Can't handle anxious patients or children. Had to leave mid-operation because of my child's fear…read moreand the Dr/staffs inability to care. Strong cigarette smell from staff & they left member information left out for us to see (not our information, someone else's).

Quality of Care Bedside manner…read moreUnprofessional Go anywhere else. Dr. Stanchina should be forced to retire. Don't bring your family or yourself to this practice.

Dr. Ruprecht is as good as it gets. He is caring and goes over everything with me. I have had a…read morecrown fall off and he took care of it promptly explaining why the previous dentist I had not prepared the tooth right. Each time I have something done he makes sure I am good and numb before he starts.

HIGHLY RECOMMEND…read more FIRST STEPS: the initial phone calls were great. CLEARLY walked me through what I owed at the day of surgery. I got in MUCH faster than anticipated!! CONSULTATION/SURGERY DAY: Surgery day.. the NERVES!! If this is you, keep reading. I HATE the dentist and hate getting my teeth worked on. I was nervous also because of the mixed reviews on here, do not let that deter you. Read them with a grain of salt.. I expressed my fears/concerns to staff and despite probably hearing from every patient how nervous they are, they were kind, quick to listen AND reassured me I was in good hands. The consultation was quick and to the point. DON'T get in your head! This is truly not a thing you need to be nervous of. *if you have super high anxiety that's not controlled then you should already be looking elsewhere-save yourself time and tell them on the phone appointment!* SURGERY: I had all 4 wisdom teeth removed and am almost 30 years old. One tooth was wrapped up in nerves etc. however Dr. Farbod is the BEST person for the job. His skill level backs up all of the credentials and degrees. Incredibly smart man and detail oriented. He is fast, and gets to the point. In his line of work, this is great. TRUST the process! If you have anxiousness over this let me tell you right now, take a deep breath because you are not only in good hands, but you'll make it through this and be better off. How lucky are we to have such a specialized, skilled Doctor in our neck of the woods!!? It doesn't get any better than this! We are so lucky! Thank you facial institute for all you do!

Horrible office experience. Continued to send bills to be more than twice the quote they provided…read morethat it would cost in total. Beware of bait and switch pricing especially if you are on a budget. They are completely unwilling to take any responsibility for their misquote and will not work with us at all. I would not recommend

I was so pleased with Peninsula Family Dentistry recently when I had to have a crown put back on…read more I'm up here for the summer and I'm going home in a week and just wanted to have it put back on until I get home. I called the Negaunee office and they were able to get me in that morning. Andrew Ekdahl was the dentist who took care of me. He was so very conscientious about getting the crown to fit right. They offered to do ex-rays, but I told them I haven't had any problems, and I will be home in 2 weeks and have a dentist appointment coming up, so I'd just rather have it put back on. I give a 5 star rating!! Carolyn T.

Very unprofessional. 8 months and I am still trying to get the billing done correctly, so many…read morephone calls and it still is not corrected. They didn't bill my insurance and then sent a claim to a debt collector after only a month and never reached out for me for the insurance info again. They also said they were "swamped" and that they couldn't file an insurance claim again. False, I had to finally do a 3 way call with the insurance company to get Aspen to bill them. It's been a nightmare and I still don't have my reimbursement from them bc they sent the wrong x-rays twice! The only positive I have for Aspen is they got me in quickly and the tooth extraction went well. Oh and the office manager has taken my calls but the results are disappointing. I would stay away from ANY Aspen Dental as they are managerially incompetent.

Facility is dirty, not well maintained and was not hygienic…read more Staff, although friendly, was not professional as compared to other dental offices I have used. This includes, but not limited to: lack of introduction, did not explain benefits and procedures prior to service, lack of ppe and professional wear, service was incomplete (first time ever coming for a check-up and not getting the cleaning at the same time, now booked for a separate date that is 4 months out), etc... I will not be back and definitely do not recommend your services.