We recently stayed about a week at this Berlin hotel. The location was fantastic. Between having the U-Bahn station just across the street and the Spree River to stroll by in the evening, it was ideal for our first visit. We found the staff to be very pleasant and helpful! Their English was great which was a plus. If you can look past a stain or two on the carpets, the place was very clean and welcoming. As Americans, I think we were surprised breakfast wasn't complimentary. Rather than dine on cheese and meat, we'd hit the cafe just a block away for espresso and warm pastries. Yes, they do have free beer, water, coffee and cocoa which was nice. They do have a washer you can pay to use, but ask for instructions! Rooms do get a bit toasty, but they do have a fan and that helped. Overall, we were very pleased with our stay and the service we received. I'd definitely recommend this place. read more