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    Dempsey's Too

    4.8 (5 reviews)

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    Fresh Kitchen New Tampa - Six bowl

    Fresh Kitchen New Tampa

    4.4(119 reviews)
    6.4 mi•New Tampa
    •$$

    This is a mini review. Yesterday we were perplexed, trying to decide what to have for supper. We…read morebounced around a whole lot of ideas and decided on Fresh Kitchen. And so glad we did! The food itself was excellent, as it usually if not, always is. This review is really about the surface. Yesterday was the first time we had them do our ball in store as opposed to online ordering. And what a huge difference! First, the service was warm, friendly and phenomenal. Second, the portion size is different. If you have them create the bowl with you at the counter ordering and making the selections. I highly highly highly recommend doing it that way. Not that there's anything wrong with online, it's just this was so much better. And the icing on the cake, we had a forgotten reward that they found for us in the store. So phenomenal dining experience for very little money. We were generous with our tip. And in-person ordering going forward. I took all of 3/4 minutes for them to put our bowl together.

    As someone who quite fancies Fresh Kitchen, I was genuinely looking forward to my visit today. I've…read morebeen coming to this location for years, and I've always considered Fresh Kitchen one of the better bowl-food chains out there. The menu has plenty of fresh, flavorful options for vegans and meat-eaters alike, so unfortunately, today's experience was especially disappointing. I ordered a Six Bowl loaded with vegetables and spiced chickpeas. I sat down, took a look at my food, and noticed a small hair in the bowl. Normally, I'm fairly nonchalant about things like this, but as a pregnant customer, it immediately grossed me out. I let a team member know, expecting the concern to be handled with a little care and understanding. Instead, the manager came over, took the bowl, and--after I had already pointed out exactly where the hair was--stuck his finger into the food to look for it. He then removed something and placed it onto a napkin, only to tell me that he couldn't find the hair. The problem? I could literally see it on the napkin. At that point, it wasn't even about getting another bowl. He did offer to remake the food, which I appreciated, but the interaction left a really unpleasant impression. I felt as though my concern wasn't being taken seriously and, frankly, as though I wasn't believed. Fresh Kitchen promotes itself as being committed to providing healthy, fresh food, and that's exactly why food-safety concerns should be handled promptly and professionally--regardless of how small the issue may appear. If I'm spending nearly $17 on a bowl of vegetables, finding a hair or eyelash in it is not something I should have to debate or defend. The food itself? Still delicious. That's what makes this even more frustrating. I genuinely enjoy Fresh Kitchen and have supported this location for years. But great food can only carry an experience so far. Management matters. Customer service matters. And how you respond when something goes wrong matters even more. I originally planned to dine in, but after the interaction, I decided to take my replacement bowl to-go. Unfortunately, I won't be returning to this location. Fresh Kitchen: 10/10 for the food. Management's handling of my food-safety concern today: a very disappointing 0/10. I hope this feedback is taken seriously, because I would much rather be writing a glowing review about how much I enjoyed my bowl than explaining why I left feeling uncomfortable and unheard.

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    Fresh Kitchen New Tampa - Bar and menu

    Bar and menu

    Fresh Kitchen New Tampa - Custom bowl with grilled steak & bbq chicken. And yes, it's better than it looks if that's possible!

    Custom bowl with grilled steak & bbq chicken. And yes, it's better than it looks if that's possible!

    Fresh Kitchen New Tampa

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    Dempsey's Too - salad - Updated September 2026

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