consultation at which time they would reveal this. I fully understand the need for personalized face to face consultation but that should not negate having the consumer aware of some general baseline costs before this time is spent. Poor customer understanding. read more

Met with Martha for a consultation on options for anti-aging. She was absolutely fantastic! It was so very obvious her interest was in helping me - not selling more services, not recommending product - just making sure I had the information I needed to do what's right for me. Learned a lot from Martha - including that people who are allergic to bee stings are not good candidates for fillers :( I am extremely hopeful that Derick will add microneedling to their services so I can continue my journey with Martha and team. read more

A few months ago, I made an appointment at Derick's facility in Bartlett to treat our adopted son. When I made the appointment I asked about the insurance, and it was confirmed that your company did accept it, so I gave the insurance information as requested. The appointment was made months away and I thought it was because Derick only takes a few Medicaid (Meridian) patients at a time. I registered my son online and called their office to confirm my son's insurance info and I was told everything was in order. The day of the appointment we were on time at Derick's office in Bartlett just to be told that they couldn't take my son's insurance and an apology for that. Derick didn't consider for a minute all the aggravation it caused us due to their mistakes. I had to take time off from my work and my son was late to school but the thing that upset me the most is that instead of waiting for all that time, I could have continued looking for different options so perhaps my son would be taken care of already, but I decided to wait because I though Derick was a trusted company. I'm very disappointed and regret all the time we lost for my child to be treated read more

Made and appointment to see them. Was late by 8 minutes due to hitting a train on the way there. Waited 5 minutes behind other people at the desk and was told when I got to the desk that I exceeded their 10 minute late policy and my appointment was now forfeit. Asked me to reschedule which I did not. Did not receive reminder for appointment and was not told as a new client about their strict 10 minute late policy. Won't be going back. read more

Sat in a room for 45 minutes waiting on doctor, in a gown and freezing cold. Left without being seen.

I would first like to say, i NEVER write reviews. but this time, i thought it was more than appropriate. I'd first like to say, I called and made my appointment for 3pm, they texted me the day prior to my appointment confirming my "3:45" appointment. I went with a friend of mine, no biggie, they switched our times, she went at 3pm and I went at 3:45, whatever. my friend waited 30 minutes before her name was called for the appointment. set us back. I have other things going on than waiting for a 10 min botox lip flip that took 30 mins to wait for. i was a new patient, so i had to show identification. I am from California, with a California ID, visiting family in Illinois. they immediately asked for it when i walked in, i showed them, no problem. so now i'm waiting there for my appointment for 30 minutes while my friend gets her lips done. took around 20 minutes after her and i are waiting in the waiting area after her "procedure" to then be told, "we cannot accept this ID, unless you have another form of Identification or an Illinois issued ID". why? i'm not sure LOL. so I sat there for an hour and 15 mins waiting to get this 10 min lip flip done on my lips to then be told 20 mins after my "scheduled" appointment, i cant be seen. oh and i also live 45 mins away so this was super convenient for me. do not come here. there's a reason why it has only 1 star reviews. read more