We hold an account here for our daughter and my wife has an account here also. When our daughter…read morewas born we opened an account for her at the Alliance and Leicester to put all the money that she had received into while we investigated the options for savings. The A & L account wasn't bad but after thorough searching of all the companies with local branches the nationwide offered the best options for savings for children. I was also please because I firmly believe in the proper 'mutual' building society ethos. When we did a review of our finances my wife decided that she would also do her main banking with the nationwide. This is based on our experiences of this branch. The services offered are excellent and very competitive and the staff are lovely - knowledgeable and helpful. The only downside is that it is so popular, on a saturday you can be queuing out of the door!

a nice clean bright place,staff are friendly and you belive they actually know what they are…read moretalking about i hold my sons account there and i also know lots of people there it is a welcoming place and the staff have always got time to talk/help you with any queris can get very busy,have been waiting upto twenty minutes ,but on the plus side you are not rushed when you get to being sereved

I walked into the bank expecting the usual long wait and paperwork headache--but instead, I got…read morehelped by an absolute star Bettani. Bettani was not only super friendly but also quick, efficient, and knew exactly what they were doing (which, let's be honest, is not always a given these days!). She handled everything faster and at the same time she made sure I understood the whole procedure. I left with everything sorted and a Big happy face. 11/10 service

I was having difficulty transferring money to buy a car. The help desk/ call centre were useless…read more I'm used to dealing with overseas callcentres in my work but HSBC ones seem to be on a different level of incompetence. Fortunately an excellent person at the Grimsby branch sorted the problem out quickly and with the minimum of fuss. The other staff members I saw at the Grimsby branch were also friendly and from what I observed were doing splendid work helping customers. The staff at the Grimsby branch are a credit to the Bank and I hope that their work is appreciated .

We took out finance for our caravan with them through CARLOAN4U…read more after setting up the agreement we changed our bank, we have now sent them 5 direct debit forms all off which haven't been processed by advantage. Everytime they failed to take payment via direct debit we paid by card via the telephone. The last time we made a payment the lady assured she would telephone on the number I provided for her, after approximatly 8 weeks (2payments) we hadn't heard anything from them assuming they had taken it from our bank. I then visited my bank to check this and they have no acknowledgment off them trying to set up the direct debit. We then contacted them to discuss this and make payment. We were then told no we are taking the caravan and you have to pay 6000 still in interest. I then contacted my solicitor who contacted them, he also told them again we wanted to make payment. Dispite us trying to set up direct debit, which they said we could only do via there form which they have managed to not process 5. I also asked for there bank details to set the direct debit up in my bank. Or if they could set it up on the telephone, both options were refused. We have done everything in our power to make payment to advantage finance, but they have made it impossible for us to do so. I have now contacted there governing body the FLA who have opened a case to try and resolve the issue and make sure they are following the correct code off conduct. They have also requested they put a hold on any proceedings until they have resolved the situation. Despite this advantage sent 3 men to collect the caravan, they were aggressive, had no ID. Luckily the police drove past and told them that they had to get a court order and that they had to phone them before visiting. it was very frightening, thankfully the police were in the right place at the right time. MY brother also videoed them for evidence, hopefully the FLA will resolve the problem. As my solicitor said they are sharks and they've opened a trap. BEWARE PLEASE DON'T USE ADVANTAGE FINANCE OR CARLOAN4U