As an adult person with several bad experiences in the past with other dentists this one was…read moreSuperior in all aspects of their treatment of me as a person who was hesitant to follow through with a very much needed appointment. From the receptionist/Clerk, to the x-ray technician and assistant Dental technician, to the Dentist, my experience once again was Superior. I will never hesitate going in with any Dental issues again. Thank you so much Thank you again, Laurie.

Every since Dr. Moore retired this place is no good! Tim Nichols . Go somewhere else seriously! I…read morecan't even get a call back!!!!

If you need dental surgery, definitely go talk to Dr. ISMAILI. He and his staff (love Ashley!) are…read morekind, friendly, knowledgeable, empathetic, patient-focused, and i could go on and on and on. Pricing is a bit higher than expected, but the received care is well worth it. This is my 2nd surgery with Dr. Ismaili. The first was a dental implant and this was an impacted wisdom tooth extraction. He's wonderful.

I'm back here for one more implant. I can't say how easy and painless was the whole procedure. I…read morehighly recommend this place for anyone who needs dental work

So far the experience has been horrible.....and I have not even seen the doctor yet, but its not…read morefor the lack of trying. The staff as great. All of them were exceedingly polite and helpful. One of them even gave me a small bottle of water. The issue is that the doctor no showed the appointment. My appointment was at 1430 and I was there a few min early. I was sitting in the waiting room for a good half hour before I was called up to fill out paperwork and then I was lead back to the waiting room. I gave the doc till 1605 and then I bailed. I told various staff members that I was leaving and all were very apologetic and understanding. Oddly, none of them seemed in the least bit surprised which leads me to believe this is far from the first time this happened. Doctors seem to think their time is very valuable and that our time is not. I wonder if I can charge him a no show fee?

I brought my 95yr old father to see Dr. Shroyer after a recommendation from his Dentist. After…read moreXray's and getting into the room with him, he questioned who, and why he were told to see him. We were told he had an abscess tooth. But Dr. Shroyer said it was at cavity stage. Then he said to me, if that was my father, and being 95, he would NOT have this tooth pulled. It didn't bother my father, pain wise. So of course he left it up to us. But I thought it would be crazy to put him through that if he didn't have too. So to make a long story longer. We made an appointment, took his time, only to leave with only Xray's is a testament to this guy's moral standards. I would expect most would go ahead and pull it, bill him, and send him on his way. But not him. So.... not that you want to line up to have oral surgery. But if I did I would certainly trust Dr. Shroyer to do the work. Need more honest doctor's like him out there. So we left and the first thing Dad said was, I'm changing Dentists. Hahaha.... If we need to Dad, we can.

Absolutely horrible experience. My son went in for a simple cavity filling and came out saying the…read moredentist accidentally drilled into the inside of his cheek during the procedure. He was in pain afterward, and instead of showing concern or apologizing, the office manager, Bree, completely dismissed the situation. What made the situation even worse was her attitude. She was rude, condescending, and actually laughed while I was expressing concerns about my child being injured. At no point did she apologize or show any empathy whatsoever. Instead, she acted like I was overreacting for being upset that my child was hurt during a dental procedure. Accidents may happen, but how a business responds says everything. This office chose to be dismissive, disrespectful, and unprofessional instead of taking accountability and treating a concerned parent with basic decency. I will never return here and would strongly recommend other parents think twice before trusting this office with their children.

We have been going to this dentist for years and have honestly always had good experiences but now…read morethey will no longer allow me to go past the waiting room with my kids even though going without me was very clearly upsetting my youngest. If being with your kids during dentist appointments is important to you then pick a different dentist.

Had all teeth extracted, now healing with immediate dentures for permanent dentures. Excellent…read morestaff, and excellent service. Also, they were able to help with the necessary financing needed for my budget. I will recommend Aspen Dental in Arlington, Texas to all my family & friends.

Avoid at all costs!!! The reviews are not lies so don't have the "they only left a bad review…read morebecause of one thing, or because they had a bad experience" mindset. We're trying to save you from the horrible experience and service we have received. They make you pay for services before any treatment is done, rushing through the process to try and make it seem like everything is a dental emergency. I paid a very high amount to have some of my teeth repaired and now I apparently owe a large amount again because of insurance changes. The hold music on their phones saying "peace of mind promise" about pricing is ironic and a huge lie. When you have me pay for services, that balance should be closed when it's paid. Be clear about what insurance will cover, and don't randomly change it after a new year has started. Nothing about this organization gives me peace of mind. I will never return to this organization ever in my life. To the business manger that sees this and wants to say the same thing that is on all of the other negative reviews, be a real manager and reach out to the frustrated customers yourself. I'm not calling your useless customer service line that will just babble on and on. Your phones record conversations and it shouldn't be that hard for you to track down and figure out who is having an issue.

We had come to the wisdom teeth guys, because our normal dentist doesn't do Wisdom Teeth removal in…read moretheir office and this was where they had recommended for us to go based on our insurance. When getting set up to see them, I recommend being able to fill out forms immediately after getting off the phone with them. They wanted certain things filled out in a certain amount of time or else you risk your appointment being dropped. This caused an issue for us because they called to say insurance had approved the procedure and were on the phone scheduling the appointment, but in the next sentence they said they would be sending me an email with a form that if I didn't fill out within an hour our appointment would be dropped and I would have to call back to reschedule it. Why does the from need to be filled out within an hour in order to keep the appointment? They made a big deal out of extending their timer on the forms an extra 30 mins-hour because I was about to walk into an hour long appointment and had taken the call because the caller ID had come up as them vs just the call center number. I can see possibly requesting a form being filled out within 24 hours, but one hour is unreasonable as they could call to try to schedule you when you are at work. The next I guess issue was that the number to contact them is a call center, so if you had a issue like we did with our initial consult where my GPS directed me to a restaurant that was pretty much across the HWY from where they actually are ... you have to almost rely on luck for landing on a call center rep that knows to tell you to put in this orthodontics office in your GPS vs their address. When we got to the appointment I let them know, and I feel like they may have figured out make the fix, but its hard to gauge because we knew where we were going when we went back. The actual removal of wisdom teeth went well, and you will get flooded with a phone call, a number of texts, and email to give them a review. But only with the single phone call did they inquire about how my kid was doing. As well, if we had a question to ask we always got the call center never any contact with the actual office. So, if you actually possibly want more personalized after care you may have to reach out to your actual dentist or go to urgent care. So, yes they did what they needed to do and in a timely manor, and when dealing with you face to face are nice. Though they also give me the feeling that they are a wisdom teeth removal revolving door or mill. That once you your in theory one time transaction is done, they are like NEXT, not really interested in any real follow up. So I'm luckily that we didn't have any major issues that needed in person help that couldn't be resolved with a check in over the phone. Though, If my youngest needs his out down the line I'd want to see what other options our insurance has to make sure we have a better chance of follow up options if we would be in need for after care help for him.

Last edit: I called and asked if there was anything they could prescribe for the pain or tell me…read morewhat to do to fix the pain. I also asked if they did not believe me, and why I was rushed through surgery. Candace said the only thing they could do for me is an X-Ray. They do not care that I can no longer drive through the general Arlington neighborhood without urinating on myself. She would not explain why I was lied to and told multiple things about how the "sedation" would make me feel. I told her that I was awake but paralyzed during the entire surgery, and she told me I only felt pressure, not pain. I felt every second of him cutting my tooth into pieces and every time he bumped the wound, the pain screamed. I felt my gums being cut into pieces. It felt like fire in my mouth. I felt EVERYTHING. These people truly, sincerely, ruined my life with their lack of care. I have nightmares of Harley's face every night. I hear her voice sometimes and I have never heard voices or had auditory hallucinations before. I used to be somebody with a life plan and ambition and ability and I have been completely robbed. After visiting here I don't feel like a person but just Harley's victim. I didn't want to use that wording because I believe she would find great amusement and pleasure in that statement, but I want to get my point across that her manner of care has really set my life on an alternate dark path and I am sure I will not be her only victim. It has been two months since my surgery and the pain has not improved since day 1. My days look like going from the bed with an ice pack to the shower with a hot compress. This giant fire on the side of my face is a constant daily companion. The pain started when I became not-paralyzed from surgery and it never stopped. I am in so much pain on a daily basis and it makes the cracked tooth I used to have feel like a much better option. There is awful burning deep in my gums and jaw that just never ever stopped. They won't help me.

Very courteous and professional staff. Clean environment and great music. Always have fun…read moreconversations too.

As always I had a great experience. the staff is friendly and gets me in and out quickly. The…read morehygienist was great, cleaning my teeth with no pain. Dr. Britton explained what my next steps were and gave me options. I felt like they cared and were there to help me. i highly recommend them!

Went in for what I thought was Botox from a TMJ specialist who was already treating me to get…read moreanother evaluation and NO BOTOX and get charged $598. FOR WHAT? I ALREADY HAD AN EVALUATION. Sorry mother #%%! You want me to relax and try not to stress so much then how about you A holes stop ripping ppl off?! I am not an extreme case! I have no pain, my jaw doesn't lock up. I clench, so all this other bs is just that, BS! I'm not going back! Fool me once but not twice!

Very rude staff. We went in for an extraction consult. We had the appt scheduled for weeks and at…read morethe last minute they called and tried to reschedule the appt for the only date I had already said I couldn't do, stating the Dr wasn't coming in and didn't have to if he doesn't want to. I had already paid $1500 and the receptionist rudely said I'll refund your money without a care in the world. Then refunded at over $100 less then it should be. The office is run down and staff is rude. Thankfully I found somewhere nicer at less the cost. I WOULD DEFINITELY NOT RECOMMEND THIS PLACE!!!

My whole experience was great, from assistants to meeting Dr. La. I am hoping to make him my new…read moreregular dentist

I'm switched dental provers after a move and found Arlington Family through Open Care. I couldn't…read morebe more pleased. Everyone has been very helpful and friendly. Most importantly, when I had to get the shot before my fillings, Dr. La was kind and gentle!! No pain. Olivia was attentive and super supportive, too. Thank you!