Our first visit to this shop was to inquire about a high-end touring bike (his first) for our son,…read morean accomplished distance runner and health/fitness enthusiast, to use in supplementing his road training. We had done a bit of research but needed a fair amount of guidance, and so were a bit nervous about being treated as "know nothing noobs" by some experienced staff in a specialty shop. Our fears were immediately and permenantly dispelled within the first few moments of working with our salesman, Ben... he was extremely knowledgable, personable and patient in anticipating our questions and providing us with clear, unbiased, non-judgemental guidance on selecting the proper bike for our needs. We found a great machine at a deep discount, and arranged to pick it up over the coming weekend, as we were eager to get our son on the road to take advantage of the cooler fall weather to train.
Our second visit to the shop was to pick out some needed accessories (pedal clips, shoes, helmet, etc.), and this is when our buying experience with the CycleFit staff got even better, further convincing us we had come to the right place. We met this time with Bill, another experienced staff member, who patiently explained the various options for pedals/clips/boots and helmets, and helped us select a flexible, lower-priced set-up (rather than trying to steer us toward more than we needed).
When we went to pick up the bike the next day, Ben spent time to custom-fit the frame to our son's stature and reach, again explaining in clear language about the optimum settings for his build, training style, and athleticism. When Ben was finished, our son was beaming and anxious to hit the road... which he did in earnest the next day, touring the local rail trail for a planned 20-mile ride. Unfortunately, he soon had a stroke of bad luck, hitting a large patch of broken glass that some inconsiderate fool had left covering the trail, blowing a rear tire in the process and having to walk/carry the bike the 4 mi. back to his car. Totally disheartened, he called CycleFit to inquire about repairs... and was treated to the best possible after-market customer service, including a free replacement tire!
We thoroughly enjoyed our buying experience at CycleFit, including learning from the excellent staff there. We look forward to a long association with this business, and recommend them without reservation to anyone seeking a quality cycling product at a fair price, with superb customer service both during and after the sale.
