Waited over an hour and had to hear them over talking about having to reschedule patients but yet they never came out there to do it. Typical work of a non-functioning team. Your employees can make your break you. Time to rehire read more

We took our 4-year-old son in to have his front tooth looked at. He had hit it on the playground a couple of weeks ago and it started to change colors. We called a head to make sure that this was something they could help with and we were told that they see kids which wouldn't be a problem. We told them we would be paying out of pocket and I think that was the sign they would be able to take advantage of us. Within our experience here it was nothing short of an awful. In short, we feel taken advantage of because we were paying out of pocket. They took X-rays and told us we would have to go to another dentist because they wouldn't be able to help our son. We were told that this was how it works, you come to see them, and they must refer you to a specialist. Come to find out that the place they sent us too could have taken care of us from the beginning. We didn't have to be sent from Dental Depot. Now we have been lied to and feel even more upset that someone took advantage of us. We will never go back and plan to let everyone we know to not take your business there. Completely unprofessional and an amazing lack of customer service skills here. You don't have to know or be able to fix everything, but the lack of transparency is so disrespectful read more

Waited for an hour in the chair numb for my dentist then they start working then stopped to get an X-ray then get another and then 3D X-ray just to tell me they can't do it and I need to see a specialist! Then when I left they didn't fill in my tooth all they way. Won't be coming back nor will my kids! read more

This place is great! Fast, friendly, and reasonably priced. Because this place takes "walk-ins," their schedule sometimes varies a couple minutes here or there, but if I was in an emergency situation I'd hope scheduled patients would be understanding. Anyways, I've been coming here for years and will continue to do so! read more

Dental Depot - Exterior shot - General Dentistry Near Me - Broken Arrow, Oklahoma

Worst run business I have ever experienced in my life. Unless you want to waste a lot of time in your life do not ever come here. You cant make an appointment and come unless you call them again the day before so don't mind coming to your appointment. Even if you do call and confirm they will still call you an Hour before your appointment to cancel you. Once you are seen it will take over two hours just to have teeth clean to see a doctor. What a pathetic joke. read more

they constantly over schedule and are understaffed. extreme long wait times. this happens every time (cleanings/fillings) when I complained they told me that it's because I set afternoon appointments and if i have a tight schedule that I should schedule morning appointments. read more

Edit: This is the Broken Arrow, OK office. I'm not sure why Yelp is saying I'm in San Francisco. If you have ANY other options, please use them and avoid this establishment at all costs. Yeah it looks cool with its trains and whatnot, but once that wears off, you'll be left wondering why the hell you didn't listen to me in the first place. We originally started using DD because they had Saturday appointments available and, with six kids, that was convenient for us. I won't detail every bit of incompetence along the way, but I will illustrate what I mean by way of the story of how they handled my daughter's teeth. All of our children have struggled to wriggle free their baby teeth and all of them have had to have them pulled at some point because they just don't want to come out. The same was true with my daughter whose front bottom teeth were all coming in at the same time. We were told that the baby teeth would eventually wriggle free and come out and that if they didn't, we should come back in a couple of months to have them pulled. Fast forward a couple of months to that appointment when we were told by a different dentist in the same office to wait a few more months. This process went on three times in total, so about 6 months overall; the permanent teeth continued to crowd her mouth nonetheless. After being turned away yet a third time by THIRD dentist in the same office who barely wanted to listen to anything we had to say, we looked around and found a new dental office (Aqua Dental) who would see us fairly quickly and get all of the kids in for their scheduled checkups (this was a whole different issue by now too). Needless to say, her baby teeth were removed during that first appointment when the dentist discovered that she had some kind of rare shape to her baby teeth roots that weren't allowing them to come out on their own! It's amazing what a little competence can do! When I called Dental Depot to cancel the kids' next appointments, they kindly ignored my request and texted me today to either confirm the appointment or they would have to cancel it on my behalf. That's funny. I cancelled it a long time ago. I want to thank them for their incompetence once again, because it prompted me to take a few minutes to write this review on their behalf. In a nutshell, this is what you'll get if you go to Dental Depot. A glorified train-themed landing spot for recent dental school graduates. If you have any sort of complexity to your dental needs, you will likely be rescheduled to a time that is more convenient for them because they will likely be overbooked that day and not be able to address your needs. When you come back, you'll have yet a different dentist who may or may not have the same opinion of the first dentist you saw and you may get a completely different assessment of what needs to be done. If you're extremely lucky, you may get one of the established dentists on staff. Dr. Park is the only one I can remember. Drive around town and look at the different billboards and you'll know which ones are actually there for the long haul. The rest are simply there because they need to be until they can establish their own practice or move on to something better. Generally speaking, the rest of the staff is nice and accommodating, but that isn't enough to overcome the deficiencies of this office. read more

I must say that I have used them in the past and it was OK. today however, they acted as if they had no clue on how to deal with patients. I arrived early so I could fill out any new paperwork, I waited for over 40 minutes, 15 minutes after my appointment was supposed to happen, I was still waiting, no one said it will be a minute or anything. I told them I needed to reschedule and asked why 3 other patients who came in AFTER me were seen before me!! I was told that that side was faster?!?!? What kinda logic is that?? I can tell you that I will never darken the door of this establishment again and will make sure that no one else I know goes there either. You have lost a customer and in these times of need, you would think that you would go out of your way to ensure great experiences for your patients, especially when it also happens to be their birthday!!! read more

They were able to get me in for an emergency filling replacement on a Saturday morning. They didn't try to overcharge me like a previous dentist that wanted 15 times what my insurance would cover. They also identified one cavity that I suspected which will be taken care of in a future apointment, and also noted that I didn't have cavities where the previos dentist found phantom cavities they wanted to overcharge to fill among other dental work that was demanded I do. This place is much more professional. I felt comfortable going here and with my visit. The staff made sure I was as comfortable as I could be. I did not feel any of the pressured upselling for stuff that I don't need as well. read more

Fixed the wrong tooth. Had to go back in few months later. Fix the correct tooth. After other mistakes this was the straw on the camel's back. Mind you the dentist I had before for over 10 years. Never had an issue. They just no longer took our insurance. Thought I would give Dental Depot a try. Was not happy. Two times I was left in the chair almost an hour. Before they even started. I will say the kids liked Dental Depot for their cleaning though. read more

Very Impressive. Went to get my teeth cleaned and est care the day after Thanksgiving and was very pleased. They texted me to remind me of my appt several times (not too annoying) and when I got there I filled out a few papers and got right in. The whole process took around 1.5 hours which is not too terrible considering it was my first time there. The Doctor was fun and friendly and when it was all said and done they had a treatment plan done and how much it would cost. I set up my next appt while there and got a free t-shirt and water bottle. Holla! I give this place a high 5! read more

Dental Depot - They got my grill looking good! - General Dentistry Near Me - Broken Arrow, Oklahoma

My husband and I have recently moved to Broken Arrow and needed a dentist. We were referred by a friend to the Dental Depot. We were extremely impressed at the competency and professionalism of the Dentists and Staff. Amazing experience!!! read more

So this place is nice visually. The workers are really nice and friendly especially Brie. But there is an issue. We just moved her from another city and my wife is pregnant. They insisted on her doing xrays saying she "should" be ok. Ya how above no. Then also when I went they insisted on me doing a fluoride treatment. I'm 30 plus years old. . A little strange in my book but ya the workers are extremely nice read more

They need to drug test employees, it's crazy how bad it smells when you walk down the hall. Felt like I could have gotten a contact high from it. The girl was okay, the dentist was nice. But if you want to get high, go to the Broken Arrow Dental Depot. read more

If there was a possibility of leaving a zero, I'd leave that. My husband had a dental procedure scheduled for over a month. Apparently in the last month, this establishment got a new dentist and the one who originally worked on my husband had left and was no longer working there. The new dentist throws a fit to my husband explaining how he doesn't have enough time to work on my husband and he needs to come back another day. My husband had already made plans with his work to leave early to make this appointment work so this was beyond rude and inconvenient. My husband asked if there was something they could do since he had already move his schedule around so they agreed to monitor the procedure and get part of it started. Then they proceed to tell him that his blood pressure was too high and they couldn't work on him at all... the nurse who took the xrays and gave the oxygen was the only pleasant thing about the experience-- she needs a pay increase for dealing with that wacko of a dentist. For a dentist office, there needs to be a certain type of protocol. It is not my husbands problem that the dentist was too unorganized to review his schedule and records ahead of time. It is complete bullsh*t to think it is appropriate to turn away paying customers. We have dental insurance and only went to this office because the old dentist was so professional and did a great job. I have a feeling this place will lose a lot of clientele because of this joke of a dentist, you cannot treat your patients like they don't matter. If I'm spending hundreds, if not thousands of dollars-- I need to know that my TIME is as respected by the practice as I respect their time for showing up at my scheduled appointment. Will not be going back to this office again! read more

Bottom Line: I was ignored and not made a priority & the clerical staff made a mistake that I get punished for. I was really excited to try this out because my Dad has gone here and likes Dr. Parks a lot and we love how close it is to our house. I made an early appointment before I had to be at work, thinking it wouldn't take that long. I had a good check in experience and it went smoothly. I had Xrays taken which also went well. The staff was friendly and nice and informed me that Dr. Parks was running a little bit behind and that he would be with me shortly. Then I sat in the chair by myself for 20 minutes. 20 minutes by myself, no one came to check on me, and I was completely forgot about. I finally found a hygienist and I told her I had been waiting on Dr. Parks for 20 minutes and that I had to be at work soon and that I would like some assistance. She went to find someone, informed my hygienist about it, and told me someone would be with me soon. A few minutes later Dr. Parks and the hygienist came back and he lightly apologized for his absence, blaming it on a busy morning. He looked at the schedule and asked if when I scheduled the appt if they asked me if it was a cleaning. I didn't remember as it was 2 weeks ago. he then laid me back, looked at my teeth, said all I need is a cleaning, and sat me back up. He then thanked me for coming in and left. The hygienist said that we would need to reschedule an appointment. I'm sorry--what? She said that the staff didn't mark it as a cleaning and because that would take too long, I would need to reschedule. At this point, I am fuming and holding back as much self control as I can to not chew anyone out. We reschedule for 2 days later at that point. Then she walks me out, says I get a tshirt and a water bottle (yeah because that will make up for wasting my time) and then I leave. I have never been ignored so blatantly. The customer service alone would have been bad enough--I never should have been left there for 20 minutes with no check in at all, which is the kind thing to do. But then because of what a front desk staff member incorrectly scheduled, I have to dely this again. I should have had my cleaning today, not have to reschedule. I got there on time, was patient and compliant with everything. Dr. Parks and staff should have profusely apologized and taken care of me immediately. I left the office absolutely fuming, feeling like I am not remotely important to their business, and as though they couldn't have cared about me any less. I'll be there for my cleaning in a couple of days and trust me I'll have another review this experience isn't redeemed. read more

If you ever need a tooth extracted, don't use Dental Depot in BA. They didn't numb me correctly, and when I was coming out of the chair in pain during the procedure, instead of stopping and numbing me more, the "dentist" (and I use that term loosely) just kept going. She didn't even give the nitrous time to work before beginning! Nitrous I had to pay $48 extra for! I'm in more pain now than when I went in, and I SHOULD be numb enough not to feel it. The female "dentist" there has the bedside manner of a badger, and the compassion of an ISIS terrorist. I've had several extractions, and none have been even CLOSE to this painful. Will NEVER go back. read more

I had a appointment with Dental Depot Today.... I was on my way there and front desk person call me to say that I might have to schedule but she'll ask . while on the phone driving she hang up on me. I got there she said you have to reschedule. I ask ok when is next saturday appointment? In March ... or today at 10:30 and you have to stay . my appointment was at 9:00 is 9 :19 and no one waiting in waiting area. but no guarantee that I'll be seen. ok when is the latest in the day you can get me in any day? moday at !:00 . not enough time to request time out at my job. bad Customer service. I work at a 5 star Hospital were customer Service is Big!!!. Will not recommend Dental Depot in Kenosha Broken Arrow. 0 read more

If I could give this place 0 stars I would! 1st off the cleanings are not done in the proper order!! So you don't really leave with a clean feeling mouth.. And the last two filling appointments I've have were nightmares!! The 1st one I sat in the chair with the laughing gas on for over an hour on before the doctor even saw me! So then my second appointment I was suppose to have two fillings done total. one either side.. After taking my payment for both they took me back.. Then two techs came in and they told me theycan only do one filling and I will have to come back for the second one.. Which if I did that I could not come back for another 2 month due to my jaw issues.. Well they then went to talk to the doctor and he said he never said he would do two at the same time which is a lie!! So they then sent in another tech to tell me Dr Parks Monday's are always busy and he sees 6 to 7 patients at the same time which is NOT MY PROBLEM!! I just picked this day since it was the next available appointment.. They are ALWAYS OVER BOOKED! And he rushes all of his appointments!! So I do not recommend the office at all and I am now currently searching for a new denstist! read more

I had the absolute worst experiance of my life at this place if I could give it negative stars I would. Dr. Ta is the most incompetent dentist I've ever been to. She yanked on my ONE wisdom tooth for two hours and gave me 15 shots in the mouth still couldn't get me numb! Then had to have assistance from Dr. Parks who was great! He Came in gave me two shots boom, I was numb, he then popped my tooth right out! In a matter of two minutes he did what Dr.ta was trying to do for two hours. I was literally crying so hard my face was already so swollen, i was in so much pain, my face is bruised and I'm pretty sure she broke my jaw... But the dental assistant I had was a rock star and she needs a raise, her bed side manner is a million times better than what the DENTIST HAD!! Ruby the front desk girl is an absolute bitch, she has an attitude about everything she should be fired on spot. Do not EVER GO TO this place!! read more