We built a new home in Robson's Saddlebrooke Ranch in Oracle AZ and took possession in late 2021…read more It took us 2 years to have everything fixed in our home that was faulty. Not enough space on this review to name everything. Now we have an AC condenser that is so noisy, our neighbors are complaining about it. We had ChasRoberts come out in early 2025 and they said that they would not warranty a noisy CARRIER condenser. Now we are looking at replacing our HVAC system so we can sleep at night without hearing our AC. Robson put in a under powered system by having three zones in the house to get an energy efficiency rating. That puts a strain on the condenser we've been told. We know quite a few people in the community that have had to replace their HVAC systems within 10 years of it being built. The cost $15k - $20k. That is not right. Our paint on the exterior of the house is showing signs of fading. Neighbors have painted their houses already. $7k - $10k. 5 years!!! Robson seems to use very cheap things and you have to wait in line to have things fixed. Our condenser should be replaced as it only lasted three years. I would not buy a new build home in a Robson community like ours and only look at resale. Consider this if you are planning on building in a Robson community. One more thing. They sold us a model that could not be built here at Saddlebrooke Ranch. That's another story. Neighbors here at SBR community are great. That kept us here.

Make no mistake. This is a great place to live. But we are full as far as the amenities go …read more There's no space for more people. The sales office will tell you that a whole new amenities center will be built in the north part of the property. There is NO plan for this. Robson corporate in Arizona makes all the decisions and they have no plans to expand any of the amenities. Their properties in Arizona have plenty of new and expanding amenities but we are the step child. Requests fall on deaf ears. The only thing not being used to overflowing is the tennis courts. We pay a ton of money in HOA dues so it seems like we should get a return on that. They continue to build more homes but we cannot accommodate more people using the facilities. Please be aware, that if you are hearing that more amenities are being built, they are lying to you.

My mom moved in Sept. '14. I understand that she was disabled & could be demanding but she was…read moretreated like crap. She passed away in January in rehab center. According to lease agreement she signed (as a woman suffering from dementia that had been disclosed) her death was considered her "30 day notice" according to Dogwood. Our grieving family was expected - and harassed - about "estate" paying additional month for empty a apartment. Not only did we have her death to deal with and burial costs these vultures wanted us to pay $1600.00 for pro-rated month. I had to contact attorney and may continue legal action. Her "estate" is not legally bound in state of Texas for this. They can bite me. Just saying.

My father moved in to Dogwood Estates on June 2015. They literally saved his life. He was in poor…read morehealth upon moving in but Herschel and Donna assured me that he would be taken care of there AND they stood behind their word 100%. Along with Grace Home Health, they monitored him very closely and now today at 90 years old in June; his is in fantastic shape. I have never seen anything but tremendous efforts from the managers and staff. I am totally at peace day and night with my dad being under their care. You will not be sorry if your loved ones reside at Dogwood Estates.

Dietary needs to start reading menu tickets better. Things get left off of trays. And that puts…read moremore work on the CNA'S. When they work hard enough as it is. So please let's not overwork them. I kinda like each and every person who works here. They are very friendly and respectful, so please let's not upset them and have them leave for somewhere else to work.

Aides are fantastic! Nursing staff should take pointers from them on how to interact with patients…read moreand their families. if you fit the mold of "rehab/elderly minor health issues" this could be your place. If you require extra meds, a timely appt from the contracted mental health team etc, the staff here doesn't want to be bothered. You'll be sent back to the ER instead of them trying to put the supports in place that your family was told would be there during your hospital discharge. Stat to this facility means 5 days later and still not done / ordered.

My mother in law lives here and loves it. Super kind staff and enough activities to keep her busy…read more She likes the residents too. they take very good care of her. Highly recommend.

I do not recommend this place. I was with my uncle last night when someone came in to tell him…read morethat they were out of the hotdogs they were serving for dinner and asked if he would like a ham sandwich or a grilled cheese. A well balanced meal? I think not. I learned he mostly relies on TV dinners. This place is a dismal place to send your loved ones to.

Avoid this place if at all possible. While it may seem like it's a clean facility with friendly…read morepeople on the surface, none of those people actually DO anything. My mother was here for rehab after a hospital stay, and the facility was recommended by Medical City Denton, just down the road. Over a week in, and having received ZERO contact from anyone that I didn't initiate, I asked why, and was told that they hadn't bothered to record anyone's contact information in her file -- translated, they didn't really intend to communicate. My mother, who can use a toilet, wasn't able to in this facility because she wasn't allowed to leave her bed, would be left in her own waste, and even when I would visit I felt like I was going to have to light myself on fire to get someone to help. After about a week my mother got a UTI from laying in her own waste, it took almost another week before they addressed it with antibiotics, and then they implied that she shouldn't be allowed to leave until the infection was better. Here's the deal: the infection isn't going to stay better as long as she's in your facility laying in her own waste. Truly a horribly managed place.

I recently moved my sister here to be closer to me. She has had difficulty adjusting...which I…read moreunderstand. However, her bed is too small for her and not "automatic"....I was told there was a "wall phone" that she could share with her roommate, (she can't use a cell phone), there is no phone. The "call nurse" button has never worked...so each person was given "jingle bells" to ring if they needed help. Well, you can imagine how bad that goes. Who's bell is ringing??? I'm still on the fence with this one, but, feel like I have no choice, as we are limited dealing with government funding. Staff has been friendly and seeming to care.......but..........

Went to this facility as an agency nurse. Not a welcoming environment. Arrived 15 min prior to…read morestart of shift. Night crew busy winding down. Checked for my assignment that was not in the book. Called scheduler, stated I was to work on 100 & 400 halls. When asked about log-in info, was told to call IT myself and arrange for that. IT stated that contractor could not call by self but to let facility representative to call on behalf of which they will email details to her and then will notify me. Scheduler was at home at this time. Called her back, she stated because she is home there is little she could do until she accesses computer at work. 6:30am, still waiting for her. No report given yet and not brief orientation to the halls and all that good stuff as a this was my first time at this facility. Around 6:45am, notified one of the staff, asking if there is anyone else to help me with log-in info as it was getting late into my shift. She called the scheduler, who was till at home and no indication that she will be in the facility at any time soon. Around 6:50am: Still no report, no scheduler, no log-in info, and no sign that I will start my assignment any time soon, I informed the other staff that I would rather go home. This was unacceptable of the scheduler. At around 7am, I left the building. Called my agency and left for home. When home, noted the scheduler had indicated that it was a no-show shift. I have never been to a facility where an agency nurse is supposed to arrange for my own log-in. As IT stated, it could be anybody wanting access to their system; hence telling me this info had to come from the facility representative. I do not recommend this facility to any agency nurse who cares about patients and time management. What a first time impression.

this facility needs to be shut down first they had my friend on the wrong machine he needed to be…read moreon a BPAC machine he calls me at midnight, wanting me to bring his machine up there because they had him on a CPAC machine. he could barely breathe, took me forever to get them to open the door at this time of night. The next day I went up there to see him, and there was piss under the bed. He had to call the police to get some water-send a friend up there to check on him. P is still under the bed. He had the same clothes on for four days, they have not got him up to walk or do anything as of now I'm not even allowed on their premises and he has a POA that is not for his best interest. Every day I have somebody go and check on him and the report I get back are awful. I do not recommend this place for anybody. staff was very rude when I asked them about machine that night. They said they had it handled. But they didn't how did neighbor to go up there and fix the machine right. Also, he said he hadn't use the restroom in two weeks. When my friend went to tell the nurses they said we have that handled. We know how he is. He called me wanting me to call 911. He was in so much pain and I did I'm not sure if they showed up or not, it's pretty sad when you have to call 911 when you're in a facility like that and in pain. I am now in contact with a lawyer, and I will see what I can do about this facility and the POA nobody deserves to be abused and mistreated and taken advantage of. Money surely is the root of all evil.