Alex was a great person to work with when picking out a mattress. He was patient and answered my…read moresons questions. He wasn't pushy and didn't try to upsell. He was knowledgeable about their products and had great things to say about the company. I look forward to having my new locally made mattress in a couple days. I'm also relieved the delivery team will take my old one away for a low price. ​Thank you, Alex!

Desirae did a fantastic job helping our friend pick out a mattress and helping my husband and me…read moreget new pillows and a new mattress protector. She even helped ensure our alignment was in good shape. Great shopping experience!

Best Mattress Experience Ever!…read more In all my years of purchasing mattresses and furniture, this was by far the best experience. Dave at Mattress by Appointment took the time to listen to my needs and made thoughtful suggestions. I ended up with a copper-infused hybrid King mattress--and I couldn't be happier. Similar mattresses of this quality sell for over $4,000, but I paid 60% less and honestly got something 100 times better than the one I almost bought for four grand. Best of all... it's Made in the USA! Thank you, Dave and Mattress by Appointment--you've got a customer for life!

After visiting numerous Mattress and home stores in the area, My fiance and i were very glad to…read morehave met Dave at Mattress by appointment. We left very happy with our new King Size Mattress, knowing we got a killer deal and great service. We recommend this store to anyone in need of a new Mattress or bed set.

Thank you for your patience, kindness, and educational opportunity! We learned more from Jeff (and…read moreprice was much easier to swallow) than other "specialty furniture stores". And you had local-made brands we learned about! Excellent service, the product we chose was in stock, and delivery was a snap. Excellent experience all around! My analytical, shopping husband made a snap decision to choose you on the first visit!!! (MM took care of my dad's 3/4-size twin mattress for assisted living 8 years ago. That was a 5-star experience, also.)

Do not buy a mattress here. They are only here to prey on the people of BC because they have no…read moreother options. I've purchased 3 mattresses here in the last decade and all 3 were crap. All 3 times I either dealt with Gus or Trent, who are very good at their jobs. The first one (2016) was cheap at $400 because we had no money. Cheap in the sense that these were way overpriced mattresses for what you're getting to begin with. Within a month It started sinking in like we were bouncing bowling balls off of it every day. It looked like it had potholes. We had to tolerate sleeping on that crap for 2 years until we could afford a new one. So two years later we had saved about 1k which I know still isn't much, but we paid $400 for a prison cot there already, apparently. We spent $800 on a $950 mattress. It was amazing at first. And then just like the last one, it began sinking in in various spots on the bed, this time within 3 months. Wtf? What happened to mattresses lasting at least a decade? We can't even get through a year! I'd be happy with 5 years at this point! We don't have kids that play around on the beds, I weigh 120 lbs and my husband weighs 170. What is the problem now? So instead of admitting we waisted our money AGAIN, we spend the next 4 years switching out bed frames thinking thats the reason things kept screwing up. 3 bed frames, several foam pads, giving up and putting the mattress on the floor, and 4 years later, we need another mattress AGAIN because we're friggin broken in our 30s because our bed was so uncomfortable. This time we looked around first, for months. The timing was bad being shortly after covid so it was difficult to find a mattress store that didn't close down. We attempted to order a mattress online twice, but it was too expensive and we didn't even know if we'd like it. The only other mattress store that was open with displays was in Grand Rapids and they don't deliver to Battle Creek. So here we were, once again in 2022 stuck with having to buy a mattress at this store. I get now why they're still here, because they're it! No wonder the quality doesn't have to be great. But we were convinced we just needed to invest more money into a decent mattress. This time we threw down $1400 on a $1495 Sealy Posturpedic. I was so excited. That mattress was a Godsend, for almost a year. And then the same friggin thing started happening. It was slower to start, but once it started, the mattress was crap just a couple of months after that. It sunk on both sides leaving a huge bar down the middle causing no area on the mattress to be comfortable at all. Now its 2026 and most nights we sleep on our 10 year old couches so we don't wake up feeling 80 years old. I am so over it! So I called Sealy to let them know that their mattresses are crap. I've never done that before, but I was heated. Thats way too much money to have them die in less than a year. They told me, after laughing at what we paid for it at a "discount store" , that those mattresses didn't meet full quality control, so they didn't go to the big box stores for that reason. They went to discount stores AND they're supposed to disclose this. He told me they wouldn't even have honored my warranty in the beginning because of where we bought it. They are final sale mattresses because they're essentially crap but still legal to sell at a discount. Nice. So there you have it, folks. No matter how much you spend at this store, you will be buying junk and you will spend more trying to fix it than its worth. Save your money and order direct if you live in BC or you will just get taken advantage of because you have no other options. We almost have enough for a new mattress again and I will be ording direct from Sealy this time with a ten year warranty. The way it should have been. You guys, Trent, should be ashamed of yourselves for ripping people off the way you do. I will make sure as many as many people as I can in this community know it too.

We will be select comfort customers for life. Our bed is so comfortable, and we've had it for ten…read moreyears now. Anytime we go on vacation we cant wait to come home and sleep in our bed. I even had my mom purchase one and she said it was the best decision. We would recommend going to see Mel at the Portage location. He is so nice and very knowledgeable.

I really wanted a sleep number when I walked in and I wanted one less when I walked out. Felt like…read morea timeshare sales pitch.

Awesome Experience buying a mattress today. I don't know anything about Kalamazoo so I'm guessing…read morethe is the location. Zero pressure, honest salesmanship. V much recommend. Mattresses are cozy as shit and I am just v pleased. Walked out with my mattress too. 10/10

Do NOT buy from this store. I purchased a $3100 mattress from this store and it is as hard as a…read morerock. I have tried to communicate with the District Manager for over a month and have had 0 contact. I have gone I to the store multiple times and no contact. The manager and sales people apparently will not manage problems after purchase. I will NEVER buy from this place or another mattress firm again. If I could give 0 star's I would.

I've purchased for twenty one years, started with Nancy Peepers with our bedroom suite in 1998 as…read moreshe passed away Jeree Drake became our decorator. I've enjoyed their wonderful design ideas and help for our 3800' Office space wall decor to our living room, dining room furnishings and all the years with Ethan Allen. I always tell Jeree I'm going to have to build a new home for more space as I do enjoy their products and interior decorating work. When we looked at building a home in 2007 she was very helpful with design and furnishings, we ended up not building but it sure was fun. Thanks Ethan Allen Team!

My wife and I stopped in here on our continuing search for a sectional. Ethan Allen is a little…read moreupscale for the area and is a really nice furniture store you can customize most of the furniture by picking between many differant fabrics they have a large showroom and a very friendly staff.

I went to this location for the first time the other day and it's my new favorite. Every employee…read morewas very friendly but Karlona was my favorite. She helped me in the fitting room and she was great!! Super friendly and welcoming and I really appreciate that as a customer. Favorite store to get a good clearance deal. Good variety to choose from for just about everything. I will be back!

I like the stuff they have there. They do have some good stuff there. Any electronics I have…read morebought I had to return. All were just no good. I usually find some good Halloween or Christmas decorations there. Not really as cheap as they advertise, but nice ones. My wife really loves this store for clothing and sometimes they have her Keto Coffee. My only complaint is that shopping here, 3 times has my credit card numbers have been stolen where my wife and I have had new cards reissued. Are they hiring crooked employees? I only pay cash there now. I no longer take chances.

What a terrific store. Nicely organized and the 10% Monday discount was a big plus. While I did not…read morefind the side table I wanted I found 4 items that were treasures. Kind and helpful staff. Easy parking A bit pricey but fair

I visit this thrift store about once a week and usually have a great experience, which is why I…read morecontinue coming back. Today was a bit different. I came in around 3 PM and wasn't greeted, which isn't a big deal, just unusual compared to my past visits. At 3:59 PM, a staff member approached me and said "we would like to close, it's 4 PM." The doors were already locked and the open sign had been turned off. I apologized, as I had mistakenly checked the hours for a different thrift store--completely my fault. That said, the interaction felt a bit abrupt and not very welcoming. I've always appreciated the environment here, and that's a big reason I shop here regularly. Unfortunately, this experience left a negative impression. With so many thrift stores around, customer experience really makes a difference and today felt very unwelcoming. Would like to note, I've been there around closing before and usually they make an announcement and are super friendly, today that was not the case.