This company is not trust worthy. Their work quality is so poor that I could have done better just buying a machine and doing it myself. But in reality, they always move your appt or just don't show up. So you cant count on them showing up anyway. read more

Duncan at Deluxe Carpet Cleaning was very professional, prompt and open to rescheduling a couple hours due to a power outage. He also was open to adding services I had not requested until the last minute. Came back to my home the next day to redo a concern. We did ducts, carpet, tile and marble. Great service! Thank you! read more

This is a BAD Company! They claim that the way they clean carpet is better than the Companies that use extracting machines to deep clean and remove the dirt, etc. They use a rotating brush machine that does not remove anything from the carpet. They claim their 'special solution' breaks down dirt, pet stains and gets rid of pet urine smell so that 48 hours later you can just vacuum all of it right up. Well more than 48 hours later, I vacuumed the carpet and I could smell pet urine so later when it got dark, I used a black light to see if they got the pet stains out.  It did not even touch them, they were still there! So they sent their best Technician and he shows up with a squirt bottle of the 'special solution' but all it did was smear the stains a little bit and they would still stink. I kept trying to get them to fix the problem but they finally blocked me. I found a good 'home made solution' on youtube that got rid of the pet stains and smell. I also used a carpet extractor and the stuff it pulled out was filthy! So much for their 'special solution' that is supposed to break down all the dirt in my carpet! I was scammed! read more

See all

My carpet is dirtier than before they came. Find a different company. They do not extract dirt (or water) from your carpet. They don't use a steam cleaner or any kind of extraction cleaner. I called them because my kids dumped syrup on the carpet. They seemed confident they could get it out. Now the syrup is in more of my carpet than before. I also had them "clean" carpet in a high traffic area. It neither looks nor even feels any cleaner. They have a 100% guarantee. They 100% guarantee they will take your money. If you complain about the job and ask them to do it or refund you, they will send back the technician who will first call you and yell at you about how your carpets are really dirty and it's impossible to clean dirty carpets. Why would I call a "professional" company who "cleans" carpets to clean dirty carpets? read more

I used Deluxe carpet cleaning several times. The first two times I got the same guy and he was very diligent and great. The third time I got a different guy, and asked him where the other guy was. That's when I found out that they are basically a booking service for independent carpet cleaners. The third guy had a vacuum cleaner that sounded like a lawnmower. He also smelled like smoke. He did an OK job, but when it came time to write it up, he had all these reasons why there were surcharges that were unexpected. I had a master bedroom, a small front room, and three 8 x 10 area rugs and it was about $250. I decided I wasn't going to use them again. But now, four years later, I continue to get calls from them every few months. I tell them the same story , and they promise to remove me from their calling list. I had to block their number. read more

0 Stars! DO NOT USE THIS COMPANY FOR YOUR CARPET CLEANING! These guys are bullies. They threatened my mom to not cancel her appointment by saying that the people there need to provide for their families and everything. I called for my mom to cancel her appointment and the guy said they never set the appointment for her because they knew she would call and cancel. This is a terrible way to handle business and terrible customer service. DO NOT USE THIS COMPANY FOR YOUR CARPET CLEANING! read more

Deluxe Carpet calls a lot. A man vacuumed beforehand as promised. I didn't feel confident that he liked having to do that. Some things weren't vacuumed up and done dust balls and things still on carpet after he left. I was given a price of 89.00 by Seth over the phone. We agreed it would cost extra to add another room. No up sells he said unless we had pets. He added on a 40.00 deodorizer charge which we never discussed. read more

We were really excited to receive this service as we had a good experience in the past, wish we could say the same, but unfortunately that wasn't the outcome we received. On a call back, the technician was really rude. During the whole encounter he gave us the impression with his snide comments that he was doing us the favor by cleaning our carpets.....even though last I recall we were the ones paying them for the service. If this technician is any indication of how they do business, avoid doing business with this company. read more

These people are sketchy and their service is awful. They persist in spamming my phone despite blocking nearly a dozen different phone numbers that they have called from. STAY AWAY! read more

Had a new roommate move in today and he tracked in all kinds of mud and snow. It was awful. My normally beige carpet was a deep chocolate brown with tracks through the living room and down the hallway. So I found the nearest Carpet Cleaning business on the net and got a hold of Deluxe Carpet Cleaning. The gentleman was professional and got me into the $79.95 package, 2 rooms and a hallway. I fully expected to wait till tomorrow but they said they could come out tonight and got here about 45 min after I called. Zach came and cleaned the carpets. Great guy. A couple of their other crews came by and helped him out and all was said and done in about 40 min all together. Zach did try to get me to buy stainguard, sanitizer, and get my vents cleaned out, but I just needed the carpets cleaned nothing more. He was good though. I am in sales myself, so I can appreciate the effort, haha. I am completely satisfied with their work and would definitely refer them to anyone who wants good, cheap carpet service. Thanks guys! read more

An appointment time means nothing to them. They have more often than not run one or two hours past the appointment time. I had two heirloom rings and a silver necklace before they cleaned my carpet. Now these items seem to be missing. If I could give negative stars after eight years of using their service, I would. read more

Good work, but I didn't need to know your social life via your overhearing your phone conversations

I used the Orem service. While the technician was friendly and polite, the service was mediocre. I could have done the same job with a rental from Lowes or Home Depot. Afterwards, the technician pushed hard to sell other services--stain guard, sanitizer, vent cleaning, and another carpet cleaning in 6 months "for a great deal." I'm most annoyed with their aggressive telemarketing practice. Once you call them, you are forever on their phone list whether you want to be or not. I hired Deluxe Carpet Cleaning in November 2011 and have received phone calls from their sales department about every three months since, even though I've asked them repeatedly to take me off of their list. Highly annoying and reason enough for me to never use their service again, nor to recommend them to anyone that I know. read more

First, he showed up almost two hours late. As I called the main office, they didn't even provide an apology. When he got to my house he was very apologetic and very nice. The actual cleaning wasn't amazing, but it was reasonably priced. Because he was so late he gave us a free deodorizer. I expected more than that, such as a price reduction, for waiting around for so long. After he had been cleaning for a few minutes he had two colleagues show up to speed up the process. That was nice being that I waited 2 hours for him to arrive. He was stuck in traffic, but the main office should have sent someone else at that point. I don't blame the technician that finally arrived. I blame the office for not being more assertive and not having a desire to be punctual. I probably will not be calling them back because I was not impressed with the office staff. read more

The carpet cleaning is ok, but the people who schedule the appointments are awful. There are plenty of carpet cleaning companies. I would definitely recommend ANY company rather than this one. I have never had anyone who works with customers yell at me like this guy did. All to reschedule an appointment. Don't give this company your business. read more

Carl is EXTREMELY disrespectful. He said he's the manager of this business. He won't give me Brandon's number because he "can't contact his contractors." I told him I was told he'd call half an hour in advance so he has a cell phone, but I just need the number. He said, "if he said that then he will. I don't understand why this so hard for you to understand." I told him. I'd be writing a bad review because of the poor customer service. He said "make sure you write that you're a quality customer for cancelling the day of and that you're the one dishing out attitude." I will NEVER work with this company again because of Carl's awful attitude. read more

Non stop solicitation! I booked them to clean the carpets at a business I worked at years ago. I'm no longer associated with that business but they call multiple times every month to market their specials despite that I've asked them multiple times to remove my number. They are rude and unprofessional. read more

They call over and over again to solicit their services, and I had been thinking about getting my air ducts cleaned so I finally agreed. The technician tracked in tons of dirty snow all over my stairs. I'm having to go through and fix my return air vent covers every one of them was screwed back into the wall crooked. He asked about doing an enzyme treatment. I specifically asked if there would be any problems with allergies and asthma, he said no it would help with them. Almost immediately after he starts spraying chemicals into my vents we started coughing. The "enzymes" are actually cleaning chemicals and fragrance to cover the smell. They're terrible! I've had a migraine from them since yesterday and they sent one of my kids into a full-blown asthma attack. The price quoted on the phone by the time they leave isn't anything close to what they charge. Not recommended! read more

This is by far the worst company I have ever used they are liars, late or don't show up for appointments. They tricked me in to some 1 year service agreement but marked both services at the same time. showed up 2 hrs late and had 2 guys show up worst job I got 2 stains out with my Bissell they couldn't get out... Tile guy came out and cleaned my tile and when he was cleaning the grout no smell went to his car and brought a machine in after turning it on my house smelled like urine I asked the guy what that smell was blamed it on my dog ... never has accidents in the house we have a doggie door. wet paws maybe but never urine ....I asked for half of my money back but they refused .. WASTE OF MONEY DO NOT USE THESE LIARS read more

Terrible!!!! The technicians were 2 hours late getting here. After I called to find out why they weren't here yet I was told they were on their way and waited over an hour until they got to my home. Once they were here they just chatted for about 20 minutes before they started to actually work. I definitely called to voice my dissatisfaction. I won't be doing business with them ever again! read more

This company practices bait and switch sales techniques. Be careful they will take you for 2-3 times what they quote you. I would suggest that if you need any duct cleaning done call someone else. read more

They really do clean the carpets well. They are friendly and courteous. HOWEVER, one of their reps stole several pieces of our jewelry. Since the cops can't PROVE it was either of them, the company feels they have no obligation and so REFUSES to compensate for any of it. These were heirloom rings and very precious to us, and my husband's favorite watch. They claim to be bonded and insured but they won't act on it. They may clean well but we will never use them again. read more

I bet these 5 star reviews are fake. These guys are horrible. I had to have another carpet cleaning guy Come in and redo my house because the carpets didn't look any better. They actually made an ink stain in one of my rooms worse. They showed up in a Chrysler 300 with cheap equipment. The guy told me that's the best he could do and he couldn't guarantee the living room. I requested a refund but they said it's againts state law to give refunds if I don't let them redo their work. Why would I ask them to redo the work if they tell me that's the best they can do and they can't garurentee their work?! I used United carpet cleaning 2 days after I hired deluxe and they did such a great job! I wish I would of just called United to begin with. I promise the extra little bit of cash is way worth it. It was like 50 dollars more than deluxe and the work they did was a hundred times better. The United guy was extremely knowledgeable and very professional. I just want ppl to stay away from this company and not have to go through what I had to go through. Use United carpet cleaning, you won't regret it. read more

My 84 year old mother-in-law with Alzheimer's, was contacted by this company and offered her the $99.95 three room special. She accepted and once they arrived and reviewer her rooms, they up sold her additional services. They offered to clean her hall, couch and chair. They suggested the deodorizer even though she does not have a pet and the stain resistant treatment as well. When it was all said and done they charged her over 4 hundred dollars. When I called them, they said they go over the cost's prior to starting the work. However, it wasn't until I went over each of the costs that I realized that they were per room and not for the total job. Buyer Beware. I consider their practice to be deceptive. How do you know what to ask if they don't explain what is actually covered and included. It wasn't until I went over each of the costs and said that they didn't add up to the total charged, that I learned that the charges were per room and not for the total job. I learned a similar lesson when on a visit to Jamaica a woman offered to braid my daughter's hair for a dollar. I thought that was extremely reasonable. It wasn't until after she spent 2 hours and 120 braids in my daughter's hair that I learned that it was actually a dollar a braid. It was then I learned that there are still pirates in the Caribbean and that naive and trusting people can be taken advantage of. Unfortunately it appears senior citizens as well as the naïve and trusting people can be taken advantage of in our local area as well. Caveat emptor "Let the buyer beware" They did a good job on cleaning the carpet, the hall, the couch and chair. I can't complain about the job, just the fact they also cleaned my mother-in-laws wallet out as well. read more

If I could leave negative stars for this company I would. They wouldn't honor the carpet cleaning contract as written. Cash disappeared when the ducts were cleaned, and the man signed his name as deepthroat. I complained about it to the company to no avail. I asked them to not contact us any longer. However they are very aggressive about marketing and called us consistently for years, and even dropped by to try to sell their services. Nothing I said would make a difference, until they finally slowed down within the last year or so. But today I learned that they are using our name as a positive reference to sell to our neighbors. So on top of being overly aggressive and breaking contracts, they are lying to our neighbors. Perhaps these people should be in another line of work. Customer service is obviously not their strength. read more

I feel like I was taken to the cleaners. Made an appt to have 10 supply and 2 return ducts cleaned. More were found and I agreed to have those done as well. Low n behold, a mouse dropping was found and a magic enzyme is available to treat. Treatment came in 2 strengths with the weaker costing $250 and the full strength for $500. By then my wife was questioning everything after I said I'd need to research and would get back later. Long story short, it was my fault for buckling under pressure and paying for something that came with a warranty that wasn't in writing and I highly suspect isn't going to work. It was also my fault for allowing this to happen when the tech didn't know the product name he was applying. Don't make the same mistakes and don't use use this company for duct cleaning. Also, research reputable places before choosing. A little homework will take you a long way in getting the service you need. read more

I used this company about every 3-4 months for about two years. While the carpet cleaning was done well, the service got so bad and the odd encounters more frequent that I stopped using them. First, I always had to move the furniture for them. Second, they were always hard on the up selling saying their service was worthless without this or that add on. Third, and finally, they were always late. Each time got worse and worse. Once, my technician was very late and his manager came out instead. This guy talked on his blue tooth the entire time very loudly complaining about his technician, finally having a big conversation with the missing tech on the phone in front of me, which I felt was unprofessional. Before he left, I accidentally got footprints on the stairs and he got mad at me and complained about me making him do extra work. The last time they came out they were 4 hours late- I'm not joking! 4 hours, and when I got a call about 3 months later asking to schedule my next appointment, I very politely explained that this was unacceptable and I would not be able to use them again. I'm honestly only writing this review because I got a call again last week and the girl on the phone was epically rude to me when I told her why I didn't want to use their service. She was so offended and basically admonished me for not giving them a second chance. I wasn't rude to her, I just explained what had happened. I do not recommend this company. read more

Very horrible job came back to redo still horrible job the system they use does not work unless your carpets are already cleaned I do not recommend this company unless you want to throw away $600 I rented a Rug Doctor and did a hundred times better than what they did I'm not saying the Rug Doctor was perfect but the hell of a lot better than $600 for shit work read more

do not sign up with these ppl they will constantly harass you in calls they sale your phone number to telemarketers their service is horrible..we used them for years they over charged and did not so great a job my mom who is a senior citizen was taken advantage of and didnt know better. we paid alot of money to find a good place and after ten carpet places zero rez won, haven't had to have our carpet cleaned in over 6 months im not related to them dont know anyone just know a good product when i see one. read more

I just had my carpets cleaned by Deluxe. My carpets look like new again. I was thinking about replacing them. But getting them cleaned by Deluxe saved me thousands of dollars and they look new. The technician was very professional and timely, The funny thing is they changed me $1.50 more than I was quoted. I called them and the owner not only credited my card the $1.50, he was so apologetic and told me that they would only charge me 50% of the quoted price for the duct cleaning that I had already scheduled for the next week. He is truly a great guy. I would recommend this company to my dearest friends and family! read more

BUYER BEWARE... VERY DISGRUNTLED .. They called and called. I finally agreed to use their duct cleaning service and they quoted me a price over the phone When they got half way through the cleaning they found what they said was mold... surprise... surprise. They told me it would now be $450 (double the original quote) After some thought I decided to go ahead and have it done. After it was all said and done the bill was 4 times the original quote. I felt like it was a scam they were misleading and the whole experience has left me with a bad feeling about this company. I called to complain and their solution to the problem was to offer me more services at a discounted price.. REALLY !$%#@@!##$ read more

Loved them for years. Now their customer service is terrible. The "field manager' was condescending and rude. I rearranged my entire work day so that I could be here "at the only time they could come" and ended up asking to be removed from their list. Sad, because they used to do a great job. I will never work with them again. read more

I had these guys come do a Air Duct Cleaning Service. I SHOULD OF JUST STOPPED THEM IN THE DRIVE WAY!!! The tech comes with a central vacuum unit strapped to a handcart and a vent brush he NEVER even used. I even asked him why he's not using the brush and he says its only used to push debris if the vent is plugged. The advertised price $129.95 at first sounds good but is deceptive as its $10 for each additional vent and $40 for each air return. The tech wanted to charge for the vents in the basement but I told the guy I didn't want the basement vents done because they SHARE THE SAME SUPPLY LINE as the upstairs(If the upstairs are done then essentially the down stairs is too). He kept insisting and I finally just told him NO, so he says he's gonna have to make a note that I won't qualify for any guarantees. Then the tech tries to pull this CRAP, "I can detect a slight hint of mold in your vent in the kids room". We offer a enzyme spray that kills mold for $500 but I can give it to you at 75% off. REALLY!!! we live in one of the driest states in the country not to mention my house is new construction. I don't have a humidifier system and the central air is on auto 24/7. I ended up paying $330 for them to waste my time. I stuck my hand down one of the vents and its still dirty. DON'T USE THESE GUYS!!! read more

I have to say that I could not believe how bad of a situation I had with them. Their crew man came to the home, did a walk through with me to find out what needed to be done. I explained the situation in the rooms that needed a little more attention. Showed him stains and place that stood out. He told me it would be a couple of hours. I came back and the landlord's sister met me there. He was not done at the time so she told me she would lock up. I then received a call from the landlord the next day and he told me they could not believe how horrible of a job the cleaning was. He said that there is no way a professional cleaner come and did this. I had to go back out that following weekend and fix the issue. I had no idea what I ran into. It looked like the cleaning guy just ran his cleaner over it with no soap or anything. All the rooms I requested were so bad. I still had furniture marks on the floor. Right there should tell you the job was not done right. They told me that they would come in, scrub the floors, clean the spots and vacuum. Not one room was vacuumed and half the rooms still had furniture marks. I have been trying to get this fix and they are not willing to do anything. I found out that their employee was brand new and only been with the company for a week. This just added to my situation. I highly recommend never to use this company. They are not willing to do anything or even for on second think that they could have done this. I had proof, pictures, witnesses, etc and they still told me there was nothing they could do. Please don't subject yourself to this company because they will rip you off in the end. read more

TOTAL SCAM - I learned my lesson and should have researched first. I was called and offered a rate. They had me on "file" and quoted me $99.00 for a spring special. I spoke with the cleaner who showed up who then indicated I had two additional returns and 4 additional vents. I told him I did not pay more than $140 the last time. I also told him that I did not have more than $150 to pay him with. He then went and did things above and beyond that were not asked for. The cleaner also invited someone who I suspect was a friend and then said that he was training her. At the end he charged me $220!!!!!! THIS IS A TOTAL SCAM. SEE THE WASHINGTON POST ARTICLE AND THE CONSUMER REPORTS ARTICLE ABOUT DUCT CLEANING BEING A SCAM. Further I called them to see what they could do and they wanted to send another technician out to review my system. I said no and just to remove me from their list. - Salt Lake West Side. read more