To whom it may concern, old patients, regular patients, or NEW patients...if you have an…read moreappointment, you will need to answer the annoying text and phone calls to CONFIRM your appointment or they will give it to someone else. So I'm not really sure what the point is of making the appointment in the first place. I have been going there for some time now, spent a lot of hard earned cash from my pocket, not insurance, over $7000.00 , YES, PAID UP FRONT!! Then later gave my appointment for my 6 month cleaning away, because I did not confirm the appointment I already had !!! JUST SAYING " BE AWARE " !!!!!!!!!!!!

My son was referred from Palmetto Dentistry to an orthodontist who assessed him and determined he…read moreneeded to have a tooth extracted before braces were put on i called Palmetto Dentistry they informed me they were going to charge me an assessment fee as well as an xray i then informed them to get the 200 dollars worth of xrays i paid for the week before from the orthodontics they referred me too which they agreed too then to my surprise they still took the xrays without my consent yes my husband was there but I specifically informed them I didn't not want more expensive xrays I pay the dental insurance I will be talking to my insurance company today I'm tired of these providers running up bills and insurance for us hard-working paying individuals who pay so much for insurance

Go get a second opinion. I had a chipped tooth and was convinced to get a crown by Dr. Panvelker…read morewhen I came in for a cleaning. Got it done and was nothing but issues. I was in a temporary from Sept. to Dec. because they had staffing issues and couldn't get me in for my permanent.I was in so much pain. Dr. Panvelker said it was infected. I got a second opinion and Dr. Criser said there was no present infection and that my temporary was not shaved correctly causing my actual tooth to show. I got the gap filled by prestwood and I eventually got my permanent on which made it better but it was still sensitive. Time passed and it ended up becoming painful. They kept wanting to refer me to get a root canal. I went and got a second opinion, found out my whole tooth is split in half. The tooth has to be completely removed. A root canal is not possible. Previously when I would come in due to pain, Dr. Panvelker kept saying "I told you it had the possibility of failing." With her being the professional, I don't know why she would allow the crown to be put on if it was more than likely going to fail. $800+ down the drain not even a year later.

Im fairly new to town and chose Dr. Poaps to treat an abscess. I was examined and antibiotics were…read moreprescribed. I started the process of having extractions a dentures. I received a quote. The antibiotics didn't work and I called the office to get more or different. She was off so her partner was asked if she could help me. She refused to prescribe me antibiotics and told me to go to urgent care. With that, I should have found another dentist. Maybe one who actually cares about her patients, but I didn't. When I was financially able to start the denture process I called for an updated quote and made an appointment. I went to the appointment and was told they had no record of that and Dr. Poaps was on maternity leave. The attitude was , oh well. In a medical or dental practice I would think someone who is expecting a child would arrange to have backup. Nothing was done to help me. You want good care, find another dental practice. If you get it here you are lucky.

The dentist is okay but the running of this office is a disaster. The phone is never answered when…read moreyou try to return a call. The women at the desk talk constantly. They leave you sitting in the waiting room without explanation. I will be going to Florence from now on.

Best Dentist in town Dr. Carrie and Dr. Ben Jordan are really great at what they do. Very sensitive…read moreto patients needs and very friendly staff. I wouldn't go anywhere else.

I wish all Dentist were like this Dentist. What she does is from her heart. She didn't miss her…read morecalling in life for sure. Then her staff is amazing as well. Most friendlist people I have ever came in contact with. I will not go anywhere else for sure. Everyone in that building all have the best attitudes, and caring hearts. I really don't mind going to this Dentist.

Professional dentistry from the front office to the back. Dr. Henry is caring, fastidious, and…read moreprofessional. Her hygienists are as well. I go to one and my husband goes to a different one and we are both happy with their care. The front office is caring and professional. We've been going here since Dr. Brown was here about 20+ years and are pleased with Dr. Henry and her care which is excellent.

When I went for a cleaning in July, I was told my insurance would make a partial payment because…read morethis office was not in their network. Never received a bill except my insurance notifying that a crown l needed would have to be paid mostly out of pocket. I went back in January. I gave my name to the office when I checked in. Then they forgot I was there and notified my phone I needed to get there after I found out the office never checked me in even though I came a half an hour early as requested. When I left I paid the July bill. This company does not take my insurance at all. This company is misleading and extremely unprofessional.

From the owner: Our highly trained and experienced doctors are dedicated to providing excellent and most up-to-date…read moreand advanced dental care to patients of all ages.

This is probably the best dentist I've ever been to. They were so helpful and nice. I went in…read morewithout an appointment expecting to wait a while, but they took me back immediately. I expected to pay out of pocket, but they informed me that Medicaid now pays for adults. The office is very clean and cozy. Normally I don't enjoy going to the dentist, but they make you so comfortable and help with the pain immediately. I will be recommending this dentist to everyone.

From the owner: One Doctor, One Office, One Visitread more

I am extremely disappointed with my experience at Smith Family Dental Solutions. I called the…read moreoffice to cancel my appointment because of unresolved billing issues. Instead of handling the situation professionally, the receptionist told me, "You are lying," and then hung up on me. That type of language and behavior toward a patient is completely unacceptable. I called back because I also needed to cancel appointments for other members of my family. The receptionist repeatedly answered the phone and hung up on me. This happened more than six times. I was simply trying to communicate with the office and take care of my family's appointments. Whatever the disagreement may be regarding billing, there is absolutely no excuse for speaking to a customer this way or repeatedly hanging up on them. Patients deserve to be treated with respect, professionalism, courtesy, and dignity. Based on my experience, I felt extremely disrespected and treated unfairly. I am very concerned about the level of customer service at this office. I do not recommend this clinic to anyone. I hope the management takes this complaint seriously and addresses how patients are treated when they have questions or concerns about billing.

I would love to take some time to share my experience with Smith Family Dental Solutions. This was,…read moreif not, one of the best experiences that I have had a dental Institute. I was started off by welcomed in by a friendly receptionist, who took my name and asked me to keep seated. My first impression of this establishment was pleased, the landscaping in the amount of detail that has gone into this place should be commended. Once I got seated, because I was a new patient, I had to get an x-ray done. I cannot remember the name of the person who was taking care of the x-ray, but I was consistently asked and checked up upon to make sure that I was comfortable and feeling my best. This goes a long way. Next, Leah, the hygienist, came in and polished my teeth and did it with precision, the amount of detail that went into her work definitely shows and I want to make sure that she receives recognition for that. Lastly, I was greeted with a doctor, Dr. D, if I can recall correctly, and as someone who is looking for a TL;DR, I greatly appreciate his conciseness, and building a plan to get everything taken care of. I cannot recommend this place anymore, and if I have any family members or friends were looking for a dentistry that demonstrate so much care, I will be definitely sending them here.

Upon returning a few times now for cleanings I can say they have some new/updated equipment for…read moreteeth mapping/viewing that is state of the art. I still don't like the front desk reception process where they make you fill out forms even if you have no change to insurance. It seems like she picks & chooses who to hand this to. My cleaning I do somewhat look forward to because it is quick and my hygienist is a peach. Ashley will get you in and won't talk you ear off when you have dental equipment in your mouth. If you go enough times it grows on you.

Had a cracked front tooth. I needed some cosmetic work done, which is fine. What happened was once…read morethe crown and bridges were done, I had many high spots that took five trips to get them fixed to where I was comfortable. Takes an hour up and an hour back, and nobody seemed to care. The head guy came in when I complained about these high spots that took six months to be taken care of. I'm not saying that the work isn't good. I'm just saying that it should've only taken one or two appointments to take care of high spots not usually want to complain, and I'm not from the south, so I'm not sure how southerners deal with these things. However, when you spend $8000, they should be perfect the first time, not five trips later six months in.

The treatment that I have had has been consistently great! All of the employees (well...there might…read morebe one or two "bad apples") are so sweet, knowledgeable, and eager to please. I highly recommend this place for all of your dental needs!

Old lady at registration very rude, unfriendly and grumpy. Will never refer someone to Sexton…read moreDental Clinic.