I had some confusion with the IRS. I called Deb Denton's office three times in June, leaving two VM's and once speaking with a real live person who said Deb would call me back. She never did. In September I tried again at the urging of my boyfriend; when I called from my phone I went straight to VM but if I called from my boyfriend's phone she'd answer. She said she'd take a look at my paperwork, to drop it off and give her 2-3 days. Ten days later I called and asked if she'd gotten a chance to look at it, she hadn't, she said to call her first thing the next morning. I called at 11am the next day, she still hadn't taken a look. It's not even tax season and she couldn't get to me! I asked if I could pick it up later that day (to take to someone else), she said yes; when I got there my sensitive tax info was sitting on the front desk, unattended. No one came out to greet me. I took my paperwork and left. She never gave a single apology for wasting so much of my time. This business lacks common courtesy, and judging by how I was treated in September there's no way I'd ever take anything here during the busyness of tax season. read more