From the moment we entered the business, we received amazing service. The salesman and manager were extremely knowledgeable. We bought 3 mattresses and they were able To answer any question we had as well as guide us in the correct choice. The delivery people were on time and efficient with set up and removal. Would recommend! read more

We bought a mattress at Denver Mattress in Waco, Texas. We didn't like it so we exchanged it. We were moving to Columbia, Missouri and had a new mattress brought from the Columbia store. They were so great! They were prompt, no hassles, courteous, and fast. I would go to this store again. read more

Unfortunately we were not very pleased with our experience at Denver in Columbia. We came in stating we were ready to buy a King size bed and possibly a full size for my son. Buying a mattress to me is obviously a process and takes some time. Big purchase, a lot of money, needs to last years. Although the gentleman who helped us was very friendly, he was not knowledgeable nor very helpful, On THREE separate occasions when I had a question I had to go and find him as he had wondered off and was playing what looked to be games on his phone. I then asked for some info that he did not have the answers to so he took me to his supervisor, who was also taken away from his cell phone playing to work with me. I could not get many answers out of him...a lot of " I believe so...and probably". These were questions dealing with warranties , possible returns with the sleep trials etc. If I am going to spend several thousand dollars I would prefer concrete answers and not having to feel like I am bothering you from taking you away from your cell phone . In the end we went to Mattress Firm in town, received quality service our entire time there, and left purchasing not one but two beds, including a KING purple and a full for my son. Denver mattress definitely had more inventory, but in my humble opinion if you are not willing to put in the time to sell your product nor be knowledgeable enough to answer questions about it rather than play on your phone I'm going to have a hard time spending that large of a sum of money with you. read more

We had purchased a mattress set back in October from Denver Mattress. Our sales person Bill was very professional and we didn't have any issues. On January 26, 2019, we decided to purchase another mattress from Denver Mattress Co. Upon delivery of our new mattress today February 4th, the delivery person was very rude and wouldn't take our old mattress away because of stains on the mattress. Hello, this is a 14 year old mattress. It has gone through five grandkids that have slept with grandma and grandpa when they were babies and toddlers. The delivery person argues with me and called his manager saying my mattress was soiled. To me soil means "WET". I told him that the stains are old stains. He then ask if it was pee. I asked him if he smelled pee? I have never experienced rudeness from a company like I have today. There is no odor in our mattress, just old stains from where we cleaned mattress years ago from the grandkids. To make a long story short. I took this experience as racist act. He was a white man who didn't want to pickup anything that a black person might have pissed on. I called the store and spoke with manager regarding the issue. Again very professional and nice. The store manager called the delivery person and asked him to return to my house and deliver my mattress which he took out of my garage and put back on the truck. The manager asked the driver to put our old mattress in the garage for a later pickup by someone else. He refused to return. It's because he didn't want to touch my mattress!! read more

We had a really great experience here. We worked with Bill who was absolutely fantastic! First, the store is so big and beautiful and open. I loved the environment. Second, Bill was very easy going and low-key. He definitely never put any pressure on us to buy anything or tried to upsell us on any bed. He gave us his honest opinion on the beds, explained the features clearly and told us when the extra features were worth it and when they weren't. He started out by asking about any pains that my fiance or I have and then he started trying us out of beds of differing firmness. He did this test where he had my fiance lie on the bed then had him raise his arm straight up above his chest, like he was raising his hand in class. Then, Bill would press on his arm, as if trying to make him put his arm down. He did this on three different beds and on the beds of differing firmness it became harder and easier for my fiance to keep his arm in place. He didn't do this test on me, but I assume this gave him a good place to start with Nick and then we just decided if I felt good on those beds too. He asked us about our preferences on memory foam versus innerspring versus hybrid versus airbed, etc. We lied down on multiple beds mostly memory foam and hybrid since that was what we liked and we ended up liking two beds in particular. Bill let us have our time to lay as long as we liked and what I thought was a really important and really great touch, was that he gave us pillows to test them on. It is really hard to imagine yourself sleeping on mattresses without a pillow, but with a pillow, it just seems right! And Bill gave us especially nice pillows that were also for sale, and that was a really smart move on his part because... I'm going back tonight to get that pillow. :) After our first visit my fiance and I had decided on a bed, (and a bed set from Furniture Row next door) but did not want to make a purchase on the same day. I went home and that night I had a nightmare about choosing the wrong bed and being stuck with it for years. So the next day we went back and I whined to Bill that I was freaked out about my choice and I needed to lie on it again and see a few more. He didn't laugh (though he probably should have), he was very kind and understanding and let us lay on the beds again for as long as we wanted. Then when I had fully decided against my original 1st choice bed, we enlisted his assistance again for another consultation. Bill helped us look back at the 2nd bed that we had liked on the first visit. He showed us this bed and the two models that were "slightly better" and "slightly worse" (those are my words, not his) than that model. He explained the differences really carefully to us and helped us understand what the inner materials were made from and finally helped us come up with the best solution for our budget. Most importantly, he put my mind at full ease by explaining their 4 month "comfort guarantee" that we could return the mattress within 4 months if my nightmare did come true and I actually HAD made the wrong choice. And bonus, they delivered the mattress for free and disposed of my old one! Denver Mattress is awesome! Thank you Bill! (p.s. We've been sleeping on it for 2 days now and I LOVE it so far!) read more

Excellent overall experience. We worked with Joshua who was very professional and knowledgeable. Delivery men were great, very quick, experienced, and polite. Highly recommend Denver Mattress in Columbia. read more

The sales people were fine but they could not deliver the mattress when promised. When I spoke to the manager about this, he explained it was because of "the college students." Probably more correctly, he had a contact with a large corporate rental mgmt company and they were more important to him than my one mattress and the promise his salespeople made. I have purchased from this company before so my status as a returning customer was of little value. Good luck if you need a purchase to arrive before a big event or visitors. read more

I shopped around at multiple stores before finding a price and mattress I liked. The store was clean and comfortable, and Bill was my sales associate. He was helpful and took into consideration that I was not able to spend much. We found a clearance mattress that was perfect. When the mattress arrived it was dirty and not usable. Bill and the other staff at the store were very concerned and stayed on top of it! They offered multiple options and ended up giving me a brand new one at no additional charge. Bill was caring and helpful through the entire process and made multiple calls to ensure my happiness. If you go there, ask for him! He was awesome! Although there was a hitch, everyone at the store (especially BILL) went out of their ways to ensure my satisfaction. I'm very happy with the quality of my new mattress and with the quality of care I received. read more

I went in and tried a bed, found it comfortable, purchased it. Sfter waiting 2 weeks had to call and then they delivered it. It was very uncomfortable, very high and hard to climb in...it sagged. They said I had bought the cheaper frame. I then got another bed, memory foam and the oder was so bad it made me sick, returned. Got another doc choice, was told it wouldn't sag, but it does..and also has such an oder it makes me ill. It is a terrible bed. $800 I feel ripped off. I think I am over the 90 days but I will call tomorrow. So disappointed.And really don't want to deal with it ..but would like a comfortable bed, that I can sleep in. read more