Was looking for a new dentist instead of having to travel to Tulsa from Owasso, I called Dental Solutions (Mark Curtis office) on 86th St across from fire department around the beginning of Feb and their earliest availability was 3/30 which I booked. I specifically explained to the lady making the appointment that I have Delta Dental PPO which she said was accepted and my cleaning would be covered, I thought that was great being I was having a hard time finding someone locally that accepts my insurance with it being fully covered for a routine cleaning. I showed up today a few minutes early and after being greeted was asked if I done paperwork to which I replied I never received any. Hindsight, I knew paperwork would be required but didn't think nothing of it since it wasn't mentioned and could've been done in office. After replying I didn't receive paperwork via text, she looks at computer and says I opted out...I was never given an option to opt in or out of anything mind you, after calling to make an initial new patient appointment and receiving a call to confirm last week there was no other communication. Back to the appointment...I asked for physical forms to which it was said they're long papers and it's better to do it on my phone at this point I preferred to do the paper since time was ticking and I already took off work and had to get back. This lady put the papers on the counter, dropped the pen on top and says "there you go". So I stood there in shock almost cause One. I'm new here Two. The audacity of you to be rude just cause you didn't want to deal with paper Three. I Thank God for deliverance. Nevertheless, I filled out the paperwork rather quickly because again, I have to get back to work, then I thought to ask again about double checking my insurance to ensure the appointment is covered especially since what was supposedly done, wasn't & what just occurred. To which she come back and say it'll be $105...I beg your pardon. I said I specifically explained to the rep when I made the appt what insurance I had and if it would be covered & is there a way to see who made appt. She (Stacy) said she's not sure where the confusion was...I asked who made appt she says "let's just say I made appt" WHAT!? I asked, did you make the appt, she said yes. Then YOU maam are the problem, you Stacy caused this confusion, you Stacy told me misinformation & caused me to take off work for nothing and tried to get me to pay for a cleaning. Absolutely not!! I reminded Stacy of her rude behavior and I left to never return again. What a terrible way to treat a potential patient. To everyone, Please go elsewhere and save yourself a headache. If the actual dental care is anything how Stacy was, I wouldn't dare let them even look in my mouth. read more
