Worst experience ever, avoid at all costs. Took our antique standing cuckoo clock in for repair on 3 Sept. 16. We were told they would look at it, call us with an estimate and then fix it, it would only take a couple of months. 3 Months went by, no call. I called them and they said it would be fixed in 2 week and they would call me. One month, no call. I called them again, the parts were late getting there, it would be fixed in 2 weeks. This happened every month until 9 Sept 17, when we picked our clock up unfixed! Worse, it never left the counter. We visited Nuremberg Many times during the year and the clock was always in the same place on the counter, it never moved. They were using it as a display piece for their shop and had not even bothered to look at it for repair! They should have paid me rent to display my clock that they had no intention of fixing. At best they are lazy and dishonest, at worst, they are criminals scamming people for free displays to attract customers. I would not recommend them under any circumstance. read more
