During our recent travel throughout Europe, we stopped by this location looking for a Rolex…read moreExplorer II. To the staff in the store we probably looked like typical tourists, a couple with a baby just looking to spend some time in a store with air conditioning :), but the staff were very accommodating and even gave a toy to our 6 months old son. Luana, a sales professional talked to us and spent enough time with us while I was making my decision. I made the purchase I was looking for and was given a bottle of champagne as a gift. Everyone in the store were great and it was pleasant experience which will make me a Wempe customer here in New York.

This place has undoubtedly been the worse service provider I have seen anyway and period! The…read moremanager in particular has not only been arrogant but to some degree rude and uneducated. Throwing around his service time in the shop as if it is his trouphy: but sorry man, no wonder you are stuck in a sales job with no hope of any advancement! With an attitude so miserable, you won't find a job anywhere else!

Worst experience ever, avoid at all costs. Took our antique standing cuckoo clock in for repair on…read more3 Sept. 16. We were told they would look at it, call us with an estimate and then fix it, it would only take a couple of months. 3 Months went by, no call. I called them and they said it would be fixed in 2 week and they would call me. One month, no call. I called them again, the parts were late getting there, it would be fixed in 2 weeks. This happened every month until 9 Sept 17, when we picked our clock up unfixed! Worse, it never left the counter. We visited Nuremberg Many times during the year and the clock was always in the same place on the counter, it never moved. They were using it as a display piece for their shop and had not even bothered to look at it for repair! They should have paid me rent to display my clock that they had no intention of fixing. At best they are lazy and dishonest, at worst, they are criminals scamming people for free displays to attract customers. I would not recommend them under any circumstance.

Friendly staff, spoke English. They had the item we were looking for and went above to ensure it…read morewas what I wanted. Any issues with my watch I'll be back.

I had bought my watch approx. 4 years ago and went there to exchange my battery. After exchanging…read morethey realized that sth within the watch was not correct. They fixed it without costs and I got a free new wristband for the watch in terms of the inconvenience. Great customer service and the staff is pretty funny, if you are open for it.

Please stay away from this store. The owner/staffs of this store are racist and rude toward their…read morecustomers. This happened when I looking for wood craft souvenir, and an old lady in this shop (I assume the owner) came by and told me in cold tone: "These stuff are made in Germany by hand, unlike those lousy products crafted by machine from your country". But did she knows where did I came from? This is an absurd attitude and considered racist! I'm not sure if they are trying to reflect German culture or unique Bavarian culture to tourists. I'm urging the International community/tourists shall boycott this shop. Message to the owner: If you don't like to serve foreigners, just close the shop for good! Then your problem be solved!

It was super nice friendly people love it..I worked there about 50 some years ago…read more I has not changed its still beautiful...how can I order something from there...it would be great...thank you