I have been buying purses form this place regularly for about 4 years. The purses are gorgeous…read morewithout a doubt. UNFORTUNATELY, One of the first purses I purchased started to come apart.The handle was unraveling. I set it aside and waited until my next trip to Guadalajara... hand carried it to make sure it didn't get more damaged. I took it into the shop and spoke with Octavio who assured me it was an easy fix and even though I had it for a few years they stood by their quality and would have it fixed for me, possibly for a nominal fee. Which I was happy to pay since I do use this purse! I also bought an additional 3 purses on this visit. Fast forward 3 months later, many un-returned emails by me, a few phone calls and a few in person trips by my cousin who lives in Guadalajara. He was given the run around, and just today told the purse was not touched. It will not be fixed an he can pick it up next Saturday. I think if this was going to be the case- from the begining they should have told me so sad too bad... take it somewhere else to get repaired. I am so disappointed. I am even scared to use any of my other purses because I am sure they will fall part within time. This company who says they stand by their work and craftsmanship- seams to only say that in their sales pitch. Beware.

I bought a gorgeous and unique turquoise carved leather handbag here in 2010 and have been madly in…read morelove with it since then. It's true that the durability is not great - the string that was holding the handle to the bag started to unravel within maybe a year of purchase, but I was able to fix it myself pretty easily with some glue. Now, 7 years later, the vivid color has darkened and the strap has become detached nearly completely, but I still love the purse. If I can't get them to ship me a new one I will get the old one repaired and keep using it until it completely falls apart. This purse is just really special.

I loved the staff they were very helpful. The quality of the boots is amazing. Definitely the only…read moreplace I'll be buying boots from!'

Sad. People here lie. I found 3 pair of crocodile boots I loved. They only had my size in the…read morepartial croc boots, but the cording on one boot was tan, the other was black. They asked us to wait. While we waited the girls in the shop screamed as they saw a rat down the stairs. We waited more than 1/2 hour. They presented boots, I touched them and had black shoe dye on my hand. Same boots, touched up. For the purchase of 2 pair and a belt and our more than 90 minutes in the store waiting for sizes and the "new" dyed pair. They offered 3%. Sadly I walked away. Nobody understood the problem with the lie.