Where do I even begin! OMG, I went in here to look around b4 I returned home off business trip. I…read morehad some extra money to spend. So, I saw this jumper I thought was a sundress. However, for 1st time in 18 days in Guadalajara, did anyone ask to take the item and hold it at cashier. So, I said I may want to buy more stuff. She's like it's our policy. I'm not sure because as I looked around to find someone holding their items I couldn't find. So, I asked to speak to manager who was missing in action for like 30 minutes. Finally, we both used translator to speak to each other. Both of them apologized, but never said whether it's their policy which is a horrible policy. I was trying to give them the rest of my money before I left. I was in such a good mood b4 they slapped the smile off my face so early in the morning. I bought, the item, and left because I have a Bermuda vacation coming up & thought that outfit would be so cooling & nice on a hot day. Not sure what else the store has because I didn't get a chance to see before store employee walked over acting like she was helping just to upset my flow. So, the Donkey store of the week in Guadalajara is this one. Do not shop there. If that's their policy it's a horrible policy to have. Shop at Liverpool which is like a small Macys or Surburia also nice & they have a bathroom because In Mexico you have to pay 6 pesos to use public bathroom. I needed a Starbucks coffee after these idiots try to spoil my day. I told them they lost a future customer. I'll be doing regular business in Guadalajara so they're losing money. Now I know why store was sorta empty. Nobody in their right mine frequent a store they don't feel comfortable. You've been warned. Adios!

I have been buying purses form this place regularly for about 4 years. The purses are gorgeous…read morewithout a doubt. UNFORTUNATELY, One of the first purses I purchased started to come apart.The handle was unraveling. I set it aside and waited until my next trip to Guadalajara... hand carried it to make sure it didn't get more damaged. I took it into the shop and spoke with Octavio who assured me it was an easy fix and even though I had it for a few years they stood by their quality and would have it fixed for me, possibly for a nominal fee. Which I was happy to pay since I do use this purse! I also bought an additional 3 purses on this visit. Fast forward 3 months later, many un-returned emails by me, a few phone calls and a few in person trips by my cousin who lives in Guadalajara. He was given the run around, and just today told the purse was not touched. It will not be fixed an he can pick it up next Saturday. I think if this was going to be the case- from the begining they should have told me so sad too bad... take it somewhere else to get repaired. I am so disappointed. I am even scared to use any of my other purses because I am sure they will fall part within time. This company who says they stand by their work and craftsmanship- seams to only say that in their sales pitch. Beware.

I bought a gorgeous and unique turquoise carved leather handbag here in 2010 and have been madly in…read morelove with it since then. It's true that the durability is not great - the string that was holding the handle to the bag started to unravel within maybe a year of purchase, but I was able to fix it myself pretty easily with some glue. Now, 7 years later, the vivid color has darkened and the strap has become detached nearly completely, but I still love the purse. If I can't get them to ship me a new one I will get the old one repaired and keep using it until it completely falls apart. This purse is just really special.