I have been coming to Comfort Dental Midtown for years, and unfortunately, this was probably the…read moreworst experience I have ever had at this location.
They recently hired a new hygienist named Mackenzie, and from the moment she entered the room, her attitude and demeanor were very off-putting. She introduced herself with a quick, "Hey, I'm Mackenzie," and immediately got started. There was very little warmth or communication, and the cleaning felt extremely rushed and rough.
While she was scaling my teeth, it honestly felt like she was aggressively scraping around my mouth as quickly as possible rather than taking her time. I am also seven months pregnant, and I was reclined very far back while repeatedly being told, "Turn your head this way. More. More. More towards me." I was already physically uncomfortable, but the biggest issue was that she repeatedly stabbed/poked my gums with the instrument.
I finally told her directly that she was hurting my gums and asked her to please slow down. Instead of acknowledging what I was saying or adjusting her technique, she huffed, continued, and then abruptly stopped and asked, "Is that better?"
At that point, we were already more than halfway through, so I told her I was just ready to finish. However, the same thing continued happening. Eventually, I told her I did not think this was going to work and asked for someone else to finish because I was too uncomfortable.
I asked her how she would feel if someone repeatedly stabbed her in the gums, and her response was essentially that if I were a hygienist, she would allow me to do it to her. That response was completely unnecessary, dismissive, and unprofessional. Being a dental hygienist does not mean a patient should be expected to sit there quietly while repeatedly being hurt especially after clearly communicating that something is painful and asking the hygienist to slow down.
What bothered me just as much as the rough cleaning was the cocky, sassy, and dismissive attitude I received when I tried to advocate for myself. I wasn't disrespectful to her, I simply asked her to stop hurting me and slow down.
I have been a patient at this office for years, long before they had this new hygienist, and I have never had an experience like this here before. That is exactly why this interaction stood out so much and why I felt it was important to leave this review.
Patients should be able to communicate when they are in pain or uncomfortable without receiving an attitude in return. I sincerely hope management addresses this because this was absolutely not the level of care or professionalism I have come to expect from Comfort Dental Midtown.
