Our AC unit would not cool and called and was told were very busy and did not know when they would…read morebe here. Was concerned they would not make it that day but received phone call that they were on their way. Arrived and was very pleasant and repaired the unit with with refreshing cool air. Highly recommend for their service.

The team from Dickens Plumbing were outstanding from my first urgent call for help to the day they…read moredid the installation of a new tankless gas water heater. Our water heater failed on a Sunday when we had a house full of guests. When I called Dickens first thing Monday they told me they were booked solid but called me back just a short time later when they had a cancellation. Unfortunately the technician discovered the main control board had failed and our heater was over 20 years old so we needed to purchase a new one. With Labor Day weekend approaching we were worried they would not get it delivered in time from their supplier to fit us into their schedule..... but they were on top of it! They were able to get it installed and running in time for our 20 guests arriving on Friday afternoon. Thank you to the incredible, professional team at Dickens Plumbing!!! I highly recommend them!

They did half of my job and charged me a lot of money. and wanted to come back out to recharge…read moreme.will never use them again.

When you call a company to provide a service you expect a level of knowledge...still I was…read moreimpressed with the expert advice received from this company. They were able to explain the electrical issues and how they would affect the property but also my safety and enjoyment in living in an older house. The cost of service plus the additional great customer support are a great value at reasonable prices.

Professional and knowledgeable and efficient. Would choose again to use. Service was first classread more

I was informed that I had a small leak in the front yard at my lake property, but I wasn't there to…read moresee it myself. I wanted to get it fixed ASAP, so I called Pierce's Plumbing. I told him that I wasn't sure what was going on, but it sounded like there was a small leak and I wasn't sure if it was something I was responsible for or if the county needed to handle it. It's a new property in a new city for us, so I was unaware the water meter was near the street instead of at the house. He was short with me, and treated me as if I was ridiculous for not knowing this. He was rude through our entire conversation. I told him I didn't live there full time, but I would be there Friday afternoon and all weekend. He spouted off something loud and fast, and then handed his phone to a woman who took my information. On Friday, I received a phone call from a different man who told me they were going to drive over and take a look. He was much nicer. I explained that I was in the car on the way there, but it would be a little while before I arrived. He said it was okay - they were 30 minutes away. When I got to the house approximately 90 minutes later, they were already gone, and it looked like there was a dug up area where the leak was. No one called me to tell me what was wrong or what they had to do to fix it. I had no idea if they just looked at it and left or if it was fixed. Weeks later, I received a bill for TWO HOURS of labor ($75 an hour) and $5.50 worth of parts. A grand total of $166.39. It's clear I was taken advantage of. There is no way they were there for 2 hours - his phone number and when I arrived there later makes that pretty clear. Last, even though I spelled my last name out phonetically (as I always do), it's absolutely mutilated on the bill. I also gave them my phone number, but for some reason, my parents phone number is on the bill as well. I haven't lived at home in 15 years, so that means they must have looked up my name online the CORRECT way to find old phone number, but still managed to misspell it on the bill and add letters that aren't even close. It looks really unprofessional. Overall, I'm just really disappointed. I have ran my own small business for 4 years, and I've been in customer service my entire professional career. They're missing the mark in all categories. Do yourself a favor and pick a different company.

I meant to post this a week ago, but things got a bit busy…read more I want to start by saying that my AC went out recently...warmest two days we had this spring. We made a call to Lake Gaston HVAC and set up an appointment for when we would be back to the lake. He worked around our schedule and and showed up earlier than planned. His knowledge of the systems was incredible as I was just trained in the history of my insufficient unit I had in place. He provided me with two options of which my wife and I went with option 2. Option 1 was to refull the freon again, which should not be leaking. We bought a new unit and air mover. We knew it was time but we were not ready last year. So, we set up a date and time. The install went without any issues and we were up and running with peace of mind. I highly recommend Pat and LAKE GASTON HVAC, which I have already done to my neighbor. Thank you!!!!

Based on Lake Gaston HVAC's stellar online reviews (and our personal preference for hiring smaller…read morecompanies whose owners are out there "in the trenches" doing the work), we reached out to owner Pat Borzi. Wow! He's the real deal: punctual, honest, everything done with integrity, and clear communication at every step of the maintenance and/or repair he's performing. What you've read in the company's overwhelmingly positive reviews was validated by our experience with Pat. We're confident Lake Gaston HVAC will earn your long-term loyalty. They've certainly earned ours.

Zach came out on Saturday, he checked our air conditioner problem and immediately figured out it…read morewas the capacitor was the problem. He didn't waste any time. We had ProStar come out and they wanted to replace our unit outside and in our attic for $15,000. Zach was very professional and pleasant.

Lake Country always does a great job for us... We have used…read morethem many times for both heat and AC on both our personal home and our investment properties. We'll keep coming back... Highly recommended!! #lakecountryhvac @lakecountryhvac

Our AC stopped working the evening of July 4th (hottest day of the year), called Air Boss about…read moremidnight and left a message. They contacted us a little after 8:00 a.m. Sunday morning and arrived at our house earlier than expected. Had the AC up and running within 30 minutes, the dogs were so happy as were we. Thank you so much Air Boss. Donna S.

Prompt communication, fair pricing, amazing installation process from start to finish! Protected…read moreour floors & cleaned up so well, it is like they were never here. Our new unit is warming up the house! Shout out to Mark, Robert, Mike, & Terry!

I can't say enough good things about this company. Air Conditioner stopped working on a Wednesday…read moreafter a power surge. Called another company Thursday morning and they said they would put me on the list. Called again on Friday morning again I was on the list. Sent someone out at 4 (an installer not a technician) he didn't know what was wrong. I called Providence on Friday at 5 and they responded immediately that they could be here at 6. Fixed the problem in no time at all. I will now only use Providence Electric and Heating for any future needs.

Excellent want know other coming to my house. They were nice & very professional I have plumber for…read morelife. Thank You