Kudos to the team at the Richmond Hospital Medical Imaging CT2 department. I went for a CT scan…read moretodayt and was very well looked after by Emily, James and Zahoor. These people were all just great. Kind and courteous throughout and explained each step of the procedure clearly. They took the time to make sure that I was OK and made the expereince as pleasant and stress free as possible. I felt very well cared for the whole time. Thank you again, you are true helathcare professionals.

Hospital was to dirty specially the floor I was there for 10days housekeeping don't come to clean…read morethe floor was to dark that's disgusting. The cubicles are to narrow 5 patients in one room. Terrified experienced. Hospitals here in Canada was so bad. American hospitals mostly are wider space all brand new fast service.

First the bad - arrived before 9 am on a weekday morning but didn't get to see a physician until…read morepast noon , so a solid 3+ hours' wait . Still better than Richmond Hospital's estimated 7+ hrs ! However everyone from admissions to triage to ER are unbelievably kind and helpful , especially Dr. Melissa ___ so thank you . On-site X-rays and limited parking spots ( free ) available .

Imagine and outpatient procedures are unparalleled in terms of professionalism. I'm imagining, Dr…read more Chong and Belle were wonderful and very caring. As for outpatient procedures, I have never once met two nurses with the level of education, care and experience that Elenor and Jane have shown.

If I could give it 0 stars I would Went there 14 weeks…read morepregnant and they didn't do an EKG if they would have they would've known my heart was at 180 BPM while resting, and I had an infection that killed my baby like 2 days later but the other hospital caught it 2 late... hate this hospital

Everyone is helpful and happy. So pleasant to deal with. Best hospital in the Lower Mainland. So…read moregreat to find such kind people who are also so efficient.

UBC Hospital located at 2211 Westbrook Mall, Vancouver, BC…read more Type of Care : 5 Student Health Service | UBC Student Services UBC Hospital (UBCH) provides a range of specialized medical services, including urgent care for non-life-threatening emergencies, short-stay surgical care, extended care for seniors, psychiatric care, and various ambulatory clinics. It also houses the Brain Research Centre and offers diagnostic imaging services. The hospital is organized into different pavilions, such as Koerner, Purdy, and Detwiller, each focusing on particular areas of care. Office Experience is Employees' experiences can vary by department, but general feedback suggests some find the work fulfilling, while others cite potential challenges with office culture and workload

I'm giving this hospital 2 stars because the quality of care and professionalism among some staff…read moremembers needs significant improvement. There also seems to be a lack of basic courtesy, such as greeting patients and their family members respectfully. I'm especially concerned about patient privacy. In the ER and overflow areas, I have witnessed doctors and nurses discussing patients' medical information loudly enough that other patients and visitors can easily hear the conversations. Not every patient wants their private health information discussed publicly where others can hear it. This hospital needs to improve in several areas, particularly professionalism, communication, patient privacy, and the overall quality of care provided to patients and their families. I hope the hospital leadership takes these concerns seriously and works to create a more respectful, professional, and privacy-conscious environment for everyone.

Still WORSE Hospital ever attended. Their SMH portable "Satellite Clinic" is a JOKE!…read moreAfter over 4 hr. wait saw Dr. Michael Louie who ignored my request for a familiar effective prescription I take for recurring condition. Despite my protest and reluctance, he gave me prescription for a 3rd line antibiotic, which I had an ALLERGIC REACTION too! Suffered severely (constant extreme itch + intestinal issues). My pharmacist now has on file. "Dr." Louie inexperience is evident, he must heed and respect a complex patient. Improve. HOWEVER, "Danielle" RN and "Darlene" at the Satellite portable were efficient and competent front-line staff.

I am a senior that was admitted to emergency, early Monday morning. I was in a lot of pain and had…read moreexcellent, knowledgeable and kind treatment from all staff. Tina, Lisa and young oriental nurse in pink uniform were amazing.

I am writing to express my concerns regarding the care my daughter and I received at the Peace Arch…read moreHospital Cast Clinic following her arm fracture. My daughter initially had her arm evaluated and casted in the Emergency Department. We were then scheduled for a follow-up appointment at the Cast Clinic for repeat X-rays and a cast change. At that appointment, we were informed that Dr. Lebowski was unavailable because she was in surgery. Throughout the visit, I communicated only with the nurse, who explained that she was texting with the physician regarding my daughter's care. After those discussions, the nurse instructed us to return the following week for the cast change. Before leaving, I specifically asked whether another X-ray would be needed at the next appointment. I wanted to be certain because I would need to arrange time away from work if additional imaging was required. The nurse clearly told me that another X-ray would **not** be necessary and that the next visit would only be for the cast change. Based on that information, I attended today's appointment without taking additional time off work, expecting only a cast change. Instead, I was informed that an X-ray was required before the cast could be changed. The nurse acknowledged the situation and stated that the physician would need to be informed. When Dr. Lebowski became involved, I felt my concerns were met with explanations rather than acknowledgment of the communication error. I was told that she had been in emergency surgery during the previous visit, and she also explained that the nurse who had told me an X-ray was not required does not usually work in the cast clinic. Dr. Lebowski also stated that they had intended to notify me by phone on the day of the original appointment that she would be unavailable. However, I found this explanation difficult to understand. If the surgery was an unexpected emergency, it is hard to see how there would have been advance notice to call patients before it occurred. This, combined with the other explanations, left me feeling that there was not a clear workflow in place for managing these situations. Rather than hearing accountability for the communication breakdown, I felt I was being given a series of excuses that did not address the underlying issue. I want to be clear that my concern is **not** that Dr. Lebowski was performing emergency surgery. I fully understand that emergency patients must always come first, and I would never expect otherwise. My concern is that inaccurate information was provided to me, and there did not appear to be a reliable system in place to ensure patients receive accurate instructions when the physician is unavailable. Because I relied on the information I was given, I did not arrange additional time away from work, only to arrive and discover that an X-ray was required after all. What was most upsetting, however, was the interaction that followed. While I was calmly expressing my concerns, another nurse who was present in the room laughed. She was wearing a vest with a "Mentor" designation and had glasses with long, curly gray hair. Regardless of the reason for the laughter, it occurred while I was expressing a legitimate concern and made me feel humiliated and dismissed. Having that happen in front of my daughters made the experience even more embarrassing. I was visibly upset and was close to tears. Overall, I left feeling that my daughter's care and our time were not valued. Throughout these encounters, I felt we were treated as though we were secondary and that our concerns were not important. I understand that healthcare is busy and emergencies happen, but that should not prevent respectful communication, accountability, and appropriate workflows to prevent misinformation from being given to patients. I am writing this complaint not only because of how this experience affected me, but because I want my daughters to learn that it is important to respectfully stand up for themselves when they feel they have not been treated appropriately. I want them to know that they should speak up when they feel dismissed and that healthcare organizations should welcome feedback that helps improve patient care. I respectfully request that this incident be reviewed, including: * The communication process used when physicians become unavailable. * The workflow for ensuring patients receive accurate instructions from nursing staff. * Why I was told an X-ray would not be needed when it was. * The professionalism demonstrated when patients raise concerns, including the nurse laughing while I was speaking. * Whether additional staff education is needed to improve communication, accountability, and the overall patient experience. I hope this feedback will be received in the spirit in which it is intended--not to assign blame, but to help ensure other families do not experience the same frustration

My daughter was in icu from June 6 to July 11. Then transferred to a ward till August 30 before…read morebeing transferred to Eagle Ridge for 2 weeks then home. The care she received was phenomenal! So grateful for our exceptional healthcare workers. Can't thank you enough. Even now she is home the after care is beyond reproach. Thank you everyone who cared for her.

Re: recent (Sept/25) appointment with specialist physician at Medical Day Care - Hematology…read moreClinic, within the Royal Columbian Hospital. My appointment with this clinic and doctor, was a first time experience, and required that I check into the hospital's 'Registration' on the main floor before proceding to the Medical Day Care Clinic. A first time appointment procedure to provide personal and medical information, and acquire a completed registration form to take to Medical Day Care and doctor's office for check in. After the form was completed I was able to go down to Medical Day Care - Hematology, located on the basement level of the hospital, and submit the form to attending office staff. And then waited along with others, in the hall's adjoining waiting area outside the office, for my appointment time with the doctor. The Physician, Dr Vicky Chan (Hematologist), conducted a very interesting, and highly-interactive discussion with me of the reports she had received from my family doctor, and medical lab. Many questions regarding the nature of the diagnosed medical condition were asked, and answered. I left her office with a medical lab requisition to acquire further, and more extensive blood analyses -- just in case previous tests had missed any factors involved in the blood condition as shown. A big thank you to Dr Chan for her caring personal approach and help. And thanks to all other staff for their friendly, and efficient services - every step along the way was handled so smoothly.

Over the summer I experienced a cardiac event. I happened to be on the grounds of VGH and as a…read moreresult, when found, I was whisked into the emergency and was cared for by the cardiac code team on duty. Thanks to their skills and abilities, they were able to reive me and bring me back from what was sure to be the end of my life. Amazing hospital and stellar medical teams. If one has a serious medical issue, I strongly recommend VGH. They have developed effective systems and skilled teams. Thanks to all who cared for me.

Many thank to all Dr's and stuff that cared for me I honestly had a positive time while i was there…read morefor cancer May you all be blessed for the lovely care that you give to all patients . Maria Helena Kong