If you have a crisis, no matter how desperate you are CALL SOMEWHERE ELSE. Do not use this company!…read moreWe will soon be providing photos and emails of all the issues we've encountered as we are able. They will take all of your belongings, and throw away things without consulting you. They won't properly inventory your possessions, then they'll misplace things of all value and size -large and small, cheap and valuable. We were reassured many times that they wouldn't throw things away without our consent. They have tried to throw away some perfectly good things, and then when we requested items to be returned but they still disposed of them. Their employees will steal valuable things or at least try to! They even tried to dispose of my daughter's bible -an engraved gift from her now deceased grandmother- it is in pristine condition and is one of the items from our "unsalvageable list" that they wanted to trash but we requested it to be returned and they did, but many other irreplaceable things they did not return when they should've. They will hold your belongings hostage until your insurance company pays for the cleaning of it- our cleaning bill- just for things removed from our home was $24,000, and guess what- THEN THEY BROUGHT IT BACK FIVE WEEKS AFTER REQUESTED WITH HALF OF IT STILL COVERED IN SOOT AND DUST!!! $24,000 just for cleaning contents and they didn't even do half the work. They repeatedly delay and then charge your insurance more for storage when the delay is their doing. They will hire subpar subcontractors that damage your home- the painters applied latex paint to our oil based painted trim. No one truly takes accountability for problems they just make one excuse after another or shift the blame to another employee or department. I am not going to leave out that they have done a few things properly, but what they have done wrong far outweigh those. I would never hire this company again. Those who have failed the most are their contents team, management and the owners. Brian, Wyatt and Roy were all in our home for mitigation , they worked hard and were very polite. Brian was misleading about some of the documents he had me sign right after our fire- and now their general manager is trying to use those against us... saying we gave them permission to dispose of anything they wanted to, yet verbally and in text, they reassured us repeatedly that nothing would be thrown out without our permission. Nicole in billing wasn't good with communication in the beginning but turned it around and was very helpful. Our fire was April 5th, it's September 19th and our job still isn't quite done, we have had servpro working at our house less than 30 days total...since April. These photos are a fraction of our contents that they were paid $24,000 to clean that wasn't even touched. The last two photos are of things they brought to my home that belong to someone else. They all should be ashamed, but they are far from it, even arrogant when responding to the problems they've caused.

So far Servpro has done our demo for fire/water/smoke damage. Brian, Wyatt, and the rest of the…read moredemo team were phenomenal. We're very thankful for all the guidance and reassurance they gave us. There have been a few delays, but overall we are satisfied so far. They do seem over scheduled, but that is not the fault of any of the guys out working non-stop. I will update once reconstruction is complete.

To open your door and find the G.I. Party Cleaning Service standing there with all of their…read morecleaning supplies and equipment in hand - is the very best way to start your day! They are professional, courteous, and care very much about their customers and their customers' homes. I highly recommend them for interior and exterior jobs.

Very disappointing experience. My mother contacted this company about A/C cleaning services and was…read morequoted more than $2,300 for a job that multiple other professionals estimated at around $750. Because she is not very familiar with A/C services, the price immediately raised concerns. When she politely asked for an explanation of how the cost was calculated, she was essentially told that it didn't matter and that she didn't need to check with anyone else about pricing. Any reputable company should be willing to explain its charges and answer reasonable questions from a potential customer. The most concerning part was the attitude shown when she decided to wait and get additional estimates before making a decision. Instead of respecting her choice, she was met with the comment, "Oh, so you don't have the money?" That remark was unprofessional, disrespectful, and completely unnecessary. Customers have every right to compare prices and make informed decisions before spending thousands of dollars. Based on this experience, I would not recommend this company.

Mr. Preston and family really went beyond expectations with my mold remediation. They came on time…read moreeveryday and was very focused on completing the task, so much so, they finished a day ahead of schedule. I would recommend this company to anyone I know who need this types of services.

The untreated lumberjack we were overcharged for when our restoration was done is now rottingread more

The system would not let me comment under org post. Chris of course I expect you to protect and…read moredefend your people even when they are wrong so not surprised at your comment. Everything I said was facts about the horrible experience. All Olympus was very much a part of this even though they did not physically do the work, they came out and told me that yes the granite could be restored where you basically said it couldn't. You basically just piggy backed off what he told you was wrong and got Tim , which yes he is a part of your company to come out and fix. Tim was polite , honest and prompt. Please stop making excuses for so I can have some respect left fir Southern. No need to reply and thank you. Anyone who decides to use your company has been warned with truth.

I've been using Home Advisor to get my house market ready and had the pleasure of working with S &…read moreS. I wish all companies could be like them and I'll tell you why! Within minutes of submitting a project for carpet stretching I heard from them and they were able to schedule me within a couple of days. They were very friendly, courteous and respectful calling me prior to showing up, helping me move furniture and boxes and completing the work in record time. I almost feel like it's been a dream because I've been having so much trouble getting other companies return my phone calls. Maybe they know about a money tree and don't need the business?! Anyways, I like that they are family-owned and local. I truly love that they stand behind their work and take pride in what they do, it shows! We'll Be rehiring them to clean our carpets in the future. Highly recommend! Services they provide: 24-hour emergency flood service, steam clean carpets/rugs/furniture, carpet installation/repair/stretching.

With the holidays coming up and company coming into town, we were in dire need of thorough carpet…read morecleaning services. We have several animals in the house and one elderly cat in particular who had made a certain corner of the carpet her preferred bathroom spot. We had tried several methods for removing the smell, from vinegar to baking soda to enzyme cleaners. Nothing was able to truly remove the smell, as is was in the carpet pad below the carpet. We called S&S on the recommendation of a neighbor who had utilized their services for similar reasons. The service provided by Mr. Sherman was top-notch. Not only was he able to come out to service our carpet within 48 hours, but he actually removed the old, soiled carpet pad, cleaned the carpet from the underside-up, and did it all within a span of two hours. The carpet looks like new and the odor is gone! He did all of this for a price that we felt was well below what we were expecting to pay. We cannot recommend this company highly enough and will not be using anyone but S&S for our carpet cleaning needs from this point forward.