Worst experience ever, avoid at all costs. Took our antique standing cuckoo clock in for repair on…read more3 Sept. 16. We were told they would look at it, call us with an estimate and then fix it, it would only take a couple of months. 3 Months went by, no call. I called them and they said it would be fixed in 2 week and they would call me. One month, no call. I called them again, the parts were late getting there, it would be fixed in 2 weeks. This happened every month until 9 Sept 17, when we picked our clock up unfixed! Worse, it never left the counter. We visited Nuremberg Many times during the year and the clock was always in the same place on the counter, it never moved. They were using it as a display piece for their shop and had not even bothered to look at it for repair! They should have paid me rent to display my clock that they had no intention of fixing. At best they are lazy and dishonest, at worst, they are criminals scamming people for free displays to attract customers. I would not recommend them under any circumstance.

During our recent travel throughout Europe, we stopped by this location looking for a Rolex…read moreExplorer II. To the staff in the store we probably looked like typical tourists, a couple with a baby just looking to spend some time in a store with air conditioning :), but the staff were very accommodating and even gave a toy to our 6 months old son. Luana, a sales professional talked to us and spent enough time with us while I was making my decision. I made the purchase I was looking for and was given a bottle of champagne as a gift. Everyone in the store were great and it was pleasant experience which will make me a Wempe customer here in New York.

This place has undoubtedly been the worse service provider I have seen anyway and period! The…read moremanager in particular has not only been arrogant but to some degree rude and uneducated. Throwing around his service time in the shop as if it is his trouphy: but sorry man, no wonder you are stuck in a sales job with no hope of any advancement! With an attitude so miserable, you won't find a job anywhere else!