Bought a 2009 Chevrolet Traverse with 165, 000 miles from JT Auto, Brookpark Rd., Parma They…read morebasically sell automobiles that are questionable at best. They will not allow your mechanic to check the vehicle, saying that their insurance does not allow them to do so. The check engine light came on after we drove home. Our mechanic said it should never have been sold due to a wobbly rear tire safety issue. This vehicle has a history of timing chain problems from the beginning of this model, which causes Check Engine warnings. Do not buy a vehicle from this Dealer! It is sad that there is no Lemon Law for used vehicles in Ohio. This vehicle was a Lemon starting from 2009 with Timing Chain issues through 2015. This vehicle is not worth repairing at $4000 plus????? GM should have recalled this vehicle. Check Google for pages of complaints on this Model and similar GM drive trains. Dennis C.

BUYER BEWARE: Purchased a car from JT Auto on November 30th and the engine locked up 7 days later…read more After having the car inspected by a reputable repair shop I was told the car was trash when I bought it. I called JT Auto and the salesman told me that he doesn't know anything about car mechanics that they just sale cars. DO NOT BUY A CAR FROM here.

My salesman Larry - is like no other used car salesman, he made the car buying experience…read morewonderful! The dealership is full of friendly people as well. I will be sending my friends to National Car Mart for their next vehicleLL Lizabeth R.

If I could give National Car Mart the rating that they deserve would be zero. Ad a business they…read moreshould stand behind their business and products. Purchased a 2013 Ford Fusion and was advised by Adam which is a salesperson that the vehicle only needed the windshield replaced. And on March 10th, 2023 after signing the paperwork the same day car shut off four (4) times and was advised by Adam to bring the vehicle back and he would get it taken care of. Today, March 18th, 2023 a week and a day later go to pick up the vehicle after they had the vehicle for all this time and still shutting off. I do not recommend this business for a place to spend your hard earned money. This is one business that do not stand behind their products nor men of their word.

I was looking for an investment vehicle for my turo account, I ended up finding a 2016 Dodge Dart…read morethat was super clean just had a cracked rear passenger wheel in which the dealers informed me that the new wheel was already ordered before I was ever visited. My wife and I want to Thank the young lady Mia Casey she helped us get a pretty good deal, so good her superiors didn't like something she did Sh e contacted me the next morning telling me good luck with my business ventures and that my car should be ready for pickup soon She also added that she QUIT! That day because of the backlash of our deal! I feel bad for her but she is a very smart young lady it just her time to advance and flourish. I wouldn't have made a deal had she not been there that day And for her I rank Without her I'd rank 3 Stars

I needed a car asap and at a reasonable price. They were able to take care of me right away. Thanks…read moreto Enzo auto I am know able to go to work.

Great experience! You dont hear that much about a car dealership ... do you??…read more From the time we walked in there was a friendly and genuine feeling. No high pressure salesman. Just real people making a living buying and selling cars. Best experience buying a used car ever! Thanks Mike!!! You Rock!

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

Great experience from the start. Professional courteous and attentive. Answered all of my questions…read moreand no pressure!

Salesman Lance was actively working with me to sell me a V6 Camry, one I was very serious about…read morebuying that was sitting on the lot for a while. I pointed out some issues that needed fixed & he told me he'd give a call when it's finished being worked on A week passes and I give a call; I'm told it's almost done and they'll call me back in a few days when the last items are delivered/installed. Never got another call back, but instead got the text below. Found out he sold the car without bothering to give a courtesy call or text. I took a 50min drive to Twinsburg for him to tell me that he sold it before that text was sent!! Just another stereotypical slimeball dealership & salesman, avoid at all costs. Not even mentioning that he smoked in it while using it as his personal car for 2 months until it sold trash

Bought a 2016 subaru forester low mileage at a great price no problem with it would buy here again…read morevery helpful through the whole process

I went to Montrose Westside Wholesale Outlet and was able to purchase a great car at a reasonable…read moreprice. The staff was great and worked hard to get financing for me at a time I really needed the help. The sales professional I worked with was Taylor Paugh. She was great! Very friendly and professional. I found her to be very knowledgeable and was able to answer all my questions satisfactorily. She made it a pleasurable experience. Carol E. 08/23/2019

BEFORE YOU SHAKE HANDS, you may want to double and triple check with the salesman, the used car…read moremanager, and the store manager that they actually will sell you the car. We offered to purchase a car at this dealership and the offer was accepted. We shook hands with the salesman and a manager. We were paying cash so were asked to wait while the papers were drawn up for sale. An hour later (after being told repeatedly the papers were coming and would not be much longer, the used car manager came over to say that they could no longer sale us the car. They counteroffer was to have us finance the car so the could get their kick back from the bank (and we had already told them no during the negotiations). I flipped over the business card of the salesman that referenced wanting to earn business through trust? I don't think this is the way to do that. I would strongly strongly urge consumers to be cautious if you plan on shopping here. I reached out to headquarters to share my experience and have not gotten a return call. GOOD LIUCK!

Carface has a huge selection of vehicles. The lot has just about anything you'd want, amongst cars…read moreand SUVs. I drove a couple with Tim and decided on a very nice Buick Enclave. Had a full schedule so made arrangements to come back the next. Tim had everything ready for me to sign and make the process easy. Dealership or finance requested additional documents that lengthened the process but it was still fairly quick. I'd buy from them again.

called ahead to set up an appointment and when i got there Tim was already waiting for me. he asked…read morewhat kind of car i was looking for and what i needed it for. i liked that he actually tried to help me find the right car

Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an…read moreappointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience.

I'm beyond frustrated, and honestly, I feel taken advantage of…read more I bought a car from North Coast Mitsubishi West Cleveland and trusted them when they sold me a service contract. I later decided I wanted to cancel that contract -- something the actual contract says I have every right to do. It clearly states I can cancel by contacting the dealer in writing. But when I went back, I was told by Finance Manager Dean Eshghy that I could only cancel if my car was repossessed or totaled. That's nowhere in the contract. I showed him the section myself, but I was completely dismissed. No explanation. No accountability. Since then, I've been bounced between the dealership and the warranty administrator, with each telling me to talk to the other. I've sent a formal complaint, made phone calls, emails -- and still, no one has resolved anything. I've asked to speak to management and even provided my phone number multiple times. Still no help. No action. It's like once they had my money, they couldn't care less. I've been polite and patient, but enough is enough. This has dragged on far too long. It's not just bad customer service -- it's dishonest. They're refusing to honor a contract they wrote. If you're thinking about buying from here, think carefully. They'll smile at you during the sale, but once you walk out, you're on your own. Don't expect integrity or support if something goes wrong.

Stevie is an amazing salesman. He got us in a great car with a great price in no time at all. Would…read moredefinitely recommend shopping with him when looking for a new car